Most of the aircraft in the Singapore Airlines fleet today are WiFi-enabled, making it easy for you to stay in touch with loved ones. Plus, if you’re travelling on Suites, First Class, Business Class, or belong to our PPS Club or KrisFlyer member programme, you would be eligible for complimentary WiFi on board selected aircraft. Alternatively, you can choose to text or access the internet on board via data roaming.

Learn more about Inflight WiFi

Learn more about Inflight Texting (SMS) and Data Roaming

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Inflight WiFi

The convenience of inflight connectivity is offered on all our aircraft except for Boeing 737-800 NG.

Complimentary WiFi

Complimentary WiFi is offered to passengers travelling in Suites, First Class, Business Class, PPS Club members, supplementary cardholders and KrisFlyer members on selected aircraft.

*Members travelling in Suites/First/Business Class will receive complimentary allowance based on Class of Travel. 
**Optimised for text-only messaging services. The list of applicable messaging apps will be shown in our inflight portal onboard.

Here’s how you can enjoy your complimentary WiFi:

 
Purchase a WiFi plan

To enjoy data on board our WiFi-enabled aircraft, purchase a plan that fits your needs. We offer three different plans, depending on whether you wish to chat, surf, or work.

Do note that a purchased WiFi plan is only valid on the flight sector on which the purchase was made. For example, a price plan purchased on SQ12 from Singapore to Tokyo (Narita) cannot be used on the next sector of the same flight from Tokyo (Narita) to Los Angeles.

 

Optimising your WiFi usage

Here are some tips to help you make the most of your WiFi data on board:

• Enable low data/power mode
• Disable media auto-download
• Avoid bandwidth-intensive activities
• Pause WiFi session if device is left idle

Do note that your inflight WiFi experience may vary, depending on the number of users, satellite coverage, weather conditions, and regulatory approvals.

For further enquiries on your WiFi session, please email: 

SITAONAIR:  cs@sitaonair.aero

Panasonic:   SIA.CustomerCare@Panasonic.aero  

FAQs on Internet Access

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Inflight Texting (SMS) and Data Roaming

Once you’re at cruising altitude, you can connect to the internet via your mobile phone network if your operator has a roaming agreement with Aeromobile or OnAir.

 

Do note that charges will apply when you’re using mobile data roaming. These charges are determined by your mobile operator, and will be reflected in your mobile phone bill.

Here’s how you can use mobile data roaming on board:

 

If you are a M1, Singtel, or Starhub mobile customer, you can enjoy unlimited data roaming with AeroMobile and OnAir at the following promotional rates:

Singtel	SGD 29 for 24 hours
StarHub, M1	SGD 25 per day* *Please note that the timer resets daily at 00:00 hours (Singapore time, GMT +8)

 Find out more at  M1, Singtel, and StarHub!