Singapore Airlines

Terms of Use for Kris+

 

The Kris+ mobile application, KrisPay Wallet, KrisPay miles and KrisFlyer miles (as well as their subsequent iterations or versions) are part of a loyalty program which has as its objective, the promotion of the purchase of goods or use of services provided by Singapore Airlines or any partner specified by Singapore Airlines. Singapore Airlines does not purport (whether through the Kris+ mobile application, KrisPay Wallet, KrisPay miles and KrisFlyer miles or otherwise (as well as their subsequent iterations or versions)) to operate a payment service regulated under the Payment Services Act and Singapore Airlines is not licensed, approved, registered or regulated under the Payment Services Act. Consequently, holders and users of the Kris+ mobile application, KrisPay Wallet, KrisPay miles and KrisFlyer miles (as well as their subsequent iterations or versions) will not be afforded the relevant protections set out in the Payment Services Act and related subsidiary legislation, regulations, circulars, notices, directions and guidelines. Should KrisPay miles and KrisFlyer miles (as well as their subsequent iterations or versions) be able to be purchased, such purchased miles may only be redeemed in Singapore for the payment or part payment of goods or services (or both) provided by Singapore Airlines and/or the related corporations of Singapore Airlines.

A. FORMATION OF AGREEMENT
  1. The Kris+ mobile application is owned and operated by Singapore Airlines Limited. When you use this application, you signify your agreement to these Terms of Use (including any Schedules hereto) and other applicable terms, conditions, and notices, including but not limited to the Conditions of Use of the Kris+ mobile application. If this is not your intention and you disagree with any part of these Terms of Use or such other applicable terms and conditions, you should not use this application.
  2. The information contained in the Kris+ mobile application may change without notice. Singapore Airlines does not warrant nor represent the accuracy or completeness of the Kris+ mobile application or any of the data or information contained in the Kris+ mobile application.
B. APP TERMS & CONDITIONS

Service Provider

The “Services” consist of the provision to you of a software application to enable you to access and view the content (the “Kris+ mobile application”) together with SIA’s provision of that content, from time to time. The Kris+ mobile application allows you to transfer KrisFlyer miles or convert partner points to KrisPay miles, to be stored in your KrisPay Wallet, which can then be used as described under Section C (Commercial Terms) below. KrisPay miles can be earned when you pay for purchases at merchants that are our approved partners via the Kris+ mobile application and/or at such merchants’ physical stores.

Access Charges

You should be aware that your network provider may charge you both for access to its connection services and for the duration of your mobile phone’s connection while accessing Kris+; you are responsible for these costs and the costs of any other third party associated with the use of Kris+.

Start Date of Services

Your subscription to the Services commences on the date you receive the link to the Kris+ mobile application, as you are able to receive the content immediately.

Cancellation

You may uninstall the Kris+ mobile application at any time if you desire to stop receiving the Services.

Intellectual Property

You acknowledge that SIA or third parties own all rights, title and interest in and to the Kris+ mobile application (including the name “Kris+” and “KrisPay”) and software and portions thereof, including without limitation all Intellectual Property Rights. “Intellectual Property Rights” means any and all rights existing from time to time under patent law, copyright law, law relating to the protection of confidential information and trade secrets, trademark law, common law protecting unregistered rights through the tort of passing off, unfair competition law, and any and all other proprietary rights, and any and all applications, renewals, extensions and restorations thereof, now or hereafter in force and effect worldwide. You agree not to modify, adapt, translate, prepare derivative works from, decompile, reverse engineer, disassemble or otherwise attempt to derive source code from the Kris+ mobile application.

Copyright and Trademarks

You also agree not to remove, obscure, or alter Singapore Airlines’ or any third party’s copyright notice, trademarks, or other proprietary rights notices affixed to or contained within or accessed in conjunction with or through the Kris+ mobile application.

Privacy Policy

Your Personal Data will be processed and protected in accordance with the Singapore Airlines Privacy Policy available at http://www.singaporeair.com/en_UK/privacy-policy/

Disclaimer of Warranties

SIA and any third party who makes its software available in conjunction with or through the Kris+ mobile application disclaims any responsibility for any harm loss or damages resulting from your use of the Kris+ mobile application and/or any third-party software accessed in conjunction with or through the Kris+ mobile application. The Kris+ mobile application and any third-party software made available in conjunction with or through the Kris+ mobile application are provided on an "as is" basis with no Warranties whatsoever. SIA and such third parties expressively disclaim to the fullest extent permitted by law all express, implied and statutory warranties, including without limitation, the warranties of partner ability, fitness for a particular purpose, and non-infringement of proprietary rights. SIA and any third parties who make their software available in conjunction with or through the Kris+ mobile application disclaim any warranties regarding availability, security, reliability, timeliness, and performance of the Kris+ mobile application and such third-party software. You further understand and agree that you download and/or use the Kris+ mobile application and all third-party software made available in conjunction with or through the Kris+ mobile application at your own discretion and risk and that you will be solely responsible for any loss or damages to your mobile device system or computer or loss of data that results from the download of use of the Kris+ mobile application and/or all third-party software.

Alteration to the Services, Termination

SIA may amend all or part of the Services at any time. You acknowledge that SIA can withdraw any information, data or content forming a portion of the Services, or cease providing the Services entirely and terminate this Agreement at any time, without liability and without notice for any reason whatsoever.

