Surf, tweet, or send a text message on your own mobile phone, tablet, or laptop. Thanks to our partnership with SITAONAIR and Panasonic, you’re able to stay connected to the ground even while you’re 30,000 feet in the air. The convenience of inflight connectivity is offered on our Airbus A350, A380, Boeing 777-300ER and 787-10 aircraft.  Our cabin crew will play a video if connectivity services are available on your flight.

Learn more about Internet Access

Learn more about Inflight Text / Data Roaming

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Internet Access

Price plans

Price plans vary depending on the WiFi service provider and aircraft type. A purchased WiFi plan is only valid on the flight sector on which the purchase was made. For example, a price plan purchased on SQ12 from Singapore to Tokyo (Narita) cannot be used on the next sector of the same flight from Tokyo (Narita) to Los Angeles.

A summary of your inflight WiFi purchase will be sent to you via email.

To connect to WiFi, simply:  

Complimentary WiFi

Suites, First and Business Class passengers and PPS Club members* can enjoy one complimentary WiFi session per flight sector on our Airbus A350, A380, Boeing 777-300ER and 787-10. Simply provide the necessary details via the ‘Complimentary Access’ section on the onboard portal.

Suites/ First Class Passengers	100MB
Business Class Passengers/ PPS Club Members*	30MB

 

*Also applicable for PPS Supplementary card holders. Each passenger is entitled to one complimentary WiFi session per flight sector, based on the higher eligible data allowance amount e.g. First Class passengers who are also PPS Club members will receive 100MB of complimentary WiFi.

Tips to Optimise Your Inflight WiFi Data Plan

It is advisable that you:

• Close inactive apps running in the background of your personal electronic device
• Disable all software/app updates, cloud backups, and push notifications
• Avoid bandwidth intensive activities such as content streaming, and sending/receiving sizeable files.

 

The inflight WiFi connectivity experience is subject to factors such as the number of concurrent users, satellite coverage, and weather conditions.

For further enquiries on your WiFi session, please contact:
  

SITAONAIR:  cs@sitaonair.aero

Panasonic:   SIA.CustomerCare@Panasonic.aero  

FAQs on Internet Access

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Inflight Text / Data Roaming

Price plans

Your mobile service provider must have a roaming agreement with our connectivity service provider, OnAir or AeroMobile. Roaming charges are determined by your local mobile service provider, and will be reflected in your mobile phone bill. Please note that charges will apply if you do not turn off auto-roaming during the flight.

To access the service, simply:

Current Promotions

Save more if you’re a M1, Singtel or StarHub  mobile customer! Activate data roaming prior to your flight and enjoy unlimited data roaming on selected aircraft with OnAir and AeroMobile connectivity services at the following rates:

Singtel	SGD 29 for 24 hours
StarHub, M1	SGD 25 per day* *Please note that the timer resets daily at 00:00 hours (Singapore time, GMT +8)

 Find out more at  M1, Singtel, and StarHub!

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In-seat Telephone

Get in touch with a loved one, close a business deal or make a business reservation at your destination – all with the touch of a button. A personal in-seat telephone lets you to make calls via a global satellite network. Calls are US$0.59 per six-second block (with a minimum charge of US$5.90 for the initial minute). 

Seat-to-seat calls are available for free.