Travel Information Centre
Last updated 20 March 2023, 10:00 (GMT +8)
Find out everything you need to know to book with confidence and travel safely.
Know before you book
Always check the latest travel advisory before your trip as entry requirements may change at short notice.
Transiting in Singapore
Learn about transiting and lounge access in Singapore Changi Airport.
Travel safely and seamlessly
Learn about our digital innovations and safety measures in place to ensure an easier, safer, and smoother journey for you.
Find out more
KrisFlyer Elite and PPS Club status extension
We will automatically extend KrisFlyer Elite and PPS Club statuses for memberships expiring from March 2022 through to February 2023. Find out more about other membership initiatives below.
PPS Club | KrisFlyer Elite
Change or cancel your booking
All bookings made on or before 31 July 2022 are covered by our complimentary rebooking policy. This means you can make one complimentary change with no rebooking fee, although a fare difference may apply. Please note that any date change must be made within a year of your ticket’s date of issue, and any cancellations will be subject to the ticket’s fare conditions.
Customers may change the dates of their travel in Manage Booking. Should you have any issues processing your request, please use our Assistance Request Form. Flights departing within 72 hours will be prioritised. Customers who wish to make changes to flights that were redeemed or upgraded with flight credits or miles, should also use the Assistance Request Form.
Other booking-related assistance
Assistance Request Form
If my flight was cancelled can I get a refund?
Yes, if your Singapore Airlines flight was cancelled, you can request for a refund using our Assistance Request Form if you no longer wish to travel regardless of your original travel date.