Unpredictable nature of the Services

You understand and acknowledge that the transmission of information through telecommunications channels is unpredictable in nature and depends on, amongst other issues, inter alia, (i) third party telecommunications operators and networks and (ii) the proper maintenance of your receiving equipment. SIA gives no guarantee of the continued availability and quality of reception of the Services.

Interruption of the Services

The Services may be interrupted, in whole or in part, in a case of force majeure (being events outside the control of either you or SIA) or during periods of maintenance. SIA and/or SIA's designated representative(s) cannot be held liable for any loss or damages caused directly or indirectly by the interruption of all or part of the Services in the case of force majeure, nor loss of profits, contracts, reputation, nor for any consequential loss of any kind. For the avoidance of doubt, SIA does not exclude its liability for death or personal injury caused from its negligence.

Non-transferable rights

The rights to use the Services are personal to you, and you may not transfer or assign to a third party any of your rights and obligations as defined in this Agreement or any other document constituting this Agreement.

Governing law

This Agreement is governed and shall be construed in accordance with the laws of Singapore and you agree to submit to the non-exclusive jurisdiction of Singapore courts.

Indemnity

You agree to indemnify Singapore Airlines and keep Singapore Airlines indemnified against any claims, damages, losses, expenses, costs, disbursements and other liabilities which may occur against or be suffered by Singapore Airlines in connection with:

  1. your access and use of any biometric login function (where applicable) and the Kris+ mobile application;
  2. any improper or unauthorised use of any biometric login function (where applicable) or the Kris+ mobile application by you, or any improper use of your mobile device (whether authorised by you or otherwise);
  3. any act or omission by any third party (including a relevant mobile or internet service provider);
  4. any delay or failure in any transmission, despatch or communication facilities; or
  5. any breach by you of these Terms of Use.
C. COMMERCIAL TERMS

General Conditions

  1. Misuse of one’s KrisPay miles may result in suspension of the KrisFlyer account. Singapore Airlines reserves the right to claim compensation for damages sustained in connection with the misuse of Kris+ mobile application.
  2. Singapore Airlines reserves the right to modify Kris+ and any of its features, including these Terms of Use at any time. This includes changes without limitation to the following:
    1. Kris+ Partners
    2. Rules of earning, using, or expiry of KrisPay miles in the KrisPay wallet
    3. Rules of any privileges or promotions (whether conducted by SIA, in conjunction with Kris+ Partners, or otherwise) and any other campaign
    4. Transfer rate for KrisFlyer miles to KrisPay miles
    5. Transfer rate of KrisPay miles to KrisFlyer miles
    6. Conversion rate for KrisPay miles to indicative dollar equivalent
    7. Conversion rate for earned partner reward points to KrisPay miles
  3. Although Singapore Airlines will use reasonable efforts to notify you of material changes to the use of the Kris+ mobile application and to these Terms of Use, it is the responsibility of members to keep themselves up to date. Any use of the Kris+ mobile application will be deemed as acceptance of any amendment.
  4. Certain partner benefits and rewards may be subject to their own set of terms and conditions, as specified separately by each relevant partner.
  5. Singapore Airlines is entitled to, in its sole discretion and without prior notice to a member, conduct a review of a member’s account and account activity at any time for any purpose, including but not limited to issues of non-compliance with any term or rule of membership of the KrisFlyer programme and/or PPS Club and/or these Terms and Conditions.
  6. You agree to provide Singapore Airlines with any information that is true, accurate and complete as we may request from time to time for the purposes of providing our services to you, including opening, operating, maintaining and administering your KrisPay Wallet, KrisPay mobile application and KrisFlyer account (including conducting customer due diligence), and as required by applicable laws. You undertake to promptly notify in writing and provide Singapore Airlines with information regarding any changes in circumstances that may cause any such information provided to become false, inaccurate or incomplete and also undertake to provide any other additional documents, records and information as may be required by Singapore Airlines and/or applicable law. You agree to co-operate with Singapore Airlines in full. You permit us to keep records of such information.

Enrolment and Obligations

  1. Usage of the Kris+ mobile application is available to anyone with an existing KrisFlyer membership.
  2. There is no enrolment fee to use the Kris+ mobile application.
  3. The usage of the Kris+ mobile application will be dependent on the validity of your KrisFlyer membership. The usage of the Kris+ mobile application will be available as long as your KrisFlyer membership is active.
  4. All of the KrisFlyer membership obligations of the KrisFlyer terms and conditions apply to Kris+ users. The KrisFlyer terms and conditions can be found at https://www.singaporeair.com/en_UK/ppsclub_krisflyer/termsconditions-kf/ .

Using Kris+ Privileges

  1. Kris+ privileges can be enjoyed at selected partners. Kris+ privileges can be changed by Singapore Airlines or the partner at any time, without prior notice.
  2. Unless excluded by the Kris+ privilege’s terms and conditions:
    1. Kris+ privilege can be redeemed using KrisPay miles or through card payments via the Kris+ mobile application; and
    2. the failure to redeem a Kris+ privilege within its stated validity period will result in such Kris+ privilege being deemed unutilized and forfeited, and such expiry and forfeiture shall be final; and
    3. KrisPay miles can be earned from Kris+ privilege purchases made through card payments via the Kris+ mobile application.
  3. Certain Kris+ privileges may be subject to additional terms and conditions published by each partner. Please refer to each individual partner’s terms and conditions.
  4. Singapore Airlines is not responsible or liable for any defects, discrepancies, or issues with any transaction, servicing or product-related matters including but not limited to:
    1. any hardware issues of the equipment (e.g. scanners, credit card payment terminals) used by any partner in the transaction process, including mobile devices issued by but not managed by Singapore Airlines; and
    2. any malfunction in any computer system, software (including the Kris+ mobile application) or any Internet access service provider that may affect the accuracy or timeliness of the information provided in relation to the redemption of Kris+ privileges.

