Singapore Airlines
Safe and seamless travel with #SIAcares
Easier, safer, and smoother journeys ahead
As you might expect, the travel experience has changed. From check-in to arrival, you can count on safety precautions such as enhanced cleaning and rigorous disinfecting, as well as meaningful innovations to minimise contact. These #SIAcares initiatives were designed to protect your well-being, bring you greater peace of mind, and give you the confidence to travel without worries. These initiatives and our unwavering commitment to safeguarding the well-being of our customers and crew have been recognised with a ‘Diamond’ rating in an industry health safety audit.
Our Promise of Care
Learn what we are doing to ensure you travel safely at every step of your journey.
A Seamless Travel Experience
Discover the smart features that make your travel experience safer and smoother.
In-Cabin Cleanliness
Find out how we clean and sanitise the aircraft before every flight.
Before you fly with us again, find out more about the changes at every stage of your journey and the steps you should take to travel safer and more seamlessly.
Before your flight
A little preparation goes a long way, especially if you are flying during this time when many destinations have introduced new travel requirements. Additionally, you should also ensure that you have a valid passport and visa before you fly.
Subscribe to travel advisories
You can check the latest travel advisories for your itinerary at any time via Manage Booking. As entry restrictions and requirements may change at short notice, do subscribe to email updates to stay informed.
Manage Booking
Check Covid-19 test requirements
If a pre-departure or post-arrival test for Covid-19 is listed in the travel advisories for your itinerary, make an appointment early. You may also need to ensure that your testing window meets entry requirements.
Find your closest pre-departure Covid-19 test locations
Consider a travel insurance policy
For greater peace of mind, you may wish to purchase travel insurance with Covid-19 coverage, such as Travel insurance by Travel Guard underwritten by AIG. If this travel insurance policy is available for your itinerary, you can add it to your trip via Manage Booking.
Manage Booking
Understanding baggage restrictions
If you are carrying hand sanitisers or alcohol-based disinfectants in your checked baggage, make sure that the weight does not exceed 0.5 litres or 0.5 kg per article and 2.0 litres or 2.0 kg in total. For cabin baggage, the usual 100ml limit for liquids will apply. To ensure a smooth boarding process, you are encouraged to travel as lightly as possible.
View Baggage restrictions
Update your contact details
Always make sure that the contact details associated with your booking are up-to-date. This lets us alert you about schedule changes or delays for your flight promptly. We will also send you an email with useful reminders 7 days before your trip.
Manage Booking
Submit your health declaration online
If a health declaration is listed in the travel advisories for your itinerary, remember to complete it within the necessary time frame. For instance, if you are entering Singapore, you must submit this within three days before your flight.
Submit Singapore (SG) Arrival Card
View your inflight menu online
To minimise contact, we have stopped distributing printed menus on board. You may now view menu ahead of your flight here. This menu will also highlight if regulatory restrictions impact the availability of your meals on board. Alternatively, you may also view your menu on board by connecting to our onboard WiFi and entering the link found in the KrisWorld entertainment system. However, onboard WiFi will not be available on B737-800NG.
View your inflight menu
Download the SingaporeAir mobile app
For a smoother journey, install the SingaporeAir mobile app on your mobile device. With the app, you can download over 150 newspapers and magazines (select More → e-Library) from 48 hours before your flight, get personalised travel information, and measure your cabin baggage to ensure that it meets size requirements (iOS only).
Download SingaporeAir mobile app
Pre-order your duty-free shopping
Due to regulatory requirements, our duty-free trolley service will not be available on board. Pre-order your purchases online to have them delivered to your home or your seat on board selected flights. You may also shop on board via our in-flight entertainment system KrisWorld on selected flights.
KrisShop.com
KrisWorld Shopping
Learn about changes to your airport experience
Do find out if there are new health and safety measures at your departing, transiting, and arriving airport as they may affect your travel.
Singapore Changi Airport | Star Alliance Airports | Perth, Australia | Brisbane, Australia | Melbourne, Australia | Adelaide, Australia | Sydney, Australia | Auckland, New Zealand | Christchurch, New Zealand
Checking in
We encourage all passengers to minimise their time at the airport by turning on auto check-in, checking in online, or checking in with the SingaporeAir mobile app if they are eligible to do so. Even if you are required to check in at the airport counter, be assured that there are many safety precautions in place to make your departure safe and smooth. Please note, Singapore Changi Airport is currently closed to members of the public, and access to Terminal 3 Departure Hall is restricted to Door 4. Passengers are required to present a printed or electronic copy of their air ticket to enter the terminal. The First Class Check-in Reception at Changi Airport Terminal 3 is also currently closed at this time.
Check in online
From 48 hours to 90 minutes before flight departure, you can check in online or via the SingaporeAir mobile app. If you have turned on auto check-in in Manage Booking, you will receive an email confirmation once we have checked you in.
Generate boarding pass and declare checked baggage
If you are eligible for a digital or mobile boarding pass, generate them after checking in. If you wish to check in your baggage yourself (selected airports only), declare the number of bags for later printing of baggage tags at the airport, to minimise contact with the self-service kiosk.
Print baggage tags
If you have declared the number of bags you are checking in online, you can use self-service kiosks at selected airports to print your baggage tags, by simply scanning your digital or mobile boarding pass. Otherwise, you can declare checked baggage via the kiosks to generate. You will be prompted to scan your digital or mobile boarding pass. At Changi Airport, these kiosks are fitted with proximity sensors, so you will only need to hover your finger over the screen to make your selection.
Check in your bags at the automated bag drop
Once you have printed your baggage tags, attach them to your bags and drop them off at the automated bag drop counters. These automated bag drops counters are available at selected airports, including Changi Airport in Singapore.
