Visas and immigration requirements

Each passenger must hold a valid passport (and visa(s), if required) to be allowed entry into each destination on the flight itinerary. We cannot be held responsible if a passenger is denied entry and/or deported by any local authority.

To find out the regulations applicable to your journey, use the visa and immigration information application here for the most up-to-date information.

If you require a visa*, or are eligible for an electronic visa, enjoy preferential rates when you apply through our partner, VisaCentral.

Apply for a visa

* The application service by VisaCentral is available for selected countries.

Verification requirements

Identity screening is required upon arrival at these countries:

Canada

USA

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Verification requirements for the USA

The Secure Flight Program was developed by the United States (U.S.) Transportation Security Administration (TSA) with the purpose of enhancing the security of domestic and international commercial air travel.

If you’re travelling to, from or within the USA, the Secure Flight mandate requires you to provide the following information to the airline at least 72 hours before your flight:

Full name (as in your government-issued photo identification, such as a passport)
Date of birth
Gender
Redress Number or Known Traveller Number, where applicable

United States (US) Advanced Passenger Information System (APIS) Final Rule

If you’re travelling to or from the USA, the US APIS Final Rule requires you to provide the following information to the airline before you arrive in or depart from the USA:

Full name (as in your passport)
Date of birth
Gender
Passport and alien registration number, where applicable
Passport country of issue
Passport expiry date
Nationality
Country of residence
Address in the USA (for non-US citizens who will be staying in the US for 8 hours or more)

You can provide these details online when you make a booking, or at the airport when you check in by printing and completing this form.

More information on US Customs and Border Protection

The US APIS Final Rule mandates that inbound commercial air and sea carriers electronically submit passenger data prior to arrival in the US, as well as prior to departure from the US. The rule is the first consolidation of regulations from the former Immigration and Naturalization Service and Customs Service, now part of US Bureau of Customs and Border Protection (CBP). The publication of this regulation expands the mandate to include inbound and outbound APIS data from commercial air and sea carriers.

APIS data continues to serve as an enforcement tool to identify suspect or high-risk passengers, while facilitating the travel of law-abiding passengers - a majority of the passengers - through the entry and clearance process.

Regulations for disinsection

Some countries require the passenger cabins of all aircraft to be treated with insecticides prior to arrival.

From 1 October 2019, all visitors to New Zealand must possess either a valid Visa (for passport holders from non-visa waiver countries) or a NZeTA (for passport holders from visa waiver countries and Australian Permanent Residents).

Approval for the NZeTA may take up to 72 hours.

Find out more

Currently, visitors to Thailand from 19 countries must obtain a visa on arrival.

Find out more

Visitors who are nationals of countries with visa waiver arrangements (specifically South Korea, Japan, Russia, Denmark, Sweden, Finland, Norway, UK (does not apply for British National Overseas), Italy, Germany, Spain, Belarus and France), are required to apply for a visa if they are returning to Vietnam within 30 days from their last visa-free visit.

Find out more

Short-term students (studying up to 6 months) from Australia, New Zealand, Canada, Japan, the USA, Singapore and South Korea need to see a Border Force officer at passport control to get a short-term student stamp in their passport.

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Currently, 36 countries are participating in the Visa Waiver Program.

Find out more

Visas and immigration requirements

Verification requirements

Regulations for disinsection

Travelling to New Zealand

Travelling to Thailand

Travelling to Vietnam

Travelling to the UK

Travelling to the US

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