Singapore Airlines

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Travel Insurance Customer Service & Claims

For non-insurance related issues, please contact Singapore Airlines.


Here are the contact details that you need to know for your travel insurance policy:

Emergency Medical Assistance

Please call our 24-hour Emergency Assistance Number  +62 21 21889023 / +60 3 26855758 if you need medical assistance while traveling. This service is provided by Travel Guard’s very own emergency assistance center.


Dedicated Customer Service

For insurance-related enquiries, changes to your policy or questions about your claims, please e-mail us at singaporeair_id@AIG.com or call our Customer Service Hotline at 0800 124 8888 from Monday-Friday 8.30AM-5PM.


For a list of frequently asked questions, please visit our extensive FAQ Page


How to file an insurance claim

Detailed procedures for filing a claim are included in our Notice of Claims Forms.


For COVID-19 related claims, please prepare the following documents:


Medical Expenses & Emergency Medical Evacuation & Repatriation

  • Claim Form signed by policyholder
  • Original hospital / medical bill(s) / receipt(s) / medical report stating diagnosis and the date of the injury/sickness commenced certified by a qualified medical practitioner
  • Letter of referral from general practitioner for the medical treatment conducted by specialists, physiotherapists, etc.
  • Laboratory and diagnostic test result
  • Other documents as per claim procedure in Policy Wording

Reimbursement of Travel Cancellation / Travel Curtailment

  • Claim Form signed by policyholder
  • Copy of original itinerary
  • Documentation confirming trip cancellation
  • Documentation confirming non-refundable/refunded amount
  • Original receipt(s) showing any pre-paid costs or deposits made OR additional travel and/or accommodation expenses incurred after the commencement of the insured journey
  • Medical certificate indicating diagnosis and reason that the insured is unfit for travel, if applicable
  • Death certificate, if applicable
  • Proof of relationship to the insured, if applicable
  • Other documents as per claim procedure in Policy Wording

Reimbursement of Travel Postponement

  • Claim Form signed by policyholder
  • Original documentation / receipts indicating the additional travel and/or accommodation expenses incurred after the commencement of the insured journey
  • Documentation from common carrier or travel agent indicating the reason for travel re-arrangement
  • Documentation confirming non-refundable/refunded amount
  • Other documents as per claim procedure in Policy Wording

Please e-mail us at singaporeair_id@AIG.com or call our Customer Service Hotline at 0800 124 8888 from Monday-Friday 8.30AM-5PM for any claims-related enquiries. 


Travel insurance

Travel insurance

This travel insurance is underwritten by PT AIG Insurance Indonesia, an insurance company registered and supervised by The Financial Services Authority (OJK). Copyright © 2020. All rights reserved.