Topping up KrisPay Wallet (in the Kris+ mobile application) with KrisPay miles by transferring KrisFlyer miles

  1. KrisPay miles are the base unit of measurement within the wallet function of the Kris+ mobile application.
  2. One KrisPay mile is equivalent to one KrisFlyer mile. Singapore Airlines reserves the right to make changes to the transfer rates without prior notice.
  3. Each top up of the KrisPay Wallet is subject to a minimum top up amount of 1 KrisFlyer mile. Top ups of the KrisPay Wallet are non-reversible.
  4. KrisPay miles which have expired cannot be extended. Singapore Airlines may, at its sole discretion, and without prior notice, change the minimum and maximum number of KrisFlyer miles for each top up of the KrisPay Wallet.
  5. Pooling of KrisPay miles is not permitted, and each KrisFlyer and Kris+ membership can be utilised by only one person. Singapore Airlines reserves the right to terminate a KrisFlyer account and forfeit all KrisFlyer miles and KrisPay miles in the account, if it is found to be used by more than one person.
  6. KrisPay miles are strictly non-transferable to another user unless stated otherwise in these Terms of Use.

Using KrisPay miles

  1. KrisPay miles can be used to redeem for part of or the total amount of goods or services sold by our range of partners. For a full list of our partners, please refer to the Kris+ mobile application. Participating partners are subject to change without notice.
  2. While Singapore Airlines may from time to time provide an indicative value of the KrisPay miles relative to Singapore dollars or other currencies:
    1. the “indicative value” is subject to change at the discretion of Singapore Airlines;
    2. Singapore Airlines may cancel the KrisPay miles at its discretion and holders of the KrisPay miles have no claim against Singapore Airlines for the “indicative value” of for any other monies; and
    3. holders of the KrisPay miles cannot withdraw the KrisPay miles for Singapore dollars or any other monies.
  3. Conversion rates are indicative and subject to change. Singapore Airlines reserves the right to change the conversion rate of KrisPay miles to Singapore dollars or other currencies without prior notice.
  4. A minimum number of 15 KrisPay miles is required in order to use the Kris+ mobile application for each redemption with a partner. Singapore Airlines may, at its sole discretion, change the minimum number of miles required to make a redemption at a partner.
  5. Replacements of items and refunds of goods or services full or partially redeemed using KrisPay miles are subject to each partner’s terms and conditions.
  6. For other terms and conditions related to redemptions at the partners, please refer to each partner’s terms and conditions.
  7. Singapore Airlines is not responsible or liable for any defects, discrepancies, or issues with any transactional, servicing or product-related matters including but not limited to any hardware issues of the equipment (e.g. scanners, credit card payment terminals) used by any partner in the transaction process, including mobile devices issued by but not managed by Singapore Airlines.

Earning KrisPay miles

  1. KrisPay miles can be earned when:
    1. Eligible Earn Transactions: you make a payment at our range of Earn-partners (“Eligible Earn Transactions”) through card payments via the Kris+ mobile application. Transactions where using KrisPay miles are used to redeem goods or services will not be eligible in relation to the earning of KrisPay miles. Please refer to the Kris+ mobile application which indicates the partners you can earn miles from (“Earn-partners”). Participating Earn-partners are subject to change without notice; and
      b. Conversion of earned Partner Reward Points: you convert reward points (“Partner Reward Points”) that you have earned (and which have not been purchased) through the relevant partners (“Conversion-partners”), to KrisPay miles. Please see the “Top up” tab in the Kris+ mobile application which indicates the Conversion-partners you can convert earned Partner Rewards Points from. Participating Conversion-partners are subject to change without notice
  2. For Eligible Earn Transactions:
    1. The number of KrisPay miles you can earn for each Eligible Earn Transaction, also known as the “earn rate”, may vary by Earn-partner. Earn rates can be changed by Singapore Airlines or the Earn-partner at any time, without prior notice. Earn rates can be found on the “Partner details” page in the Kris+ mobile application, where applicable. The number of KrisPay miles earned will be (a) based on the applicable dollar earn rate of the respective Earn-partners, and (b) rounded down to the nearest whole number. For example, if the applicable earn rate is S$2 to 1 KrisPay mile, a spend amount of S$5 will result in an earn of 2 KrisPay miles.
      b. Replacements of items and refunds of goods or services purchased through card payments via the Kris+ mobile application is subject to each partner’s terms and conditions. In the event that a refund of goods or services purchased is made with a partner, Singapore Airlines has the sole and absolute discretion to deduct the corresponding number of earned KrisPay miles in connection with such purchase from the KrisPay wallet. In the event that there is an insufficient number of KrisPay miles in the KrisPay wallet at the time of deduction in relation to the number of earned KrisPay miles in relation to such purchase, Singapore Airlines is entitled to deduct such number of KrisFlyer miles from the KrisFlyer account (subject to the prevailing conversion rate between KrisPay miles and KrisFlyer miles at the relevant time) equivalent to such deficit.
      c. For other terms and conditions governing to purchases at the partners, please refer to each partner’s terms and conditions.
      d. Singapore Airlines is not responsible or liable for any defects, discrepancies, or issues with any transactional, servicing or product-related matters including but not limited to any hardware issues of the equipment (e.g. scanners, credit card payment terminals) used by any partner in the transaction process, including mobile devices issued by but not managed by Singapore Airlines.
  3. For converting Earned Partner Reward Points to KrisPay miles:
    1. The minimum top up of the KrisPay wallet by converting earned Partner Reward Points is subject to a minimum set by the Conversion-partner.
    2. Top ups of KrisPay miles into the KrisPay Wallet pursuant to conversion from earned Partner Reward Points are non-reversible.
    3. The conversion rate for the conversion of earned Partner Reward Points to KrisPay miles differs for each partner and is subject to change from time to time. You can key in the number of earned Partner Reward Points you wish to convert in the top-up screen within the Kris+ mobile application, and the number of KrisPay miles you will receive through the conversion of the corresponding earned Partner Reward Points will be reflected on the screen.
    4. For other terms and conditions related to conversion of earned Partner Reward Points, please refer to each individual partner’s terms and conditions.
    5. Singapore Airlines is not responsible or liable for any defects, discrepancies, or issues with any transactional, servicing or product-related matters including but not limited to any hardware issues of the equipment (e.g. scanners, credit card payment terminals) used by the respective partners in the transaction process, including mobile devices issued by but not managed by Singapore Airlines.

