Transiting in Singapore
While we are excited to welcome you back on board, we are also mindful of the health and safety concerns that you may have. To offer you a new standard of care and greater peace of mind for all, we have introduced enhanced precautionary measures for transit passengers. Here is what you can expect if you are transiting through Singapore Changi Airport with us. Please see the list of countries passengers may travel from, to connect on Singapore Airlines through Singapore Changi Airport.
Transit passengers from Australia; Brunei; China; New Zealand; and Taiwan, China
Please note that Singapore has unilaterally lifted border restrictions with Australia; Brunei; China; New Zealand; and Taiwan, China. Transit passengers from these countries/regions will be able to move freely within the transit area during their layover at Changi Airport. PPS Club members, Suites, First Class, and Business Class transit passengers will also be able to access our SilverKris Lounge (Business Class) at Terminal 3 while they wait for their connecting flight. All other transit passengers will be escorted to the designated Transit Holding Area.
Where can I find information about the routes and schedules for flights that transfer through Singapore?
For flights that require a transfer through Singapore, can I purchase the tickets via a travel agent or other means, or do I have to book directly with Singapore Airlines?
Customers may purchase their tickets either directly from Singapore Airlines or via travel agents and other sales channels.
Will premium passengers transiting through Singapore be able to access the SilverKris Lounge (Business Class) at Singapore Changi Airport Terminal 3?
Due to regulatory requirements to keep transit and non-transit passengers apart at Singapore Changi Airport, lounge access is only available to non-transit passengers departing from Singapore, and transit passengers from countries/regions which Singapore has unilaterally lifted border restrictions. These countries/regions currently comprise of Australia, Brunei, Mainland China, New Zealand and Taiwan.
Are there safe distancing measures on board?
Passengers are required to practise safe distancing when embarking and disembarking from an aircraft, as well as when queueing for the lavatory. They are also required to wear a mask throughout the flight in line with regulatory requirements.
If my original point of departure is not one of the selected cities approved for transit flights, will I still be able to depart from there and transit through Singapore to my final destination?
Yes, only if your original point of departure is from the countries listed here, and you are connecting to a city approved for transit flights, before transiting through Singapore to your final destination. For example, Vientiane – Kuala Lumpur – Singapore – Melbourne.
In addition, Singapore has unilaterally lifted border restrictions with Australia; Brunei; China; New Zealand; and Taiwan, China. Do note that if your original point of departure is not one of these unilaterally opened (UO) countries/regions, you will not be allowed to transit through these UO countries/regions to connect to a flight to Singapore to reach your final destination. For example, Fiji – Auckland – Singapore – London is not allowed.
Customers can click here to check the list of cities that they will be able to depart from and transit through Singapore to their final destination.
New transfer lanes will be announced once they are ready. Please check our website, or follow us on Twitter or Facebook, for the latest updates.
I am departing from a city approved for transit flights, and transiting through Singapore to another destination where I will be catching a connecting flight on another airline to my final destination (e.g. Sydney – Singapore – Frankfurt on Singapore Airlines, and Frankfurt – Zurich on another carrier). Is that allowed?
Yes. However, customers are reminded to ensure that they meet both the transit requirements as well as the entry requirements to their final destination. In addition, they may be asked to show their onward ticket(s) when checking-in at their original point of departure. Customers who do not meet these requirements or are unable to show their onward ticket(s) when asked will be denied boarding.
What about customers who enter Singapore through the fast lane arrangements between Singapore and Mainland China? Will they be able to depart from Singapore and travel onwards to another destination?
Customers entering Singapore through the fast lane arrangements between Singapore and Mainland China can travel onward to another destination if they meet the entry requirements for that destination.
Since both Tokyo (NRT) and Sydney are part of the list of departure cities approved for transit through Singapore, does that mean I can book a return journey and not just a one-way flight?
Yes. For example, customers may book a return flight for Tokyo (NRT) – Singapore – Sydney as both Tokyo (NRT) and Sydney are among the list of departure cities for transit flights.
Who can I approach on the ground if I need help?
Passengers may approach our ground staff for assistance.