Singapore Airlines

Travel with ease of mind

Travel with ease of mind

Singapore Airlines values your entire travel experience. In partnership with AIG*, travel Insurance can be easily added to your itinerary on singaporeair.com.


Whether you are on a business trip or a well deserved family vacation, a second is all it takes for your trip to take an unexpected turn for the worse. If things go wrong while you are travelling - from lost laptops to hospital confinement - travel insurance will take care of you.


Travel Insurance on singaporeair.com is exclusively designed for Singapore Airlines passengers.


Key features include:

  • One-click online purchase when you make your online flight booking, or through Manage Booking
  • Affordable premiums with reliable coverage
  • Underwritten by one of the world's largest travel insurance service provider
  • Immediate confirmation of insurance purchase via e-mail

Travel insurance on singaporeair.com

Arranging travel insurance is simple and easy:

  • You can add travel insurance to your itinerary originating from Hong Kong while you are making your flight booking on singaporeair.com; or
  • Add travel insurance by to your itinerary via Manage Booking  on singaporeair.com.

If you have any questions, please feel free to contact AIG at (+852) 3666 7022 or visit our FAQ Page.

 

*This travel insurance product is underwritten by AIG Insurance Hong Kong Limited (AIGHK). AIGHK is a licensed insurer authorized to carry on general insurance business in Hong Kong. Singapore Airlines Limited is a travel insurance agent appointed by AIGHK.


Exclusive rates

Travel Guard's comprehensive benefits are available to Singapore Airlines passengers through exclusive rates, especially if you are travelling with an infant and arrange travel insurance through singaporeair.com, your infant will be covered for free!

Summary of benefits

If you are purchasing a new policy, we have amended the AIG travel insurance policy to cover certain situations pertaining to COVID-19, depending on whether you are purchasing a return trip or a one-way trip. Full terms, conditions and exclusions can be found in the Terms and Conditions.

BenefitCovered Conditions
Medical Expenses & Emergency Medical Evacuation & Repatriation of Remains Medical Expenses & Emergency Medical Evacuation & Repatriation of Remains if you contract COVID-19 while traveling internationally (up to HK $1,937,000).
Journey Cancellation Journey Cancellation up to 90 days before departure for non-refundable travel and or accommodation expenses if you or your immediate family member contracts COVID-19 before your scheduled trip departure date.
Journey Curtailment Journey Curtailment for non-refundable trip costs and additional travel expenses to return to Hong Kong if you or your immediate family member contract COVID-19 while traveling internationally.
Out-of-country COVID-19 Diagnosis Quarantine Allowance Up to HK $1,100/day/person for up to 14 consecutive days if while on a journey, you test positive for COVID-19, and as a result are unexpectedly placed into mandatory Quarantine outside Hong Kong. 

For one-way trips, the ONLY benefit available is Journey Cancellation and Journey Postponement.

How to file an insurance claim

Detailed procedures for filing a claim are included in our Notice of Claims Form.

For COVID-19 related claims, please prepare the following documents:

Medical Expenses & Emergency Medical Evacuation & Repatriation of Remains / Out-of-country COVID-19 Diagnosis Quarantine Allowance

  • Original hospital / medical bill(s) / receipt(s) / medical report stating diagnosis and the date of the injury/sickness commenced certified by a qualified medical practitioner
  • Letter of referral from general practitioner for the medical treatment conducted by specialists, physiotherapists, etc.

Reimbursement of Journey Cancellation / Journey Curtailment

  • Copy of original itinerary
  • Documentation confirming trip cancellation
  • Documentation confirming non-refundable/refunded amount
  • Original receipt(s) showing any pre-paid costs or deposits made OR additional travel and/or accommodation expenses incurred after the commencement of the insured journey
  • Medical certificate indicating diagnosis and reason that the insured is unfit for travel, if applicable.
  • Death certificate, if applicable
  • Proof of relationship to the insured, if applicable

Reimbursement of Journey Postponement

  • Original documentation / receipts indicating the additional travel and/or accommodation expenses incurred after the commencement of the insured journey
  • Documentation from common carrier or travel agent indicating the reason for travel re-arrangement.
  • Documentation confirming non-refundable/refunded amount

We offer these outstanding benefits and features:

Benefits described below are subject to the full terms, conditions and exclusions of this travel insurance policy.



