Singapore Airlines

Transiting in Singapore

While we are excited to welcome you back on board, we are also mindful of the health and safety concerns that you may have. To offer you a new standard of care and greater peace of mind for all, we have introduced enhanced precautionary measures for transit passengers. Here is what you can expect if you are transiting through Singapore Changi Airport with us.

Before you book
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Check eligibility to transit

Travellers will gradually be allowed to transit through Singapore Changi Airport based on their departure city. Transfers are only allowed between airlines within the SIA Group (Singapore Airlines, SilkAir and Scoot). Transfers to and from flights operated by other airlines are currently not allowed. Please ensure your flights are booked on the same ticket and not separate tickets. This is to ensure compliance with various authorities’ ​health and safety measures for travel during this period.

Do check the travel advisories as well to ensure that you meet all the requirements to enter your final destination.

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Transit routes

To find out if you can transit through Singapore Changi Airport, check our latest list of regulatory-approved itineraries.

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Understand seat restrictions

To comply with regulatory requirements that help ensure a safe cabin environment for everyone, seat selection may be limited.

Some customers may have their seats reassigned closer to the departure date. If you had previously paid for your original seat but were reassigned to meet regulatory requirements, you will be refunded.

If you are a transit passenger travelling with an infant, bassinet seats may not be available for you. In such cases, you will be allocated an additional seat at no extra charge, subject to seat availability.

Flying from your departure city
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Complete pre-departure health declaration

You will be screened for signs of illnesses, and asked to declare your health status at your departure airport. If you are exhibiting any symptoms of respiratory illnesses, you will not be allowed on board.

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Proceed to the boarding gate early

If you are transiting in Singapore, you will be the first group to board the aircraft, regardless of your cabin class. Head to the boarding gate early, wait for your boarding group to be called, and practise safe distancing at all times.

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Wear a face mask

You are required to wear a face mask throughout your flight except at meal times. Children under the age of two are exempted from this rule. You should know that most airports will also require you to wear a face mask, so do ensure you have one before leaving home.

On board
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Receive a SIA care kit

To care for your well-being, we will provide a complimentary SIA Care Kit containing a face mask, hand sanitiser, and anti-bacterial wipes.

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Stay in your designated zone

There will be dedicated seating zones on board to separate transit passengers from non-transit passengers. You are required to stay in your designated zone throughout the flights, and practice safe distancing when queing for the lavatories.

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Changes to your inflight experience

You may notice a few changes to your inflight experience. For greater peace of mind, watch the video to learn more about these specific changes, as well as those that happen behind the scenes including frequent cleaning of inflight surfaces and lavatories using high-strength disinfectants.

At Singapore Changi Airport
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Be patient when leaving the aircraft

Passengers who do not have a connecting flight will disembark the aircraft first, regardless of their cabin class. Do be patient and practise safe distancing at all times. Even if your transit time is short, there is no need to rush. An usher will be waiting for you to ensure that you get to your connecting flight on time.

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Temperature screening

All arriving passengers at Changi Airport will have their temperature screened. If you are running a fever or exhibiting any symptoms of a respiratory illness, you will be attended to by medical staff.

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Be ushered to your next boarding gate or transit holding area

All transit passengers will be welcomed by an usher, and provided with a wristband to ensure access to the designated transit holding areas.

If your transit time is less than 75 minutes, you will directly proceed in groups to your next boarding gate. If your transit time is more than 75 minutes, you will be ushered in groups to a designated transit holding area.

Due to regulatory requirements, you will not be able to visit any shops, restrooms, or amenities en route to the next boarding gate or the designated transit holding area.

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Rest and relax at your designated transit holding area

Your designated transit holding area will contain all the comforts you need to rest and relax before your connecting flight. This includes complimentary WiFi, a snooze corner, food kiosks, vending machines, a smoking room, and restrooms. You will also be able to order food from outlets in Changi Airport to be delivered to you. Do note that you must stay within this designated transit holding area at all times, and remember to keep your face mask on unless you are eating, drinking, or smoking. For duty-free shopping, be sure to pre-order from KrisShop.com at least an hour before your Singapore Airlines or SilkAir flight departs from Singapore to have your purchases delivered to you inflight.

If you are a PPS Club member, Suites, First Class, or Business Class passenger, you can access the premium waiting area where complimentary WiFi, food and drinks, as well as recliners for rest are available.

Transit passengers may wish to note that Aerotel Singapore, the transit hotel at Changi Airport Terminal 1, is now open for bookings. Ambassador Transit Hotel at Terminal 3 is temporarily closed. Passengers with a hotel booking will first be ushered to airport’s transit holding area for verification checks. They will be guided to the transit hotel only after the checks have been completed. They must strictly remain in the hotel throughout their stay. Upon checking out from the hotel, they will be ushered to the transit holding area before their connecting flight.

Your connecting flight
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Listen out for your boarding call

Around 75 minutes before your flight departs, you will be ushered in groups from the transit holding area to your boarding gate for security screening and boarding. Just like the flight from your departure city, you will be the first group to board the aircraft, regardless of cabin class.

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Arriving at your destination

Passengers who started their journey in Singapore will disembark the aircraft first. Do remember to practise safe distancing in the immigration queues and at the baggage claim area.

Popular FAQs

Where can I find information about the routes and schedules for flights that transfer through Singapore?

 

For flights that require a transfer through Singapore, can I purchase the tickets via a travel agent or other means, or do I have to book directly with Singapore Airlines?

 

Does the requirement for transit and non-transit passengers to be kept apart only apply to customers travelling from specific destinations? Why is it necessary?

 

Will premium passengers transiting through Singapore be able to access the SilverKris Lounge (Business Class) at Singapore Changi Airport Terminal 3?

 

What happens if the seat I paid for is reassigned?

 

If my family members’ seats are reassigned, will we be reseated together?

 

Are there safe distancing measures on board?

 

Will there be designated lavatories for transit and non-transit passengers?

 

If my original point of departure is not one of the selected cities approved for transit flights, will I still be able to depart from there and transit through Singapore to my final destination?

 

I am departing from a city approved for transit flights, and transiting through Singapore to another destination where I will be catching a connecting flight on another airline to my final destination (e.g. Sydney – Singapore – Frankfurt on Singapore Airlines, and Frankfurt – Zurich on another carrier). Is that allowed?

 

What about customers who enter Singapore through the fast lane arrangements between Singapore and Mainland China? Will they be able to depart from Singapore and travel onwards to another destination?

 

Since both Tokyo (NRT) and Sydney are part of the list of departure cities approved for transit through Singapore, does that mean I can book a return journey and not just a one-way flight?

 

Who can I approach on the ground if I need help?