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Inflight Connectivity

Stay connected when you're on board
Most of the aircraft in the Singapore Airlines fleet today are Wi-Fi-enabled, making it easy for you to stay in touch with loved ones. Plus, if you’re travelling on Suites, First Class, Business Class, or belong to our PPS Club or KrisFlyer member programme, you would be eligible for complimentary Wi-Fi on board selected aircraft.

Alternatively, you can choose to text or access the internet on board via data roaming.

Inflight Wi-Fi

The convenience of inflight connectivity is offered on all our aircraft except for Boeing 737-800 NG.

Complimentary Wi-Fi

Complimentary Wi-Fi is offered to passengers travelling in Suites, First Class, Business Class, PPS Club members, supplementary cardholders and KrisFlyer members. If you are a KrisFlyer or PPS Club member travelling on Suites, First Class or Business Class, your complimentary Wi-Fi allowance will be based on your class of travel.

 

[LIMITED TIME] Enjoy complimentary inflight Wi-Fi for 3-hours on our Wi-Fi enabled aircraft from 1 August to 31 August 2021 as we celebrate Singapore's National Day! This is in addition to the complimentary plans offered in Suites, First Class, Business Class, PPS or KrisFlyer members. 

Suites/First Class Unlimited
Business Class / PPS Club members and supplementary cardholders 100MB
KrisFlyer members 2-hour chat session*

Suites/First Class

Unlimited

Business Class / PPS Club members and supplementary cardholders

100MB

KrisFlyer members

2-hour chat session*

*Optimised for text-only messaging on chat apps e.g. WhatsApp, WeChat, Line, Viber, Facebook messenger, iMessage and InstaChat. The full list of applicable messaging apps will be shown in our inflight portal onboard.

Here’s how you can enjoy your Complimentary Wi-Fi:

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1. Add membership details

Enter your PPS Club or KrisFlyer details when you book your flight, via Manage Booking, at the airport check-in kiosk, or check-in counter.

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2. Connect to ‘KrisWorld’

When you’re at cruising altitude on board a Wi-Fi-enabled aircraft, connect to the ‘KrisWorld’ Wi-Fi network on your device while in flight mode.

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3. Claim complimentary access

Visit www.singaporeair-krisworld.com on your browser, select ‘Complimentary Access’ and fill out the details.


Wi-Fi plans

To enjoy data on board our Wi-Fi-enabled aircraft, purchase a plan that fits your needs. We offer four different plans, depending on whether you prefer time-based or data-based plans.

Do note that a purchased Wi-Fi plan is only valid on the flight sector on which the purchase was made. For example, a price plan purchased on SQ12 from Singapore to Tokyo (Narita) cannot be used on the next sector of the same flight from Tokyo (Narita) to Los Angeles.

Plan

Price

Chat (2 hours)

Optimised for text-only messaging on chat apps, e.g. WhatsApp, WeChat, Line, Viber, Facebook messenger, iMessage and InstaChat. This plan cannot be paused.

USD 3.99

Pro (100MB)

Great for web browsing and emails.

USD 9.99

Premium (200MB)

Ideal for keeping up with work.

USD 15.99

Surf (3 hours)

Perfect for web surfing and staying connected. This plan cannot be paused. 

USD 15.99

Plan

Chat (2 hours)

Optimised for text-only messaging on chat apps, e.g. WhatsApp, WeChat, Line, Viber, Facebook messenger, iMessage and InstaChat. This plan cannot be paused.

Price

USD 3.99

Plan

Pro (100MB)

Great for web browsing and emails.

Price

USD 9.99

Plan

Premium (200MB)

Ideal for keeping up with work.

Price

USD 15.99

Plan

Surf (3 hours)

Perfect for web surfing and staying connected. This plan cannot be paused. 

Price

USD 15.99

These inflight Wi-Fi price plans are subject to change. Do refer to our inflight Wi-Fi portal for the latest price plans and promotions.

Optimising your Wi-Fi usage
Here are some tips to help you make the most of your Wi-Fi data on board:
  • Enable low data/power mode
  • Avoid bandwidth-intensive activities
  • Disable media auto-download
  • Pause Wi-Fi session if device is left idle
Do note that your Inflight Wi-Fi experience may vary, depending on the number of users, satellite coverage, weather conditions, and regulatory approvals.
For further enquiries on your Wi-Fi session, please email:
SITAONAIR
cs@sita.aero
Panasonic
SIA.CustomerCare@Panasonic.aero

Inflight Texting (SMS) and Data Roaming

Once you’re at cruising altitude on board a Wi-Fi-enabled aircraft, you can connect to the internet via your mobile phone network if your operator has a roaming agreement with Aeromobile or OnAir.

Do note that charges will apply when you’re using mobile data roaming. These charges are determined by your mobile operator, and will be reflected in your mobile phone bill.

Here’s how you can use mobile data roaming on board:

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1. Connect to Aeromobile/OnAir

Turn off flight mode, enable roaming, and connect to the ‘Aeromobile’ or ‘OnAir’mobile network.

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2. Wait for an SMS

You’ll receive a welcome message to notify you that mobile services are available.

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3. You’re connected!

You can now send and receive text messages, emails, and browse the internet on your device.

If you are a M1, Singtel, or Starhub mobile customer, you can enjoy unlimited data roaming with AeroMobile and OnAir at the following promotional rates:

Singtel SGD 29 for 24 hours
StarHub, M1 SGD 25 per day*
*Please note that the timer resets daily at 00:00 hours (Singapore time, GMT +8) 

Singtel

SGD 29 for 24 hours*

StarHub, M1

SGD 25 per day*
*Please note that the timer resets daily at 00:00 hours (Singapore time, GMT +8)