Payment methods

  1. If you choose to pay using an online payment method (i.e. Apple Pay / Google Pay), the payment shall be processed by our third-party service provider(s). With your consent, your credit card/ payment information will be stored with our third-party service provider(s). Singapore Airlines does not store your credit card information and therefore, we disclaim all liabilities associated with the security of the payment method.
  2. We reserve the right to exercise our lawful remedies if any dispute or issue arises over your payment, or if we do not receive full payment for your purchase, including but not limited to claiming the full price of the Products as a debt from you; and/or deducting any number of KrisPay miles from your KrisPay wallet (subject to the prevailing conversion rate between KrisPay miles and Singapore dollars or other currencies at the relevant time) to be applied towards payment for your purchase.
  3. The Kris+ mobile application cannot be used to, and under no circumstances are you permitted to use the available payment methods to, send money in circumstances where such monies are not for the purposes of payment for goods or services sold by SIA or our range of partners, pursuant to these terms and conditions.

Transferring KrisPay miles to KrisFlyer miles

  1. KrisPay miles can be transferred into KrisFlyer miles and transferred to your KrisFlyer account only if it is earned from an (a) Eligible Earn Transaction, or through (b) Conversion of earned Partner Reward Points.
  2. KrisPay miles earned can only be transferred into KrisFlyer miles and transferred to your KrisFlyer account if you convert and transfer the number of miles earned per Eligible Earn Transaction or Conversion of earned Partner Reward Points (as the case may be) (a) in its entirety and (b) within 7 days from the point of accrual of the KrisPay miles.
  3. Transfer rates are merely indicative and subject to change. Singapore Airlines reserves the right to change the transfer rate of KrisPay miles to KrisFlyer miles without prior notice.
  4. Earned KrisPay miles that have been transferred into KrisFlyer miles and transferred to your KrisFlyer account will have a validity of 3 years within your KrisFlyer account, from the point of transfer. Such KrisFlyer miles will be subject to the same KrisFlyer terms and conditions at https://www.singaporeair.com/en_UK/ppsclub_krisflyer/termsconditions-kf/.
  5. Earned KrisPay miles can only be transferred into KrisFlyer miles and transferred to your own KrisFlyer account with the same KrisFlyer ID.

Expiry of KrisPay miles

  1. KrisPay miles will expire after 6 months after the last day of the equivalent month in which they were earned. For example, KrisPay miles transferred from KrisFlyer miles and credited into your KrisPay Wallet on any day in January 2017 will expire at 23:59 hours Singapore time (GMT+08:00 hours) on 31 July 2017. KrisPay miles are valid for 6 months starting from the month during which you topped up your KrisPay Wallet with such KrisPay miles using your KrisFlyer miles, or the month during which such KrisPay miles were earned and credited to your KrisPay Wallet. For example, if you topped up 100 KrisPay miles into your KrisPay Wallet on any day in January 2019, they would expire on 31 July 2019, at 23:59 hours Singapore time (GMT +08:00 hours).
  2. KrisPay miles that have already expired cannot be extended.
  3. Notifications of expiring KrisPay miles will be displayed on the home screen of the Kris+ mobile application on the month of expiry.

Products offered on Kris+ mobile application

  1. You agree to comply with any and all guidelines, notices, operating rules and policies and instructions pertaining to the purchase of products listed on the Kris+ mobile application as set out in the schedules annexed to these terms and conditions, including any amendments to the aforementioned issued by Singapore Airlines from time to time. Singapore Airlines reserves the right to revise these guidelines, notices, operating rules and policies and instructions at any time and you are deemed to be aware of and bound by any changes to the foregoing upon their publication on Singapore Airlines website.

