Travel Insurance Customer Service & Claims

Below are some useful contact details for your information:

Dedicated customer service hotline

For insurance related enquiries or changes to your policy, please email contract.awpeurope@allianz.com or call +46853526006 from Monday to Friday between 09:00 and 18:00 (EET).

For a list of frequently asked questions, please visit our FAQ Page.

How to file an insurance claim

To claim, please visit www.allianz-protection.com. This will lead you to our online claim notification service where you can complete an online claim form. Alternatively, please phone +46853526006 and ask for a claim form or write to claims.awpeurope@allianz.com.

For all claims you will be required to supply the following:

Your original trip booking invoice(s) and travel documents showing the dates and times of travel. Original receipts and accounts for all out-of-pocket expenses you have to pay. Original bills or invoices you are asked to pay. Details of any other insurance you may have that may cover the same loss, such as household or private medical insurance.

If you are unsure whether the purpose of your travel would be considered as essential or want to discuss any other aspect of the policy cover, please call us on +46853526006 or email us at claims.awpeurope@allianz.com.

Cancellation or curtailment

If you need to curtail your trip, call +46853526006 immediately to get our prior agreement. Original cancellation invoice(s) detailing all cancellation charges incurred. For claims relating to illness or injury a medical certificate will need to be completed by the treating doctor. A certified copy of the death certificate is required in the event of death.If your claim results from any other circumstances, please provide evidence of these circumstances.

Medical expenses

Always contact our 24-hour emergency medical service +46853526006 when you are hospitalized, and require Repatriation. Medical evidence from the treating doctor to confirm the illness or injury and treatment given including hospital admission and discharge dates, if this applies. If you are advised by a doctor at your resort that you cannot go on your pre-booked excursions because of medical reasons, you should obtain a medical certificate from them confirming this.