First Class Concierge
Exclusive to Suites and First Class passengers
What you'll enjoy
First Class Reception
Rest at the First Class Check-in Reception at Changi Airport while we help with your check-in and baggage.
Guidance at the airport
Travel stress-free in throughout your journey at the airport, from check-in to the gate.
Fine dining at SilverKris Lounge
Enjoy delectable cuisine with full service dining at the The Private Room or the First Class SilverKris Lounge.
First Class reception at Changi Airport, Singapore
Your journey begins on arrival at Singapore’s Changi Airport. Your concierge welcomes you warmly at kerbside and brings you to the First Class Check-in Reception, as a porter takes care of your baggage. Settle in and refresh with a chilled hand towel while your concierge attends to your check-in.
Opening hours
Terminal 2: 4.30am – 2.00am (next day)
Terminal 3: 5.00am – 2.00am (next day)
Guidance at the airport
From the First Class reception, your concierge will guide you through the airport until you board your flight.
Enjoy Receive assistance through security clearance, or enjoy expedited immigration clearance through dedicated Singapore Airlines lanes, where available
- Access to The Private Room or First Class SilverKris Lounge for fine dining before your flight
- Complimentary buggy transfers to departure gates, subject to availability
- Guidance to your boarding gate at departure time
If you are arriving or transiting in Singapore, your concierge will greets you at the gate and assist with immigration and baggage collection.
Enhanced dining experience
Culinary experience is elevated through full service dining at the First Class SilverKris Lounge at Changi Airport Terminal 2 and 3 or The Private Room at Changi Airport Terminal 3.
Frequently asked questions
Your dedicated concierge can help with wayfinding, coordination, and handovers between key places around Singapore Changi Airport.
Yes, if you are a First Class passenger flying on Singapore Airlines, you will be entitled to the First Class Concierge service. Your concierge will greet you on arrival and escort you to the First Class SilverKris Lounge or The Private Room. They will also assist with any flight-related queries and help you board your next flight. If you have cleared immigration and the cabin class of your onward flight is First Class, you can still continue this service.
The First Class Concierge service will be offered. Where an external Meet and Greet service has already been arranged, you may elect which service to proceed with, so that services are not duplicated.
Yes, your concierge can assist you with rebooking, lounge access, and other arrangements if your flight is disrupted.