BenefitDescription
24/7 Emergency Assistance Round-the-clock assistance for medical emergencies provided by AIG.
Emergency Medical Expense & Assistance Benefits We cover your medical bills (up to HK$800,000 for travel within Asia and up to HK$3,800,000 for travel outside of Asia) if you get sick or encounter an accident while traveling abroad.
  • Overseas hospital income
    This benefit provides daily cash payments if you are confined in a hospital overseas.
  • Evacuation and repatriation
    This helps you get back home to your loved ones if something happens to you on your trip.
  • Compassionate visit and child Guard
    These benefits help to have a loved one visit you or bring your child back home if you’re confined in a hospital overseas.
  • Follow-up Treatment in Hong Kong
    This takes care of your follow-up medical treatment upon your return to Hong Kong.
Personal Accident Benefit This benefit will provide a lump sum cash payment if you suffer a fatal accident or a permanent disability due to an accident during your trip.
Travel Inconvenience Benefits We offer a wide range of travel inconvenience benefits, including:
  • Journey Cancellation&Postponement
    Covers the non-refundable cost of your trip or additional administrative charges to postpone your trip if you have to cancel your trip due to insurable reasons such as death or serious injury of your family member.
  • Journey Curtailment
    Covers the unused portion of your trip and additional travel fare and accommodation if you have to cut short your trip.
  • Journey Re-arrangement
    Covers additional travel fare and accommodation for continuation of the traveling when your trip is interrupted by increment weather or natural disaster, etc.
  • Personal baggage
    Covers the loss of, or damage to, your baggage while you are travelling overseas.
  • Travel delay
    Compensates you financially for the time you spend on waiting for a re-scheduled Singapore Airlines flight.
  • Baggage delay
    Reimburses the expenses for the purchase of your necessities when your luggage is delayed by Singapore Airlines.
  • Travel documents
    Covers the replacement cost of the lost document and additional travel expenses required for its replacement.
  • Personal liability abroad
    Covers you against liability to third parties, or damage to their property, due to your negligence.
Lifestyle & Value-Add Benefits Our comprehensive policy also includes these additional benefits and services:
  • Golf advantage
    Covers damage or loss of golfing equipment and also covers your entertainment expense if you sink a hole-in-one.
  • Emergency telephone charges
    Reimburses your telephone charges if you have to call our 24/7 emergency assistance Hotline.
  • Automatic extension of policy period
    Extends your policy for free if you need to stay longer overseas due to hospitalization.
  • Home guard
    Protects the contents of your home due to fire if it was left vacant for the full duration of your trip.
  • Rental vehicle excess
    Pays for the insurance excess of your rental car if you are involved in an accident.

Policy Wording and Benefit Table

The full terms and conditions of the Travel Guard Travel Insurance policy for Singapore Airlines can be viewed or downloaded by clicking here.


BenefitMaximum Benefits:InternationalMaximum Benefits:Asia
1.Emergency Medical Expenses and Assistance    
a.Medical Expenses $3,800,000 $800,000
Sub-limit of Follow Up Medical Expenses in Hong Kong $40,000 $20,000
b. Emergency Medical Evacuation Actual Cost Actual Cost
c. Repatriation of Remains $80,000 $80,000
d. Overseas Hospital Cash $8,000 $8,000
Sub-limit per day: $800 $800
e. Hospital Visitation and Compassionate Visit $20,000 $12,000
f. Emergency Telephone Charges $400 $400
g. Child Guard $30,000 N/A
2. Personal Accident $600,000 $400,000
(For Insured Person under 17, maximum benefit: HK$250,000)    
3. Journey Cancellation and Interruption    
a. Journey Cancellation and Journey Postponement $40,000 $20,000
b. Journey Curtailment and Interruption $40,000 $20,000
4. Personal Effects    
a. Baggage & Personal Effects $20,000 $12,000
Sub-limit for any one article/ pair/ set of articles $2,000 $2,000
b. Personal Money $3,000 $2,000
c. Travel Documents $20,000 $10,000
5. Delay Coverage    
a. Travel Delay $4,000 $3,200
b. Baggage Delay $3,000 $3,000
6. Personal Liability $4,000,000 $4,000,000
7. Golf Advantage    
a. Damage or Loss of Golfing Equipment $3,000 $3,000
b. Hole-in-One $1,000 $1,000
8. Home Guard $20,000 $12,000
9. Rental Vehicle Excess $2,000 $1,200

 

A plan (International or Asia) is automatically offered based on your furthest destination. These regions are defined as:

  • ASIA is defined as travel to Brunei Darussalam, Cambodia, China, India, Indonesia, Japan, North Korea, South Korea, Lao People's Democratic Republic, Macau, Malaysia, Myanmar, Philippines, Singapore, Taiwan, Thailand, Vietnam
  • INTERNATIONAL is defined as travel to the rest of the world.

Please note that AIG does not cover travel to: Cuba, Iran, Syria, Sudan, North Korea or the Crimea region.

 

Main General Exclusions (applicable to all sections of coverage)


The main general exclusions applicable to all sections of coverage include:

  • War, civil war, invasion, insurrection, revolution, use of military power or usurpation of government or military power
  • Riding or driving in any kind of motor racing, competition, and Insured Person’s participation in any professional sports to earn remuneration
  • Suicide, self-inflicted injury, self-exposure to needless peril
  • Childbirth and pregnancy; mental, nervous or sleeping disorders, insanity; alcoholism or drug addiction
  • Any Pre-Existing Condition
  • Any loss arising from Terrorist Act - except for Section 1 (Emergency Medical Expenses and Assistance) and Section 2 (Personal Accident)
  • Excluded Countries: Cuba, Iran, Syria, Sudan, North Korea or the Crimea region
  • Any Terrorist or member of a terrorist organization, narcotics trafficker, or purveyor of nuclear, chemical or biological weapons

The above information is intended as a general summary of coverage. Please note coverage is subject to full terms and conditions and exclusions stated in the policy (not only those referenced above). Please read the policy for exact terms and conditions and details of the exclusions before making your purchase.


Travel insurance

Travel insurance

*This travel insurance product is underwritten by AIG Insurance Hong Kong Limited (AIGHK). AIGHK is a licensed insurer authorized to carry on general insurance business in Hong Kong. Singapore Airlines Limited is a travel insurance agent appointed by AIGHK. Copyright © 2019. All rights reserved.