Singapore Airlines

Travel with ease of mind

Travel with ease of mind

Singapore Airlines values your entire travel experience. In partnership with AIG*, Travel Guard Travel Insurance can be easily added to your itinerary on singaporeair.com.


Whether you’re on a business trip or a well-deserved family vacation, a second is all it takes for your trip to take an unexpected turn for the worse. If things go wrong while you’re traveling – from sickness, trip cancellation, baggage loss or flight delay – travel insurance will take care of you.


Travel Guard on singaporeair.com is exclusively designed for Singapore Airlines passengers. Travel Guard promises:

  • Comprehensive coverage with special rates
  • Products & services provided by one of the world’s largest travel insurance service providers
  • The convenience of hassle-free online booking

Travel insurance on singaporeair.com

Arranging travel insurance is simple and easy!

  • You can add travel insurance to your itinerary while you are booking your flight on singaporeair.com.
  • You can also add travel insurance (any time before your departure date) through Manage Bookings or contacting Travel Guard at +66 2649-1999.  


If you have any questions, please feel free to contact us or visit our FAQ Page.


*This travel insurance product is underwritten by New Hampshire Insurance Company.


Special rates

AIG offers special rates on travel insurance to Singapore Airlines passengers. 


The rates are automatically calculated based on your furthest destination (travel within Asia or to the rest of the world) and the duration of your trip.


Summary of benefits

We offer these outstanding benefits and features


Benefits described below are subject to the full Terms and Conditions of this travel insurance policy.


24/7 Emergency Assistance

Round-the-clock assistance for medical emergencies.

 

Medical Expense Incurred Overseas

Covers injury from accident or sickness incurred overseas which requires inpatient or outpatient medical treatment. This does not cover pre-existing conditions.

 

Medical Expense Incurred in Thailand

In case you have not had any medical treatment for any injury or sickness while overseas, you are covered if you need to get medical treatment in Thailand within 7 days from the date of arrival in Thailand, for up to 21 days.


In case you have ever been treated since being overseas, you have up to 21 days, commencing from the date of arrival in Thailand, to receive continuous treatment in Thailand.

 

Hospital Visitation

In the event that you are required to get medical treatment while overseas as a hospital inpatient for more than 5 consecutive days and no adult member of your family is with you, the company will pay for the transportation, hotel accommodation and food expenses for 2 family members or a friend to visit you overseas.

 

Overseas Hospital Confinement Benefit

In the event that you are required to get medical treatment while overseas as a hospital inpatient, the company will pay daily compensation of 3,000 baht/day. In case you are required to get further medical treatment in Thailand as an inpatient, the company will pay daily compensation of 1,000 baht/day to you.

 

Emergency Medical Evacuation & Repatriation of Mortal Remains

Cover for evacuation needed by you based on the method suitable and necessary upon the advice of AIG Travel Asia Pacific Assistance Center (24-hours service)


Repatriation of mortal remains covers you if during your trip you get injured or sick resulting in death within 30 days commencing from the date of your injury or sickness.

 

Personal Accident and Permanent Disablement

Covers loss or damage due to bodily injury caused by accident, resulting in death, dismemberment or total permanent disability within 180 days from the date of accident. The coverage commences 2 hours before departure from Thailand and continues until 2 hours after arrival in Thailand.

 

Travel Inconvenience Benefits

We offer a wide range of travel inconvenience benefits, including:

 

Trip Cancellation Expenses

The company will reimburse you for travel deposit, advanced purchase of flight and accommodation for policies that were purchased at least 7 days before departure, in case of trip cancellation from:


Death or serious injury or serious sickness of you or your family member, riot or your receiving summons to be present as a witness in a court of law within 30 days before departure.


In the event that your permanent place of residence is seriously damaged by a natural disaster within 7 days before departure.

 

Trip Curtailment Expenses including Aircraft Hijacking

Covers additional expenses pre-paid for flight and accommodation during the trip and/or fines or expenses subsequently incurred from returning earlier to Thailand caused by injury or sickness of you or your family members, aircraft hijacking, natural disaster, strike or quarantine as suggested by a physician.

