Singapore Airlines

Contact us

Travel Insurance Customer Service & Claims

Here are the contact details that you need to know for your travel insurance policy:

Emergency Medical Assistance

Please call our 24-hour Emergency Assistance Number +662 649-1346 if you need medical assistance while traveling. This service is provided by Travel Guard’s very own emergency assistance center.

Dedicated Customer Service

For insurance-related enquiries, changes to your policy or questions about your claims, please e-mail us at or call our Customer Service Hotline at +662 649-1999 from Monday-Friday 8.30AM-5PM.

For a list of frequently asked questions, please visit our extensive FAQ Page

How to File an insurance Claim

Detailed procedures for filing a claim are included in our Notice of Claims Forms.

Please e-mail us at or call our Customer Service Hotline at +66 2649-1999 from Monday-Friday 8.30AM-5PM for any claims-related enquiries. 

Travel insurance

Travel insurance

*The travel insurance is underwritten by AIG Insurance (Thailand) Public Company Limited and distributed by Universal Insurance Broker Co., Ltd (License No. ว00007/2554)