Using Kris+ mobile application

  1. You must not use the Kris+ mobile application or KrisPay wallet for any unlawful or prohibited purposes, or for any unauthorised or fraudulent payments. You hereby represent, warrant and undertake to Singapore Airlines that you are purchasing goods and services using the Kris+ mobile application with funds which are from legitimate sources and which do not constitute the proceeds of criminal conduct, or realisable property, or the proceeds of terrorism financing or property of terrorists, within the meaning given in the Corruption, Drug Trafficking and Other Serious Crimes (Confiscation of Benefits) Act, Chapter 65A of Singapore, and the Terrorism (Suppression of Financing) Act, Chapter 325 of Singapore, respectively, and which are not derived from or related to any unlawful activities.
  2. You must not:
    1. where applicable, resell the Services;
    2. use the Kris+ mobile application or your KrisPay miles for any activity which breaches any law;
    3. use the Kris+ mobile application or your KrisPay miles in a way which interferes with its availability with other users; or
    4. where applicable, use other means to transact or obtain information if you are unable to use the Kris+ mobile application.

    If Singapore Airlines (in its sole discretion) believes that you are in breach, or will be in breach, of any of these Terms of Use, Singapore Airlines reserves its right to terminate or suspend your KrisFlyer account and forfeit the KrisFlyer miles and KrisPay miles therein, and/or suspend your access to the Kris+ mobile application

  3. Singapore Airlines and its licensors retain all rights (including trademark, copyright and patent rights) with respect to all software and underlying information and material available through the Kris+ mobile application. Where applicable, you must not download or otherwise export or re-export any software or underlying information or material available through the Kris+ mobile application except with the written permission of Singapore Airlines and in full compliance with all Singapore and other applicable laws and regulations. In particular, but without limitation, you must not download or otherwise export or re-export any software or underlying information or material available through the Kris+ mobile application unless such downloading occurs in the course of using Kris+ in accordance with the written instructions of Singapore Airlines.
  4. You represent that you are of legal age to use the Kris+ mobile application in accordance with these Terms of Use and to create binding legal obligations for any liability you may incur as a result of the use of the Kris+ mobile application. You are financially responsible for all uses of the Kris+ mobile application by yourself. You hereby represent and warrant that all information supplied by yourself in using the Kris+ mobile application is true and accurate.

Limitation of Liability

  1. To the maximum extent permitted by law, Singapore Airlines shall not be liable to any member for any injury, loss, claim, damage, cost, disbursement or expense of any kind whatsoever arising out of or in connection with the use of the Kris+ mobile application, whether such injury, loss, claim, damage, cost, disbursement or expense is caused by Singapore Airlines’ negligence or otherwise, and whether Singapore Airlines has any control over the circumstances giving rise to the claim or not.
  2. Singapore Airlines will endeavour to ensure the availability of products and services provided by partners but will not be liable for any injury, loss, claim, damage, cost, disbursement or expense of any kind whatsoever arising from the failure by partners to provide such products and/or services. Where you use the services provided by a programme partner or purchase a product from a partner, their terms and conditions will apply and Singapore Airlines will not be liable for any injury, loss, claim, damage, cost, disbursement or expense of any kind whatsoever, howsoever arising.
  3. Singapore Airlines will not be liable for any injury, loss, claim, damage, cost, disbursement or expense of any kind whatsoever connected to the unavailability of the Kris+ mobile application to you in whole or in part or any failure or delay in any way connected with the use of the Kris+ mobile application because of ancillary equipment, the Singapore Airlines systems or technology or any other circumstances, including the use of or inability to use the Kris+ mobile application.
  4. Singapore Airlines’ liability with respect to any claims shall be limited to re-crediting the value of the KrisPay miles redeemed by you into the Kris+ mobile application or providing other reasonable, alternative, and comparable benefits as exclusively determined by Singapore Airlines. For the avoidance of doubt, monetary compensation is expressly excluded and Singapore Airlines shall not be liable for any loss of revenue, profit, business, contract, reputation, or for any special, consequential, indirect, exemplary, punitive damages, howsoever arising.

Termination or Suspension of Service

  1. If your KrisFlyer account or access to Kris+ mobile application is suspended, you will not be able to use any KrisFlyer miles and KrisPay miles. Due to their limited validity period, these KrisPay miles may expire during the suspension period. Provided the accrued KrisPay miles have not expired during the suspension period, you may use the remaining valid KrisPay miles once the suspension from KrisFlyer or access to Kris+ mobile application is lifted.
  2. If your KrisFlyer account is permanently terminated, the KrisPay miles accrued shall be revoked and forfeited without compensation. Notwithstanding the suspension or permanent termination of the KrisFlyer account, you shall be liable for all damages, litigation and other associated costs, and such suspension or termination shall not be seen as a waiver by Singapore Airlines to pursue any other available remedy.