 

Travel Missed Connecting Flight

In the event that you missed your connecting flight due to the late arrival of a previously confirmed scheduled flight and no other substitute conveyance for onward transportation is available for you within 8 hours upon arrival, the company will compensate you for the cose of hotel, food and beverage (not including any air ticket related expenses incurred).

 

Travel Delay

In case of departure delay of at least 6 full consecutive hours due to insurable reasons, we will compensate 10% of sum insured for every 6 full consecutive hours. 

 

Baggage Delay

Cover for expense for emergency purchase of essential clothing or toiletries if your baggage is delayed for more than 8 hours after your arrival.

 

Damage or Loss of Personal Baggage

Covers damage or loss of personal effects caused by hotel staff or common carrier or as a result of serious forceful taking.

 

Damage or Loss of Luggage, Property including Computer Notebook from Natural Disasters

Covers for loss or damage of property and computer notebook carried with you during your trip overseas which sustained damage from natural disasters (e.g. typhoon, earthquake, etc.).

 

Personal Liability

Covers personal liability for loss or damage to a third person while overseas due to an accident which you are liable for according to the law.

 

Emergency Telephone Call Charges

Covers for actual expenses incurred from using personal mobile phone during medical emergency situation to contact AIG Travel Asia Pacific Assistance Center (24-hours service).

 

Lifestyle & Value-Add Benefits

Our comprehensive policy also includes these additional benefits & services:

 

Rental Vehicle Excess

Covers any excess of Comprehensive Automobile Insurance Policy for vehicle rented from licensed car rental operator.


Policy Wording and Benefit Table

The full terms and conditions of the AIG Travel Insurance policy for Singapore Airlines can be viewed or downloaded by clicking here.


You’ll need Adobe Acrobat to open this document.


Benefits Table:


Coverage Plan C (THB)Newborn-85 yrs.
1. Personal Accident and Permanent Dismemberment 1,500,000
2. Medical Expense Incurred Overseas 2,000,000
3. Medical Expense Incurred in Thailand 70,000
4. Hospital Visitation 70,000
5. Overseas Hospital Confinement Benefit 7,000
6. Emergency Telephone Call Charges 200
7. Emergency Medical Evacuation and Repatriation 2,000,000
8. Personal Liability 1,000,000
9. Trip Cancellation Expense Actual Cost
10. Trip Curtailment Expenses including Aircraft Hijacking Actual Cost
11.Damage or Loss of Personal Baggage 30,000
12. Damage or Loss of Luggage, Property including Notebook from Natural Disasters 10,000
13. Baggage Delay 2,500
14. Travel Missed Connecting Flight 5,000
15. Travel Delay 2,500
16. Rental Vehicle Excess 15,000
17. 24-hr Emergency Service included

Remarks:

-For coverage No. 5, Hospital Confinement Benefit: overseas confinement THB 3,000 and follow-up treatment in Thailand THB 1,000 per day.

-For coverage No.11, Maximum per pair/piece THB 5,000

-For coverage No.15, Pay 10% of the sum insured for each 6 full consecutive hours delay.


*This travel insurance product is underwritten by New Hampshire Insurance Company.


A plan (International and Asia) is automatically offered based on your furthest destination. These regions are defined as:


ASIA is defined as travel to Bangladesh, Bhutan, Brunei, Columbia, China, Hong Kong, India, Indonesia, Japan, North Korea, South Korea, Laos, Macau, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Pakistan, Philippines, Singapore, Sri Lanka, Taiwan, China, Vietnam


INTERNATIONAL is defined as travel to the rest of the world.


**All claims will be paid in Thailand only.


**Please note that AIG does not cover travel to Afghanistan, Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, Sudan and Syria.


Travel insurance

Travel insurance

*This travel insurance product is underwritten by New Hampshire Insurance Company.