Undergo a health assessment
You should expect to undergo a basic health assessment at the airport. Depending on the airport, this may include temperature screening or questionnaires about your travel history.
SilverKris lounge
As you might expect, we have introduced safety precautions and stepped up cleaning protocols in our lounges. Additionally, the SilverKris lounge in Singapore has been accredited as a SG Clean establishment, which certifies that we are upholding a high level of sanitation and hygiene standards.
Check if the lounge is open
Even if you are eligible for lounge access, you should check if it is open before planning a visit as there may have been changes due to the Covid-19 outbreak. In Singapore Changi Airport, only the SilverKris lounge in Terminal 3 is open. However, most passengers transiting through Singapore, except those arriving from Brunei, Mainland China and New Zealand will not be allowed access due to regulatory requirements.
SilverKris lounges around the world | Transiting in Singapore
Present your mobile boarding pass
To enter the lounge, simply show us your mobile boarding pass on the SingaporeAir mobile app. You will also be required to check in via SafeEntry. To do this, simply use your mobile to scan a QR code and submit your personal particulars.
Order food with your mobile
For your safety, we are offering à la carte meals instead of the usual self-service buffet service. Connect to SilverKris lounge WiFi, then scan the QR code at your table to view the menu and place your orders. Once your food is ready, you will be notified to pick it up at the collection point.
Enjoy e-Library reads
Freshen up with clean shower facilities
Shower facilities are still open for use at the SilverKris lounge in Singapore Changi Airport. Between each use, we clean the shower thoroughly and replace all amenities.
Expect a boarding reminder
When your flight is ready for boarding, you will be informed via a push notification from the SingaporeAir mobile app.
Download SingaporeAir mobile app
Boarding
At the boarding gate, do remember to practice safe distancing and wait for your boarding group to be called before joining the queue. To help you maintain a safe distance from other passengers, there are floor markers at the boarding gate and aerobridge in Singapore Changi Airport.
Collect your SIA Care Kit
Before boarding the aircraft, collect your complimentary kit containing a face mask, hand sanitiser, and disinfectant surface wipe. Do note that a face mask must be worn throughout the duration of your flight except when eating or drinking.
On board
For the safety of our passengers, our cabin crew will be wearing Personal Protective Equipment (PPE) such as masks, goggles or eye visors throughout the flight, when interacting with passengers. The crew will also be wearing gloves when collecting trays after meals.
Learn about changes to meal arrangement
To ensure the safety of our customers, all meals have been simplified to minimise contact between customers and crew. If you are travelling in Business Class, First Class or Suites, we have introduced a modified tray service in line with government regulations. Customers also have the option to select to skip their meals, or reserve their choice of Inflight Menu or Book the Cook up to 24 hours before their flight departure on selected flights and classes under Manage Booking.
View your inflight menu online
To minimise contact, we have stopped distributing printed menus on board. You may now view menu ahead of your flight here. This menu will also highlight if regulatory restrictions impact the availability of your meals on board. Alternatively, you may also view your menu on board by connecting to our onboard WiFi and entering the link found in the KrisWorld entertainment system. However, onboard WiFi will not be available on B737-800NG.
Connect to WiFi
If you wish to keep in touch with your loved ones during these challenging times of travel, we provide various complimentary and paid-for WiFi plans onboard*. KrisFlyer members must connect their membership number with their booking to obtain their free connectivity offerings.
*Excluding Boeing 737-800 NG
Learn more about inflight connectivity
Use your mobile to control KrisWorld
You can use your mobile as a remote control to browse and play movies, TV shows, or music on your KrisWorld inflight entertainment system, on board all our aircrafts*. Download the SingaporeAir mobile app before your flight and use it to pair your device on board.
*Excluding Boeing 737-800 NG
Watch health and safety videos
If you wish to find out more about the hygiene and safety measures on board your flight, watch the videos available on your KrisWorld inflight entertainment system.
Minimise contact with physical objects
We have temporarily suspended the distribution of high-touch items, including children's amenities, baby kit bags, arrival cards, and inflight menus.
Shop on board via KrisShop on KrisWorld
You can now experience KrisShop on our in-flight entertainment system, KrisWorld, on selected flights. Browse over 4,000 items and have your shopping delivered to your next flight or directly to your doorstep, anywhere in the world.
Find out more
A clean cabin for everyone
Arrival
Before you arrive, you may wish to learn about the precautionary measures at your destination airport. View measures at Singapore Changi Airport or other Star Alliance Airports.
Get tested for Covid-19 (if applicable)
Depending on your itinerary, you may be required to take a Covid-19 test at the airport before entering your destination. For instance, all travellers including Singapore Citizens and permanent residents, are required to take a Covid-19 PCR test upon arrival at Singapore Changi Airport. We strongly recommend that you refer to the travel advisories for your itinerary and familiarise yourself with the test process.
Retrieve your baggage carousel number
To avoid crowds, you can connect to airport WiFi and retrieve your baggage carousel number via the SingaporeAir mobile app. If you are transiting between Star Alliance airlines at London Heathrow Airport, you can also make use of the app’s guided navigation feature to view the fastest path to your next departure gate.
Translate local language instantly
Communicate seamlessly with the Translation Assistant on the SingaporeAir mobile app. With real-time voice translation, it is easy to seek help or feel at home in a foreign land.
More you can do to protect yourself
Here are some additional measures you can take to safeguard your health during your journey. For more information, refer to the WHO website.
View travel advisories and subscribe to receive updates when your preferred destinations start welcoming travellers again.
Enjoy the freedom to change your travel plans without a fee if you make a new booking by 30 September 2021.