Miscellaneous

  1. Singapore Airlines may assign or deal with these Terms of Use in favour of any of its subsidiaries, subcontractors or appointed agents to carry out its obligations herein. Singapore Airlines shall not be responsible to you for any delay in performance or non-performance of its subcontractors and/or agents due to causes beyond its reasonable control.
  2. Singapore Airlines shall not be in breach of its obligations of confidentiality if disclosure of your confidential information is pursued in conjunction with an order of court, or is required by law or any governmental or regulatory authority. However, if the disclosure is not required with immediate effect, Singapore Airlines shall give you prior notice of such disclosure.
  3. Any KrisPay miles credited to your KrisPay Wallet in the Kris+ mobile application, that are found to be ineligible will be deducted automatically.
  4. The sale or barter of KrisPay miles is prohibited and will result in cancellation of these KrisPay miles. Members who breach this rule may also be subject to litigation and liable for damages, and transaction costs.
  5. Any transactions carried out on the Kris+ mobile application by KrisFlyer members under 12 years of age require consent from their parents or legal guardians. In countries where consent is required for members above 12 years of age, the law of the country where the transaction is conducted will apply. Singapore Airlines will not be liable for the verification of the parent’s or guardian’s signature, or for the verification of the parent’s or guardian’s authority to give consent.
  6. Should Kris+ collaterals be available in other languages, the English language version shall be the only point of reference if any discrepancy arises.
  7. These Terms of Use shall be governed by and construed in accordance with the laws of the Republic of Singapore and you agree to submit to the non-exclusive jurisdiction of the courts of the Republic of Singapore.  Any unresolved dispute arising under, out of, or in connection with these Terms of Use, including any questions regarding its existence, validity, or termination, shall be referred to and finally resolved by arbitration in Singapore in accordance with the Arbitration Rules of the Singapore International Arbitration Centre for the time being in force.
D. EXISTING KRISFLYER TERMS AND CONDITIONS

The KrisFlyer terms and conditions can be found at https://www.singaporeair.com/en_UK/ppsclub_krisflyer/termsconditions-kf/.

Schedule 1 – Partner Promo Codes and Partner Vouchers

Using Partner Vouchers

  1. “Partner Voucher” means (1) an electronic voucher that can be redeemed by a user of the Kris+ mobile application for certain good(s), product(s) or service(s) offered by a merchant partner of Singapore Airlines in Singapore, or (2) an electronic voucher denominated in Singapore dollars, the value of which can be applied to any purchase made by a user of the Kris+ mobile application with a merchant partner of Singapore Airlines in Singapore. The contract for sale of Partner Voucher is directly between you and the partner. Singapore Airlines is not a party to that or any other contract between the partner and you and accepts no obligations in connection with any such contract. Partner will be solely responsible for the sale contract with you, the listing of partner voucher, warranty of purchase and the related matters.
  2. Redemption of each Partner Voucher is subject to the relevant partner merchant’s terms and conditions published on the Kris+ mobile application or any other additional conditions the merchant partner may from time to time prescribe.
  3. Unless a Partner Voucher’s terms and conditions state otherwise,
    1. Partner Voucher can be purchased using KrisPay miles, Apple Pay or Google Pay via the Kris+ mobile application.
    2. KrisPay miles can be earned from Partner Voucher purchases made using Apple Pay or Google Pay via the Kris+ mobile application.
  4. Partner Vouchers are deemed to be purchased when a Kris+ user receives a purchase confirmation notification from the Kris+ mobile application.
  5. Partner Vouchers are to be redeemed in-store at the relevant partner merchant’s retail outlet.
  6. No refunds shall be given if the value of a Partner Voucher exceeds the total purchase value.
  7. Partner Voucher may be redeemed only within the redemption period specified on it or within its terms and conditions. No extension of the redemption period will be granted unless Singapore Airlines at its sole discretion approves. No refunds for any expired Kris+ partner vouchers will be granted, and you will not have any recourse against us.
  8. The price of Partner Voucher shall be the price listed on Kris+ mobile application at the time which you place an order to purchase a partner voucher on the Kris+ mobile application.
  9. Information and descriptions of merchant partners’ products, goods, and services are displayed the Kris+ mobile application on an ‘as is’, ‘as available’ basis for informational purposes only, and Singapore Airlines does not represent, warrant or guarantee that this information or descriptions are accurate, complete, reliable, current or error-free. Images or videos of any Partner Voucher are for reference only and may not always accurately show every aspect of such Partner Voucher. The terms and conditions published on the Kris+ mobile application shall prevail to the extent of any inconsistency. All warranties, guarantees, conditions or terms, including those implied by statute or common law, are excluded to the fullest extent permitted by law.
  10. You further understand and agree that:
    1. Singapore Airlines facilitates the sale and purchase of Partner Voucher by featuring the Partner Voucher on Kris+ mobile application on behalf of merchant partners;
    2. a merchant partner may change any offer for sale of Partner Vouchers it lists on the Kris+ mobile application by updating the terms and conditions of the relevant Partner Voucher being offered for sale;
    3. Singapore Airlines may cease to list for sale on the Kris+ mobile application any Partner Voucher at any time and for any reason without prior notice;
    4. Singapore Airlines may from time to time issue a refund of the value of any purchased Partner Voucher and cancel such issuance of such Partner Voucher, which shall be the sole and final remedy, if it determines, in its sole discretion, that the sale, purchase, and/or issuance of the Partner Voucher was fraudulent, irregular, or processed on the basis of an accounting or technical error;
    5. each merchant partner is responsible for fulfilling the vouchers it issues in accordance with the terms and conditions of the Partner Voucher in effect at the time the Partner Voucher is purchased;
    6. any question, dispute, or claim arising in connection with a Partner Voucher is to be addressed and resolved solely by you and the relevant merchant partner; and
    7. Singapore Airlines is not responsible or liable, to the extent permitted by law, for any claim, demand, loss, cost, expense or liability of any kind (whether direct, indirect, special, consequential or otherwise) which may be suffered or incurred by any person:
      1. in using or attempting to use any partner voucher (in any way and for any purpose);
      2. in relation to any goods, products, and/or services provided or to be provided by a merchant partner (including for any defect, damage, disruption, failure and/or unavailability); or
      3. in connection with any act or omission by a merchant partner (including the refusal of a merchant to accept, recognise or honour any partner voucher).

