Contact us

If you are facing any issues or have any queries, please first take a look at our self-help resources available for you below. For urgent help or if you are flying within 72 hours, contact us using the information provided below.

For bookings made with a travel agent or partner airline, please contact them directly to make any changes.

Exclusively for PPS Club members

For your convenience, PPS Club members can send a text message* to +65 9184 8888 with “PPS <space> 10-digit PPS Club membership number” to request for a call back from our staff. You can also request a callback* via the latest version of the SingaporeAir mobile app using a data plan or WiFi.

Once installed, follow these steps:
  1. Launch the SingaporeAir mobile app and log in to your account.
  2. Navigate to 'My Account'
  3. Click on the 'PPS Connect' button.
*Carrier charges may apply. Additional charges may apply when receiving calls from PPS Connect while roaming. Contact your mobile carrier for more information about data plan and roaming charges. Mobile number must be the same number registered in your KrisFlyer profile.

Speak with us

If you still require assistance, please select a location for the address & contact information of any Singapore Airlines office across the globe.

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Bandung

**Reservations  
Telephone +62 21 2561 7913 (Under Maintenance)/ +62 21 3076 4197
Operating Hours

Monday to Friday:
0800 – 1800 hours

Ticketing Office

There are no reservations & ticketing facilities available at Singapore Airlines Bandung office.

*Lost and Found Office  
Email paxbagsmart.bdo@gmail.com
Telephone +62 877 3685 9210
Operating Hours

Daily 0700 - 1700 hours

If you have a File Reference Number for your delayed baggage, you can check the status through the Baggage Portal or our chatbot Kris.

If you do not have a File Reference Number for your delayed baggage, you may create a report here.

Enquiry & Feedback  
Enquiry & Feedback

You can send your enquiry or feedback through our online forms.

HighFlyer business travel programme  
HighFlyer programme If you would like to maximise your returns on business travel - you may submit your enrolment application here.

Existing HighFlyer programme accounts only.

If you have questions on how to access your account or have difficulty on our self-serve portal - write in to our dedicated support team.

Operating Hours:
Monday to Friday: 8.30am - 5.30pm (Singapore time, including Public Holidays)
MICE travel programme  
MICE travel programme For MICE related queries please visit here
Singapore Airlines Corporate Contacts  
Public Relations

public_affairs@singaporeair.com.sg

Singapore Airlines Air Cargo

For cargo-related enquires, you may find the contact information here

Denpasar Bali

**Reservations  
Telephone +62 21 2561 7913 (Under Maintenance)/ +62 21 3076 4197
Operating Hours

Monday to Friday:
0800 – 1800 hours (Western Indonesia Time)

Ticketing Office

There are no reservations & ticketing facilities available at Singapore Airlines Bali office.

*Lost and Found Office  
Email dps_bagops@singaporeair.com.sg
Telephone +62 361 935 9771
Operating Hours

Daily 0800 - 2200 hours

If you have a File Reference Number for your delayed baggage, you can check the status through the Baggage Portal or our chatbot Kris.

If you do not have a File Reference Number for your delayed baggage, you may create a report here.

Address

Arrival Hall, Ngurah Rai International Airport
Bali, Denpasar 80361

Airport Office  
Telephone +62 361 9361547
Fax +62 361 9354 190
Operating Hours
  • Mondays to Fridays 0800 – 1800 hours
  • Saturdays, Sundays & Public Holidays: Closed


DPS Airport Office is an Operations & Administrative office only.
For ticketing or reservations enquiries, please call
+62 21 2509 1267/+62 21 3076 4197.

Address

Departure Terminal Building
Ngurah Rai International Airport, Denpasar, Bali
Indonesia

Enquiry & Feedback  
Enquiry & Feedback

You can send your enquiry or feedback through our online forms.

HighFlyer business travel programme  
HighFlyer programme If you would like to maximise your returns on business travel - you may submit your enrolment application here.

Existing HighFlyer programme accounts only.

If you have questions on how to access your account or have difficulty on our self-serve portal - write in to our dedicated support team.

Operating Hours:
Monday to Friday: 8.30am - 5.30pm (Singapore time, including Public Holidays)
MICE travel programme  
MICE travel programme For MICE related queries please visit here
Singapore Airlines Corporate Contacts  
Public Relations

public_affairs@singaporeair.com.sg

 

Singapore Airlines Air Cargo

For cargo-related enquires, you may find the contact information here

Jakarta

**Reservations  
Operating hours

Monday - Friday: 0800 – 1800 hours

Telephone

+62 21 2561 7913(Under Maintenance) / +62 21 3076 4197

**Ticketing  
Operating Hours

Monday - Friday: 0900 – 1500 hours

Address

Noble House 26th Floor
Jl. Dr. lde Anak Gede Agung Kav. E4.2 No.2 
Lingkar Mega Kuningan, Jakarta 12950 

*Lost and Found Office  
Email sqll@ptjas.co.id
Telephone +62812 1019 4400 (for regular call and WA message/text only)
Operating Hours

Daily 0800 - 2100 hours

If you have a File Reference Number for your delayed baggage, you can check the status through the Baggage Portal or our chatbot Kris.

