Singapore Airlines

Contact us

Travel Insurance Customer Service & Claims

Below are some useful contact details for your information:

Emergency medical assistance hotline

For emergency assistance, please call our 24-hour Emergency Assistance Hotline at +44 (0) 1273 747 602. 



Dedicated customer service hotline

For insurance-related enquiries, or changes to your policy, please e-mail ( or call our Customer Service Hotline at 0333 300 0150.

For a list of frequently asked questions, please visit our FAQ Page



How to file an insurance claim

Passengers may file a claim by submitting a completed claim form with supporting documents. To request a claim form please contact our claims department using the details below:

AIG Travel Claims
2-8 Altyre Road
Phone: 0330 123 3126
Fax: 01273 376 935

For COVID-19 related claims, please prepare the following documents:

Medical Expenses & Emergency Medical Evacuation & Repatriation of Remains / Out-of-country COVID-19 Diagnosis Quarantine Allowance

  • Original hospital / medical bill(s) / receipt(s) / medical report stating diagnosis and the date of the injury/sickness commenced certified by a qualified medical practitioner
  • Letter of referral from general practitioner for the medical treatment conducted by specialists, physiotherapists, etc.


Reimbursement of Trip Cancellation / Trip Curtailment

  • Copy of original itinerary
  • Documentation confirming trip cancellation
  • Documentation confirming non-refundable/refunded amount
  • Original receipt(s) showing any pre-paid costs or deposits made OR additional travel and/or accommodation expenses incurred after the commencement of the insured journey
  • Medical certificate indicating diagnosis and reason that the insured is unfit for travel, if applicable.
  • Death certificate, if applicable
  • Proof of relationship to the insured, if applicable


For claims related enquiry, please email us at or call our Customer Service Hotline at 0330 123 3126.

For emergency assistance, please call our 24-hour emergency assistance hotline at +44 (0) 1273 747 602.

Travel insurance

Travel insurance

This insurance is provided by Singapore Airlines and underwritten by American International Group UK Limited. Singapore Airlines is an appointed representative of American International Group UK Limited. Copyright © 2019. All rights reserved.