Here are the contact details that you need to know for your travel insurance policy:
Emergency Medical Assistance
Please call our 24-hour Emergency Assistance Number +62 21 5713410 / +62 21 21889023 / +60327725742 if you need medical assistance while traveling. This service is provided by Travel Guard’s very own emergency assistance center.
Dedicated Customer Service
For insurance-related enquiries, changes to your policy or questions about your claims, please e-mail us at singaporeair_id@AIG.com or call our Customer Service Hotline at 0800 124 8888 from Monday-Friday 8.30AM-5PM.
For a list of frequently asked questions, please visit our extensive FAQ Page.
How to File a Claim
Detailed procedures for filing a claim are included in our Notice of Claims Forms.
Please e-mail us at singaporeair_id@AIG.com or call our Customer Service Hotline at 0800 124 8888 from Monday-Friday 8.30AM-5PM for any claims-related enquiries.
*This travel insurance product is underwritten by PT AIG Insurance Indonesia.