Contact us

If you are facing any issues or have any queries, please first take a look at our self-help resources available for you below. For urgent help or if you are flying within 72 hours, contact us using the information provided below.

For bookings made with a travel agent or partner airline, please contact them directly to make any changes.

Exclusively for PPS Club members

For your convenience, PPS Club members can send a text message* to +65 9184 8888 with “PPS <space> 10-digit PPS Club membership number” to request for a call back from our staff. You can also request a callback* via the latest version of the SingaporeAir mobile app using a data plan or WiFi.

Once installed, follow these steps:
  1. Launch the SingaporeAir mobile app and log in to your account.
  2. Navigate to 'My Account'
  3. Click on the 'PPS Connect' button.
*Carrier charges may apply. Additional charges may apply when receiving calls from PPS Connect while roaming. Contact your mobile carrier for more information about data plan and roaming charges. Mobile number must be the same number registered in your KrisFlyer profile.

Speak with us

If you still require assistance, please select a location for the address & contact information of any Singapore Airlines office across the globe.


Hong Kong

**Reservations & KrisFlyer Services  
Telephone +852 3077 3522
Operating Hours

0800-1800hrs, Monday to Friday

*Closed on Saturday and Sunday

*Lost and Found Office  
Telephone +852 3902 9000
Fax +852 3903 9039
Operating Hours

0730- 2300hrs daily (local time)

Monday to Sunday


Handling agent for Singapore Airlines
SATS HK Limited


Room 6T016, Airline Offices, Floor 6, Terminal 1,

Hong Kong International Airport, Lantau, Hong Kong


For general enquiries,

Telephone: +852 3902 9000


For delayed and damaged baggage enquiries,

If you have a File Reference Number for your delayed or damaged baggage, you can check the status through the Baggage Portal.

If you do not have a File Reference Number for your delayed baggage, you may create a report here.

Airport Office  
Telephone +852 3902 9000 (0900-1730hrs)

Check-in counters:
Aisle F, Departures Level (L6), Terminal 1
SilverKris Lounge:
Near Gate 5, Departures Level (L6), Terminal 1 (Restricted Area)
Airport Office:
Unit 305, 3/F, HKIA Commercial Building
1 Sky Plaza Road
Hong Kong International Airport Lantau, Hong Kong


Operating Hours:

Airport Office: 0700-1930hrs, Monday to Sunday
SilverKris Lounge: 0615-0000hrs, Monday to Sunday
SilverKris Lounge: 0530-0000hrs, Monday to Sunday (effective from 01 April 2024)


There are no Reservations or Ticketing services in Hong Kong Airport Office.

Enquiries and Feedback  
Enquiry & Feedback

You can send your enquiry or feedback through our online forms.

HighFlyer business travel programme  
HighFlyer programme If you would like to maximise your returns on business travel - you may submit your enrolment application here.

Existing HighFlyer programme accounts only.

If you have questions on how to access your account or have difficulty on our self-serve portal - write in to our dedicated support team.

Operating Hours:
Monday to Friday: 8.30am - 5.30pm (Singapore time, including Public Holidays)
MICE travel programme  
MICE travel programme For MICE related queries please visit here
Singapore Airlines Corporate Contacts  
Public Relations

0830-1730hrs, Monday to Friday

*Closed on Saturday, Sunday and Public Holiday

Singapore Airlines Air Cargo

For cargo-related enquires, you may find the contact information here.

Get in touch with our travel partners

To make any changes related to your hotel or car rental bookings, contact our travel partners directly.


For Agoda related enquiries, please contact them via their website.

Contact Agoda

For related enquiries, please contact them at +65 6407 5332 (Singapore hotline) or their website.


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