If you do not have a File Reference Number for your delayed baggage, you may create a report here.

Address

Terminal 3 Arrivals
Soekarno-Hatta International Airport
Cengkareng

Airport Office  
Operating Hours

Daily 0300-0030 hours

 

For urgent ticketing matters for travel within the next 24 hours only, please go to Terminal 3, Level 2 Departures Island C (operating hours: daily 0300 – 1900 hours).

Address

Terminal 3
Soekarno-Hatta International Airport
Cengkareng

Enquiries and Feedback  
Enquiry & Feedback

You can send your enquiry or feedback through our online forms.

HighFlyer business travel programme  
HighFlyer programme If you would like to maximise your returns on business travel - you may submit your enrolment application here.

Existing HighFlyer programme accounts only.

If you have questions on how to access your account or have difficulty on our self-serve portal - write in to our dedicated support team.

Operating Hours:
Monday to Friday: 8.30am - 5.30pm (Singapore time, including Public Holidays)
MICE travel programme  
MICE travel programme For MICE related queries please visit here
Singapore Airlines Corporate Contacts  
Public Relations

public_affairs@singaporeair.com.sg

 

Singapore Airlines Air Cargo

For cargo-related enquires, you may find the contact information here.

Medan

**Reservations  
Telephone +62 21 2561 7913 (Under Maintenance)/ +62 21 3076 4197
Operating Hours

Monday to Friday:
0800 – 1800 hours

Ticketing Office

There are no reservations & ticketing facilities available at Singapore Airlines Medan office.

*Lost and Found Office  
Email lostfound.kno@ptjas.co.id
+62 823 6750 9468 (WhatsApp access is available)
Operating Hours

Daily 0600 - 2100 hours

If you have a File Reference Number for your delayed baggage, you can check the status through the Baggage Portal or our chatbot Kris.

If you do not have a File Reference Number for your delayed baggage, you may create a report here.

Airport Office  
Operating Hours

Daily 0600 - 2100 hours 

Address

Kuala Namu International Airport (Airside, no public access)
Deli Serdang

 

For urgent ticketing matters for travel within the next 24 hours only, please go to Level 2 Departure, Service Desk counter at Island C (Operating hours, during check-in counter open: SQ991 0615 - 0805 hours and SQ995 1735 - 1925 hours)

Enquiries and Feedback  
Enquiry & Feedback

You can send your enquiry or feedback through our online forms.

HighFlyer business travel programme  
HighFlyer programme If you would like to maximise your returns on business travel - you may submit your enrolment application here.

Existing HighFlyer programme accounts only.

If you have questions on how to access your account or have difficulty on our self-serve portal - write in to our dedicated support team.

Operating Hours:
Monday to Friday: 8.30am - 5.30pm (Singapore time, including Public Holidays)
MICE travel programme  
MICE travel programme For MICE related queries please visit here
Singapore Airlines Corporate Contacts  
Public Relations

public_affairs@singaporeair.com.sg

For cargo-related enquires, you may find the contact information here.

Surabaya

**Reservations  
Telephone +62 21 2561 7913 (Under Maintenance)/ +62 21 3076 4197
Operation Hours

Monday to Friday:
0800 – 1800 hours 

Ticketing Office

There are no reservations & ticketing facilities available at Singapore Airlines Surabaya office.

*Lost and Found Office  
Telephone +62 31 8690821
Operating Hours

Daily 0900 - 1700 hours

If you have a File Reference Number for your delayed baggage, you can check the status through the Baggage Portal or our chatbot Kris.

If you do not have a File Reference Number for your delayed baggage, you may create a report here.

Address

PT. JAS
Arrival Hall, Juanda International Airport

Airport Office  
Telephone +62 31 8690889
Operating Hours

Tuesday to Saturday: 0800 - 1600 hours

There are no Reservations and Ticketing facilities at SUB airport.

Address

Room 88, Terminal 2,
Jalan Raya Juanda No.1, 61253,
Bandara International Juanda,
Surabaya.

Enquiry & Feedback  
Enquiry & Feedback

You can send your enquiry or feedback through our online forms.

HighFlyer business travel programme  
HighFlyer programme If you would like to maximise your returns on business travel - you may submit your enrolment application here.

Existing HighFlyer programme accounts only.

If you have questions on how to access your account or have difficulty on our self-serve portal - write in to our dedicated support team.

Operating Hours:
Monday to Friday: 8.30am - 5.30pm (Singapore time, including Public Holidays)
MICE travel programme  
MICE travel programme For MICE related queries please visit here
Singapore Airlines Corporate Contacts  
Public Relations

public_affairs@singaporeair.com.sg

Singapore Airlines Air Cargo

For cargo-related enquires, you may find the contact information here.

Get in touch with our travel partners

To make any changes related to your hotel or car rental bookings, contact our travel partners directly.

Agoda

For Agoda related enquiries, please contact them via their website.

Contact Agoda

Rentalcars.com

For Rentalcars.com related enquiries, please contact them at +65 6407 5332 (Singapore hotline) or their website.

Contact Rentalcars.com
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