Singapore Airlines

Covid-19 Travel Information

↓ Travel Waiver Policy
↓ Changes to Flight Bookings
↓ Flight Schedules
↓ Flight Notifications
↓ Travel Advisories
↓ Safeguarding Customers and Crew
↓ Contact Us

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> Frequently Asked Questions (FAQs)


Travel Waiver Policy

Many of your travel plans have been affected by widespread travel restrictions around the world. We are offering you the flexibility to:

• Retain the value of your ticket and extend its validity
• Rebook at a later date once you have decided on your travel plans
• Waive rebooking fees

The travel waiver is applicable to customers holding tickets issued on or before 15 March 2020 with travel dates up to 31 May 2020. Customers should also note the following:

• New itinerary must be completed by 31 March 2021
• A fare difference may apply for the new itinerary

To convert your booking to an open ticket or if you are ready to submit a rebooking request on your new travel dates, please do so via our online form.

We will continue to review our waiver policy and retain the flexibility to extend the cut-off date of 31 May 2020 as we assess the impact of the Covid-19 outbreak on global air travel.

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Changes to Flight Bookings

(a) For Tickets Purchased Directly Through Singapore Airlines/SilkAir

Customers who fulfil the conditions of our travel waiver policy, or whose flights were cancelled by either Singapore Airlines or SilkAir, are advised to submit all requests for Covid-19 related assistance via our online form.

For customers not covered under our travel waiver policy, please make changes to your itinerary directly via the Manage Booking section on our website.

For urgent assistance on travel requirements within the next 72 hours, please contact your local Singapore Airlines reservations teams directly. For all other customers, please submit your request via our online form.


(b) For Travel Agent Bookings Or Bookings Through Other Airlines

Customers who booked their tickets through travel agents or other airlines are advised to contact them directly for assistance.

If you are a travel agent and require assistance, please contact your local Singapore Airlines sales office.


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Flight Schedules

Details of our latest flight schedules for April 2020 can be found here.

Singapore Airlines and SilkAir will continue to monitor the Covid-19 situation, and adjust our services if necessary.

For flights that have been cancelled, the full value of the unused portion of the tickets will be retained and customers have until 31 March 2021 to complete their new travel itinerary.

Customers need only submit their rebooking requests in the assistance request form when their new plans have been firmed up, and our customer service agents will contact them.

Those who booked their tickets via travel agencies should contact their agents for assistance.



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Flight Notifications

Customers should update their contact details in the Manage Booking section on our website, and subscribe to our notification services. This will allow you to receive updates on your flight status on your mobile devices.


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Travel Advisories

For travel restrictions to Singapore, please refer here.

From 27 March, 0900hrs, all travellers entering Singapore, including Singapore Citizens, Permanent Residents and Long-Term Pass holders, must submit an electronic health declaration via the SG Arrival Card e-Services before proceeding with immigration clearance. All travellers are encouraged to submit their health declaration three days prior to their date of arrival. Please refer here for more information.

For travel restrictions to other destinations, please visit the IATA Travel Centre


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Safeguarding Customers and Crew

The wellbeing of our customers and crew is a priority for Singapore Airlines. We have implemented precautionary measures on board our aircraft and on the ground due to the Covid-19 outbreak.


 

Cabin Environment And Aircraft Cleaning


Our aircraft are equipped with High Efficiency Particulate Air (HEPA) filters, which effectively filter more than 99.99% of airborne microbes and have a similar performance to those used in hospital operating rooms. Cabin air circulation is continuous and the air is refreshed every 2-3 minutes (or 20-30 times hourly). All of this provides a safer and more comfortable environment for passengers.

Every aircraft is thoroughly cleaned prior to departure. Surfaces including windows, tray tables, handsets, and in-flight entertainment screens, as well as common areas such as lavatories and galleys, are wiped with a strong disinfectant. Headsets, headrest covers, pillow covers, bedsheets, and blankets are also changed after every flight sector.

If there is a confirmed Covid-19 case on a flight, the aircraft will undergo a more rigorous deep cleaning procedure that takes five times longer than the regular process. As part of this enhanced process, aircraft cabins are also fogged with a disinfectant.


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Our Cabin Crew And Pilots

Our cabin crew and pilots know that if they are unwell, they should see a doctor immediately and not report for work. Temperature screening is carried out for our cabin crew and pilots before all flights.

To minimise the risks for customers and staff, all cabin crew are required to wear masks on board and are provided with gloves.


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You Can Do Your Part To Ensure Your Personal Wellbeing

Help prevent the spread of Covid-19 through good hygiene.


1) Wash your hands regularly with soap.
2) Avoid touching your mouth, eyes and nose.
3) If you are unwell, consult your doctor immediately and rest at home.
 
For more information on preventive measures, please refer to the WHO website.


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Contact Us

For travel within the next 72 hours, please contact your local Singapore Airlines reservations team.


For other queries, please refer to our FAQs or contact us via our online form.

 

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COVID-19 Assistance Request Form

Customers may use this form to retain the value of their tickets for future travel, make changes to their bookings (with rebooking fees waived), or submit a Covid-19 related query on their flights.