Using Partner Promo Codes

  1. Partner Promo Code” means a code that can be redeemed by a user of the Kris+ mobile application on the website/mobile application of a merchant partner of Singapore Airlines to (1) purchase certain good(s), product(s) or service(s) offered by such merchant partner or (2) obtain a discount or promotional purchase terms for certain good(s), product(s) or service(s) offered by such merchant partner. The contract for sale of Partner Promo Code is directly between you and the partner. Singapore Airlines is not a party to that or any other contract between the partner and you and accepts no obligations in connection with any such contract. Partner will be solely responsible for the sale contract with you, the listing of Partner Promo Code, warranty of purchase and the related matters.
  2. Redemption of each Partner Promo Code is subject to the relevant partner merchant’s terms and conditions published on the Kris+ mobile application or any other additional conditions the merchant partner may from time to time prescribe.
  3. Unless a Partner Promo Code’s terms and conditions state otherwise,
    1. Partner Promo Code can be purchased using KrisPay miles, Apple Pay or Google Pay via the Kris+ mobile application.
    2. KrisPay miles can be earned from Partner Promo Code purchases made using Apple Pay or Google Pay via the Kris+ mobile application.
  4. Partner Promo Codes are deemed to be purchased when a Kris+ user receives a purchase confirmation notification from the Kris+ mobile application.
  5. Partner Promo Codes are to be redeemed online at the relevant merchant partner’s website/ mobile application.
  6. Each Partner Promo Code is to be used for one-time redemption only. The Kris+ user is solely responsible for tracking the usage of Partner Promo Code. A Kris+ user may choose to use the “Redeemed this deal?” toggle provided in the Kris+ mobile application to manually track the Partner Promo Code usage.
  7. No refunds shall be given if the value of a Partner Promo Code exceeds the total purchase value.
  8. Partner Promo Codes may be redeemed only within the redemption period specified on it or within its terms and conditions. No extension of the redemption period will be granted unless Singapore Airlines at its sole discretion approves. No refunds for any expired Kris+ Partner Promo Codes will be granted, and you will not have any recourse against us.
  9. The price of Partner Promo Code shall be the price listed on Kris+ mobile application at the time which you place an order to purchase a Partner Promo Code on the Kris+ mobile application.
  10. Information and descriptions of merchant partners’ products, goods, and services are displayed the Kris+ mobile application on an ‘as is’, ‘as available’ basis for informational purposes only, and Singapore Airlines does not represent, warrant or guarantee that this information or descriptions are accurate, complete, reliable, current or error-free. Images or videos of any Partner Promo Code are for reference only and may not always accurately show every aspect of such Partner Promo Code. The terms and conditions published on the Kris+ mobile application shall prevail to the extent of any inconsistency. All warranties, guarantees, conditions or terms, including those implied by statute or common law, are excluded to the fullest extent permitted by law.
  11. You further understand and agree that:
    1. Singapore Airlines facilitates the sale and purchase of Partner Promo Code by featuring the Partner Promo Code on Kris+ mobile application on behalf of merchant partners;
    2. a merchant partner may change any offer for sale of Partner Promo Codes it lists on the Kris+ mobile application by updating the terms and conditions of the relevant Partner Promo Code being offered for sale;
    3. Singapore Airlines may cease to list for sale on the Kris+ mobile application any Partner Promo Code at any time and for any reason without prior notice;
    4. Singapore Airlines may from time to time issue a refund of the value of any purchased Partner Promo Code and cancel such issuance of such Partner Promo Code, which shall be the sole and final remedy, if it determines, in its sole discretion, that the sale, purchase, and/or issuance of the Partner Promo Code was fraudulent, irregular, or processed on the basis of an accounting or technical error;
    5. each merchant partner is responsible for fulfilling the promo codes it issues in accordance with the terms and conditions of the Partner Promo Code in effect at the time the Partner Promo Code is purchased;
    6. any question, dispute, or claim arising in connection with a Partner Promo Code is to be addressed and resolved solely by you and the relevant merchant partner; and
    7. Singapore Airlines is not responsible or liable, to the extent permitted by law, for any claim, demand, loss, cost, expense or liability of any kind (whether direct, indirect, special, consequential or otherwise) which may be suffered or incurred by any person:
  1. in using or attempting to use any Partner Promo Code (in any way and for any purpose);
  2. in relation to any goods, products, and/or services provided or to be provided by a merchant partner (including for any defect, damage, disruption, failure and/or unavailability); or
  3. in connection with any act or omission by a merchant partner (including the refusal of a merchant to accept, recognise or honour any Partner Promo Code).
Schedule 2 - Shopping at KrisShop via Kris+
  1. You may place an order using the Kris+ mobile application for the purchase of products, goods and/or services listed by KrisShop for sale from time to time on the Kris+ mobile application (“KrisShop Products”). You may make payment for the purchase of KrisShop Products by using any of the payment methods prescribed by Kris+ from time to time.
  2. When you use the Kris+ mobile application to place an order for the purchase of KrisShop Products, Singapore Airlines will collect payment from you upon (i) KrisShop’s acceptance of your order and (ii) the formation of a legally binding contract (“Purchase Contract”) between KrisShop and you in respect of your order on such terms and conditions as may be imposed by KrisShop, which can be found at https://www.krisshop.com/en/page/platform-and-sale-terms#sale (the “KrisShop Platform and Sale Terms”). For the avoidance of doubt, the terms and conditions published on the Kris+ mobile application shall prevail to the extent of any inconsistency with the KrisShop Platform and Sale Terms.
