Help and FAQs
Covid-19 related support
Learn more about our latest support measures regarding Covid-19:
Complimentary Rebooking PolicySupport for KrisFlyer members (including miles and membership tier extension)Support for PPS Club members (including membership tier extension)Travel to SingaporeFlights cancelled by Singapore Airlines
For all other travel information regarding Covid-19, visit the Travel Information Centre.
We will be introducing the following changes to the PPS Club programme:
- New PPS Club benefits and PPS Rewards will be implemented with effect from 1 June 2017
- Changes to Solitaire PPS Club membership structure will be implemented with effect from 1 June 2018, one year from the time of announcement.
Please click here for more information.
These changes are part of our ongoing efforts to enhance the PPS Club programme, aimed at delivering even more benefits and rewards to our most valued members. They are being introduced after review of the PPS Club programme and taking onboard feedback from our valued PPS Club members.
PPS Club members will enjoy even more benefits and rewards for their travel.
PPS Rewards are applicable to all PPS Club members, whose current annual spend (current PPS Value) meets the eligibility criteria. Please click here for information on the PPS Rewards and spend thresholds.
PPS Rewards are an exclusive benefit for PPS Club members. This does not apply to Solitaire PPS Club supplementary card holders.
PPS Rewards are an exclusive benefit for PPS Club members. This is not available for KrisFlyer Basic and KrisFlyer Elite members.
Reserve Value does not count towards your eligibility for PPS Rewards. PPS Rewards are awarded based on fresh spend (current PPS Value) in your current PPS Club membership year.
To track your PPS Rewards, please check the “PPS Rewards” tab under your Account Summary when you log in to your KrisFlyer account.
PPS Rewards may be used via the following channels:
- Self-service online at singaporeair.com.
- PPS Club members may log-in to their KrisFlyer account on singaporeair.com for more information on how to apply their PPS Rewards to a flight booking. Simply select the “PPS Rewards” tab in your Account Summary on singaporeair.com.
- Terms and conditions governing the use of PPS Rewards are available here.
- KrisFlyer Membership Services
The 50,000 KrisFlyer Miles Redemption Discount, Standby Upgrade and Advance Upgrade Rewards may be used for bookings your redemption nominees as well as your Solitaire PPS Club supplementary card holder, if he/she is a redemption nominee.
The Double Miles Accrual Reward, however, may only be used for bookings for the principal PPS Club member.
PPS Rewards are valid for 1 year from the issuance date. Please use your PPS Reward by applying it to an eligible booking before the expiry date. We regret that we will not be able to extend the validity of the rewards.
PPS Rewards may be applied to a flight date beyond its validity, as long as the application of the PPS Reward was done before its expiry. Please refer to the terms and conditions governing the use of PPS Rewards here.
PPS Club members may log in to their KrisFlyer account on singaporeair.com to check the validity of their PPS Rewards. Simply select the “PPS Rewards” tab in your Account Summary after logging in. PPS Club members may also click here for more information.
PPS Rewards are strictly non-transferable. However, you may use the 50,000 KrisFlyer Miles Redemption Discount, Standby Upgrade and Advance Upgrade Rewards for bookings for your redemption nominees as well as your Solitaire PPS Club supplementary card holder, if he/she is a redemption nominee.
Terms and conditions governing the use of PPS Rewards are available here.