Careers at Singapore Airlines in India
With a commitment to service excellence, product leadership, and global network connectivity, Singapore Airlines has grown to be a world-class international airline.
Our people are a large part of our success. We recruit bright and dynamic individuals and provide them with opportunities for growth and development.
Fly high as an airline professional and join us in the pursuit of excellence.
Singapore Airlines - Key Account Manager/Senior Key Account Manager (Corporate Sales)
Mumbai
About the Role:
We are seeking a high-performing and motivated Key Account Manager (Corporate Sales) / Senior Key Account Manager (Corporate Sales) to join our team in Mumbai, India. This key role directly supports the Corporate Sales Manager India, based in Bengaluru, in planning and implementing sales and marketing strategies to achieve corporate sales targets and KPIs across India. The ideal candidate will be responsible for maintaining and growing relationships with key stakeholders, driving new business opportunities, and ensuring the company remains competitive in the corporate sales space.
Key Responsibilities:
Achieve Volume, Revenue & Market Share Goals- Take ownership of the performance for a portfolio of corporate accounts across India.
- Build and nurture strong relationships with agencies, Corporate Travel Managers, Travel Management Companies, and corporate clients, ensuring they are informed of the latest fares, products, schedules, and network updates.
- Participate in corporate RFPs and negotiate global and local corporate agreements in collaboration with Travel Management Companies.
- Ensure timely communication, execution, and achievement of corporate contracts and incentive commitments.
- Assist in developing MICE (Meetings, Incentives, Conferences, and Events) sales alongside corporate clients.
- Coordinate intelligence, engagements, and strategic interventions with the Global Account Manager (GAM), based in our Head Office in Singapore, for global key accounts.
- Serve as a key source of market intelligence by analysing competitor activities across all segments.
- Propose and execute competitive fare strategies to enhance revenue and boost market share.
- Engage with locally loyal customers to explore sales opportunities.
- Prepare annual account plans in collaboration with SPU (Sales Planning Unit) and revise periodically when required.
- Maintain updated client profiles and document activities, engagements, and performance reports in the Sales Management Tool; analyse trends and results to refine future strategies.
- Identify and convert leads into managed accounts while maintaining a pipeline of prospective corporate clients.
- Monitor local events, disruptions, and competitor strategies to identify new business opportunities and share actionable insights with the appropriate teams.
- Proactively engage with prospective clients through calls, emails, and referrals from Travel Management Companies and Agency Sales.
- Attend commercial, industry, and community events to identify client needs and position the company as a service provider of choice.
- Represent the company professionally at industry events, trade fairs, familiarization trips, and other engagements.
- Perform regular and ad hoc sales tasks as assigned by the Corporate Sales Manager or Station Head.
Key Qualifications:
- Graduate degree from a recognised university.
- Minimum 5 years of professional sales and marketing experience. Corporate sales experience in an airline or within the travel industry is preferred.
- Strong IT skills, with in-depth knowledge of Office 365 tools and sales systems.
- Excellent communication skills, with a professional and personable demeanour.
- Strategic thinking and commercial acumen to identify opportunities and negotiate valuable partnerships.
- Proven ability to establish, nurture, and leverage professional relationships.
- Ability to deliver results and represent a global world-class brand.
Why Join Us?
This role offers the opportunity to work in a strategic capacity within a dynamic corporate sales team of a leading international airline. As the corporate accounts span across India, the position provides unparalleled exposure, career growth, and the chance to make a tangible impact on our business success.
If you require additional information or wish to apply for the position, kindly email your CV to Careers_India@singaporeair.com.sg.
We thank all candidates for their interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.
Singapore Airlines - Customer Services Agent
Delhi
Are you passionate about career in aviation? And delivering exceptional customer experiences for ensuring smooth airport operations?
Singapore Airlines in India are looking for enthusiastic and customer-focused individuals to join the team as Customer Services Agent at Delhi Airport.
What you’ll do:
- Assist with check-in, departures, arrivals, baggage services, and ramp handling to ensure seamless travel experiences.
- Work closely with our service partners to maintain flight punctuality and uphold our high standards of customer service.
- Ensure compliance with safety and security protocols to provide a safe environment for passengers and staff.
- Handle administrative tasks related to flight operations, baggage management, and vendor coordination.
- Contribute to projects and initiatives that enhance our airport services.
What we’re looking for:
- A graduate degree from a recognized university.
- A team player with excellent communication skills and a proactive approach.
- Previous experience in airport operations is an advantage.
- Strong customer service skills with a passion for assisting passengers.
- Ability to work in a dynamic, fast-paced environment and handle multiple tasks efficiently.
- Proficiency in IT systems and Microsoft Office applications.
- Flexibility to work in shifts, including weekends and holidays.
Why Join Us?
- Be part of a globally recognized airline known for its excellence in customer service.
- Work in an exciting airport environment with ample learning opportunities.
- To be part of a dynamic and inclusive work environment.
If you require additional information or wish to apply for the position, kindly email your CV to Careers_India@singaporeair.com.sg.
We thank all candidates for their interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.