  3. All KrisShop orders made via the Kris+ mobile application shall be subject to KrisShop’s acceptance in its sole discretion and each Purchase Contract shall constitute a separate contract between you and KrisShop.
  4. Singapore Airlines is not a party to the Purchase Contract or any other contract between KrisShop and you and accepts no obligations in connection with any such contract. KrisShop is solely responsible for fulfilling the Purchase Contract in accordance with the terms and conditions of the Purchase Contract, including but not limited to delivery.
  5. All returns, refunds, questions, disputes, or claims arising under or in connection with your Purchase Contracts with KrisShop are to be addressed and resolved solely between KrisShop and you in accordance with the terms and conditions of the relevant Purchase Contracts; and you will not have any recourse against Singapore Airlines in respect of the same.
  6. Information and descriptions of KrisShop Products are displayed on the Kris+ mobile application on an ‘as is’, ‘as available’ basis for informational purposes only, and Singapore Airlines does not represent, warrant or guarantee that this information or descriptions are accurate, complete, reliable, current or error-free. Images or videos of any KrisShop Products are for reference only and may not always accurately show every aspect. All warranties, guarantees, conditions or terms pertaining to KrisShop Products, including those implied by statute or common law, are excluded by Singapore Airlines to the fullest extent permitted by law.
  7. Singapore Airlines is not responsible or liable, to the extent permitted by law, for any claim, demand, loss, cost, expense or liability of any kind (whether direct, indirect, special, consequential or otherwise) which may be suffered or incurred by any person:
    1. in relation to KrisShop Products purchased from KrisShop (including for any delay, defect, damage, disruption, failure and/or unavailability); or
      b. in connection with any act or omission by KrisShop (including but not limited to the failure by KrisShop to fulfil any of its obligations under the Purchase Contract).
  8. Singapore Airlines is not responsible or liable, to the extent permitted by law, for any claim, demand, loss, cost, expense or liability of any kind (whether direct, indirect, special, consequential or otherwise) which may be suffered or incurred by any person:
    1. Singapore Airlines facilitates the sale and purchase of KrisShop Products by featuring the KrisShop Products on the Kris+ mobile application on behalf of KrisShop;
    2. KrisShop may change any offer for sale of KrisShop Products it lists on the Kris+ mobile application by updating the terms and conditions of the relevant KrisShop Products being offered for sale;
    3. Singapore Airlines may cease to list for sale on the Kris+ mobile application any KrisShop Products at any time and for any reason without prior notice.
Schedule 3 - Kris+ Challenge
  1. From time to time, Kris+ may make available on the Kris+ mobile application certain time-limited task-based events for Kris+ users to participate in (each such event referred to as a “Kris+ Challenge”).
  2. Kris+ Challenge is a feature that gives Kris+ users even more ways to unlock rewards for your everyday spend. Kris+ Challenges require you to complete certain tasks by a specified date to receive your rewards, including but not limited to making transactions with partners, topping up your wallet and checking into the Kris+ mobile application. You will need to manually opt-in to participate in individual Kris+ Challenges to be eligible for the completion rewards.
  3. You can view the list of active Kris+ Challenges available for participation on the “Current” Kris+ Challenges page, which can be accessed by clicking on the “Challenges” icon via the Kris+ mobile application home page. Further details about a Kris+ Challenge may be found by clicking on the respective tile in the Kris+ mobile application and you will be directed to the relevant Kris+ Challenge page, where you can view the requirements to complete the Kris+ Challenge. You may also refer to the “How to Win” and “Terms & Conditions” sections for details specific for each Kris+ Challenge.
  4. In order to participate and opt into a Kris+ Challenge, you will need to click on “Start now” on the relevant Kris+ Challenge page. There is no limit to the number of Kris+ Challenges that you may participate or opt into, subject to the Kris+ Challenge being active at the relevant time. In the event a task that is required to be completed applies across multiple Kris+ Challenges, the completion of such task will count towards the progress of each Kris+ Challenge. You can return to the Kris+ Challenge page to view your ongoing Kris+ Challenges and current progress on the same page. Expired Kris+ Challenges will be shown on the “Past” tab of the Kris+ Challenges page.
  5. The award of miles as a reward for completion of a Kris+ Challenge is limited to once per Kris+ user per Kris+ Challenge. Miles rewards will be automatically credited to your KrisPay Wallet upon completion of a Kris+ Challenge. Miles rewards from Kris+ Challenges (i) can only be utilised or redeemed on the Kris+ mobile application; (ii) are valid for 6 months from the date of credit; and (iii) will not be transferrable to your KrisFlyer account or convertible to KrisFlyer Miles.
  6. Singapore Airlines reserves the right to amend or withdraw Kris+ Challenges and its accompanying terms and conditions without prior notice. Singapore Airlines is further entitled to, in its own discretion, invalidate any transaction or activity that does not comply with the Kris+ Challenge terms & conditions.
  7. Singapore Airlines is not responsible or liable, to the extent permitted by law, for any claim, demand, loss, cost, expense or liability of any kind (whether direct, indirect, special, consequential or otherwise) which may be suffered or incurred by any person in connection with their participation or opt-in to a Kris+ Challenge.