Transiting in Singapore
While we are excited to welcome you back on board, we are also mindful of the health and safety concerns that you may have. To offer you a new standard of care and greater peace of mind for all, we have introduced enhanced precautionary measures for transit passengers. Here is what you can expect if you are transiting through Singapore Changi Airport with us.
Where can I find information about the routes and schedules for flights that transfer through Singapore?
For flights that require a transfer through Singapore, can I purchase the tickets via a travel agent or other means, or do I have to book directly with Singapore Airlines?
Customers may purchase their tickets either directly from Singapore Airlines or via travel agents and other sales channels.
Does the requirement for transit and non-transit passengers to be kept apart only apply to customers travelling from specific destinations? Why is it necessary?
All transit passengers, regardless of the point of origin or destination, will be kept apart from non-transit passengers. This is to ensure the health and safety of our customers and crew, in line with regulatory requirements.
Will premium passengers transiting through Singapore be able to access the SilverKris Lounge (Business Class) at Singapore Changi Airport Terminal 3?
Transit passengers will not be able to access the SilverKris Lounge (Business Class) at Singapore Changi Airport Terminal 3 due to the requirements to keep transit and non-transit passengers apart.
PPS Club members, Suites, First Class, and Business Class transit passengers will be invited to a premium waiting area within the designated transit holding area. Complimentary food and drinks and reclining seats for rest are among the facilities provided. Passengers may wish to note that shower facilities are not available at this time.
What happens if the seat I paid for is reassigned?
Customers who bought prepaid seats and have been reassigned to a different seat will have their payment refunded. An email notification will be sent to these customers once the refund has been processed. It will then take a further four to six weeks, depending on the bank’s processing time for their refund to be credited back to their original mode of payment.
If my family members’ seats are reassigned, will we be reseated together?
We will endeavor to seat families together, subject to seat availability.
Are there safe distancing measures on board?
Passengers are required to practise safe distancing when embarking and disembarking from an aircraft, as well as when queueing for the lavatory. They are also required to wear a mask throughout the flight in line with regulatory requirements.
Will there be designated lavatories for transit and non-transit passengers?
To reduce long queues in line with safe-distancing measures, there will be no designated lavatories. Rest assured however that all lavatories across all cabin classes are cleaned and disinfected regularly. All aircraft lavatories are also stocked with anti-bacterial hand wash.
If my original point of departure is not one of the selected cities approved for transit flights, will I still be able to depart from there and transit through Singapore to my final destination?
No. The cities in these selected countries will have to be your first point of departure. For example, a passenger travelling San Francisco – Auckland – Singapore – London will not be eligible to transit through Singapore. Customers can click here to check the list of cities that they will be able to depart from and transit through Singapore to their final destination.
New transfer lanes will be announced once they are ready. Please check our website, or follow us on Twitter or Facebook, for the latest updates.
I am departing from a city approved for transit flights, and transiting through Singapore to another destination where I will be catching a connecting flight on another airline to my final destination (e.g. Sydney – Singapore – Frankfurt on Singapore Airlines, and Frankfurt – Zurich on another carrier). Is that allowed?
Yes. However, customers are reminded to ensure that they meet both the transit requirements as well as the entry requirements to their final destination. In addition, they may be asked to show their onward ticket(s) when checking-in at their original point of departure. Customers who do not meet these requirements or are unable to show their onward ticket(s) when asked will be denied boarding.
What about customers who enter Singapore through the fast lane arrangements between Singapore and Mainland China? Will they be able to depart from Singapore and travel onwards to another destination?
Customers entering Singapore through the fast lane arrangements between Singapore and Mainland China can travel onward to another destination if they meet the entry requirements for that destination.
Since both Tokyo (NRT) and Sydney are part of the list of departure cities approved for transit through Singapore, does that mean I can book a return journey and not just a one-way flight?
Yes. For example, customers may book a return flight for Tokyo (NRT) – Singapore – Sydney as both Tokyo (NRT) and Sydney are among the list of departure cities for transit flights. However, customers may only book a one-way outbound journey from Sydney – Singapore – New York (JFK) as New York is not among the list of departure cities for transit flights.
Who can I approach on the ground if I need help?
Passengers may approach our ground staff for assistance.