Singapore Airlines

Frequently asked questions

Frequently asked questions

Your travel insurance basics

 
What is Singapore Airlines International Travel Insurance by AIG?

Travel Insurance by AIG is a travel insurance product designed for Singapore Airlines passengers. It protects you from unexpected events during your trip which includes medical expenses, personal accident, travel inconvenience, life-style and value-add benefits.


This product is underwritten by AIG Australia Insurance Limited, ABN 93 004 727 753, AFSL 381686.

Who can purchase Singapore Airlines International Travel Insurance by AIG?

To be eligible for cover under the Singapore Airlines International Travel Insurance products, you must be:

  • either an Australian citizen or Australian permanent resident, and
  • aged under 70 years at the date of departure for your trip; and
  • hold a ticket to return you to Australia, and that return must be within 180 days of the date of departure for your trip

If you are aged 70 years and above, please click here to view our alternative AIG travel insurance products.

How can I apply for Singapore Airlines International Travel Insurance by AIG?

Singapore Airlines International Travel Insurance by AIG is only available on singaporeair.com for flights departing from Australia. There are two ways to arrange travel insurance online:

  • Include Travel Insurance while booking your flight on singaporeair.com
  • For Mature Travellers, Travel Insurance may be purchased separately through a dedicated link at the flight booking confirmation page.
I am only travelling one-way on Singapore Airlines, will I be able to purchase travel insurance?

No. Unfortunately, Singapore Airlines International Travel Insurances is only available when you purchase a return ticket with Singapore Airlines in one itinerary transaction that allows you to return to Australia.

Your travel insurance benefits

 
When does my Singapore Airlines International travel insurance coverage begin and end?

For all plans, cancellation coverage begins on the date your certificate is issued. Cover for all other sections begins when you leave your home or place of departure to start your trip and ends when you return home or until the end of the period of insurance shown as the return date on the policy certificate, whichever is sooner.

What benefits are available under this travel insurance plan?

We offer comprehensive Travel Insurance coverage with outstanding benefits and features. Please click here to go through our summary of benefits.

Am I covered for business trip?

There is a policy exclusion for claims arising from any business commitment, financial or contractual obligation, including those of any travelling companion or relative, except for Your being retrenched from Your usual full time employment in Australia.


You may still be covered for other events that give rise to a claim.

Can I add travel insurance to my booking if I have a pre-existing medical condition?

You can still add travel insurance to your itinerary if you have a pre-existing condition however it is important to note that your pre-existing condition(s) are not covered and you are not able to apply to have your condition(s) covered.


If you wish to have cover for your pre-existing medical conditions you can apply for cover under an alternative range of AIG comprehensive travel insurance products, which are available by clicking here.

After purchasing your policy

 
Where can I get the full Policy Wordings of my travel insurance policy?

Your Policy Wordings are available on this website. Click here to view or download your Policy Wordings in PDF format. The policy wording can also be downloaded from the link located within the confirmation email you received from AIG.

What should I do if I did not receive the Singapore Airlines International Travel Insurance Certificate?

If you did not receive your Insurance Certificate, you should notify AIG with your policy number (if available), full name, flight booking number, travel dates, date of purchase, and e-mail address by emailing traveladmin@aig.com, or calling 1800 009 925 (8am - 6pm EST).

I have updated my Singapore Airlines flight booking. How can I change the details of my travel insurance policy?

Please do not forget to contact us to make the corresponding changes to your travel insurance policy. You can send us an email at traveladmin@aig.com or call our dedicated customer service hotline at 1800 009 925.

Can I cancel my travel insurance policy and receive a refund?

You may return the Policy to us within 14 days of purchasing, provided that no claim has arisen and your travel has not commenced. AIG will cancel the policy and give you a full refund of premium.


After 14 days we will not refund any part of the premium.


You can send us an email at traveladmin@aig.com or call our dedicated customer service hotline at 1800 009 925.

Let us take care of you

 
What should I do if I get sick or encounter an accident abroad?

Please call our 24-hour emergency assistance number +60 (3) 2772 5594 if you need medical assistance while travelling. When overseas, call collect through the local operator and we will take care of your phone charges (for medical and emergency assistance only). This service is provided by AIG's very own emergency assistance centre.


If you require hospital treatment, please ensure that you keep original copies of your receipts when you return to Australia to ensure a smoother refund process


Travel insurance

Travel insurance

This insurance is underwritten by AIG Australia Limited, ABN 93 004 727 753 AFSL 381686.