KrisFlyer Login: Email and Password Change
We will enhance the security of our members’ accounts and improve the login experience by introducing the following two changes from 24 September 2019:
- You will have the flexibility to log in to your KrisFlyer membership account using the email address registered with your account. Alternatively, you may continue to log in to your account with your 10-digit KrisFlyer membership number.
- The current 6-digit Personal Identification Number (PIN) used for KrisFlyer member login will be replaced with a password login. The password must contain 8 to 16 alphanumeric characters and include a combination of:
- Numbers (0-9) and
- Uppercase and lowercase letters (A-Z and a-z)
You will be prompted to update your current PIN to a password when you log in to any of the following websites or mobile app:
- singaporeair.com
- SingaporeAir mobile app
- Kris+ mobile app
- KrisShop.com
- KrisFlyervRooms.com
- FlyScoot.com (KrisFlyer Login)
From 24 September 2019, KrisFlyer members without a PIN can click here to create a password.
Frequently Asked Questions
Log in Using Password
From 13 August 2020, you will be required to update your PIN to a password when you log in to your KrisFlyer account. Please refer to the screens below for reference.
- Log in to your KrisFlyer account using your email address/10-digit KrisFlyer membership number and numeric PIN.
b. You will be prompted to create a password to access your account
c. A two-factor authentication (2FA) process will be triggered as part of the password change process.
Enter the one-time password (OTP) sent to your mobile number or email address registered with your KrisFlyer account.
d .Create your password. The password must contain 8 to 16 alphanumeric characters and include a combination of:
- Numbers (0-9), and
- Uppercase and lowercase letters (A-Z and a-z)
e. Your password has been successfully created.
Alternatively, you may use the “Reset Password” link here to change your numeric PIN to a password now.
Two-factor authentication (2FA) process will be triggered as part of the password change process. If your mobile number or email address registered with your KrisFlyer account is not up-to-date, please contact KrisFlyer Membership Services to update your contact information now.
- Log in by clicking on the Avatar or “Log In or Register” button on the top right-hand corner of the mobile app.
b. Enter your existing KrisFlyer number/ Email address and numeric PIN
c. Tap “PROCEED” to change your numeric PIN to a complex password.
d. Two-factor authentication (2FA) process will be triggered as part of the password change process. If
your mobile number or email address registered with your KrisFlyer account is not up-to-date, please
contact KrisFlyer Membership Services to update your contact information.
e. Enter a new password that meets the complex password requirements.
f. Your numeric PIN will be successfully changed to a complex password and you will be logged in on the
app
You will be required to create a complex password after logging in using your numeric PIN. After you have created a complex password, your PIN can no longer be used for login.
The numeric PIN will be renamed as “Phone PIN”, which can be used for verification purposes when you call KrisFlyer Membership Services.
The password is supported on all online channels where a member would log in using his/her KrisFlyer Membership Number/registered Email address, namely:
- singaporeair.com
- SingaporeAir mobile app
- Kris+ mobile app
- KrisShop.com
- KrisFlyervRooms.com
- FlyScoot.com (KrisFlyer Login)
KrisFlyer Login Using Email Address
From 24 September 2019, simply key in the email address registered with your KrisFlyer account in the “KrisFlyer number / Email address” field, together with your password to log in to your KrisFlyer account.
To check or update your email address registered with your KrisFlyer account, log in to your KrisFlyer account, go to Profile -> Personal details to view/edit your contact details.
Members simply need to key in their email address as the user ID in the KrisFlyer login widget, no prior indication on login preference is necessary. However, you will need to ensure that the email address registered with your KrisFlyer account is up-to-date, and is not shared with another KrisFlyer account.
To log in using your email address, KrisFlyer accounts that share a common email address will be required to update the email addresses such that each account has its own unique email address. Alternatively, you may continue to use your 10-digit KrisFlyer membership number to log in.
Yes, you can still continue to use your 10-digit KrisFlyer membership number to log in to your KrisFlyer account.
KrisFlyer Login Password
Singapore Airlines is committed to providing our customers with a high level of online security when they visit and transact on singaporeair.com. The change from a numeric PIN to a password has been introduced as part of our ongoing efforts to enhance online security for the benefit of our members.
The change to password for KrisFlyer login will take effect from 24 September 2019, 0000hrs (GMT+8). Members who log in using their numeric PIN on or after this date will be prompted to create a password.
From 13 August 2020, KrisFlyer members will be required to log in using a complex password.
The password must contain 8 to 16 alphanumeric characters and include a combination of:
- Numbers (0-9) and
- Uppercase and lowercase letters (A-Z and a-z)
As we will send you a two-factor authentication (2FA) SMS/email to your registered mobile number or email address as part of the password change process, please ensure that your mobile number and email address in your KrisFlyer account is up-to-date.
- Log in to your KrisFlyer account
- Go to “Profile” > "Personal Details"
- Update your mobile number and email address
To update your mobile number and email address, please contact KrisFlyer Membership Services.
Managing Password / Phone PIN
- Go to singaporeair.com or the SingaporeAir mobile app and click on “Log in”
- Click on “Reset Password”
- Enter the email address registered to your KrisFlyer account under “Reset your password”
- A link to reset your password will be sent to you
Please note that two-factor authentication (2FA) process will be triggered as part of the password change process. If your mobile number or email address registered with your KrisFlyer account is not up-to-date, please contact KrisFlyer Membership Services to update your contact information now.
- Log in to your KrisFlyer account
- Go to “Profile” > “Security”
- Enter your current password and new password to update
- Go to singaporeair.com or the SingaporeAir mobile app and click on “Log in”
- Click on “Reset Password”
- Enter the email address registered to your KrisFlyer account under “Reset your password”
- A link to reset your password will be sent to you
Please note that two-factor authentication (2FA) process will be triggered as part of the password change process. If your mobile number or email address registered with your KrisFlyer account is not up-to-date, please contact KrisFlyer Membership Services to update your contact information now.
The details you have provided do not match our records. Please try again or reset your password. If this does not work, contact Singapore Airlines for assistance.
To reset your password on the SingaporeAir mobile app, tap on “Reset Password” and a link to reset your password will be sent to the email address registered in your KrisFlyer account. On the Kris+ mobile app, singaporeair.com and all other websites, click on “Need help logging in?” to reset your password.
- Log in to your KrisFlyer account
- Go to “Profile” > “Security”
- Create/Update your phone PIN
Thereafter, your updated phone PIN will be used for verification purposes when you call KrisFlyer Membership Services.