Contact us

Contact us

If you are facing any issues or have any queries, please first take a look at our self-help resources available for you below. For urgent help or if you are flying within 72 hours, contact us using the information provided below.

For bookings made with a travel agent or partner airline, please contact them directly to make any changes.

Exclusively for PPS Club members

For your convenience, PPS Club members can send a text message* to +65 9184 8888 with “PPS <space> 10-digit PPS Club membership number” to request for a call back from our staff. You can also request a callback* via the latest version of the SingaporeAir mobile app using a data plan or WiFi.

Once installed, follow these steps:
  1. Launch the SingaporeAir mobile app and log in to your account.
  2. Navigate to 'My Account'
  3. Click on the 'PPS Connect' button.
*Carrier charges may apply. Additional charges may apply when receiving calls from PPS Connect while roaming. Contact your mobile carrier for more information about data plan and roaming charges. Mobile number must be the same number registered in your KrisFlyer profile.

Speak with us

If you still require assistance, please select a location for the address & contact information of any Singapore Airlines office across the globe.

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Auckland

**Reservations & KrisFlyer Services  
Telephone (For Passengers) +64 9 282 0352
Operating Hours

24 hours daily, 7 days a week

 

Please note that a service fee of USD50 applies to all servicing made through Singapore Airlines Reservations customer service representatives. Bookings or changes made through our website will not incur a service fee.

 

*Lost and Found Office  
Email akl.baggage.services@menziesaviation.com
Telephone +64 9 394 8877
Auckland Airport Baggage Services - Menzies

Telephone Operating Hours:

7 days a week 0900 - 1900hrs 

 

Delayed and damaged baggage enquiries only

If you have a File Reference Number for your delayed or damaged baggage, you can check the status through the Baggage Portal or our chatbot Kris. If you do not have a File Reference Number for your delayed baggage, you may create a report here.

Airport Office  
Operating Hours

Temporarily Closed. 

 

For flight booking queries, please use our Reservations contact number. 

Enquiries and Feedback  
Enquiry & Feedback

You can send your enquiry or feedback through our online forms.

HighFlyer business travel programme  
HighFlyer programme If you would like to maximise your returns on business travel - you may submit your enrolment application here.

Existing HighFlyer programme accounts only.

If you have questions on how to access your account or have difficulty on our self-serve portal - write in to our dedicated support team.

Operating Hours:
Monday to Friday: 8.30am - 5.30pm (Singapore time, including Public Holidays)
MICE travel programme  
MICE travel programme For MICE related queries please visit here
Singapore Airlines Corporate Contacts  
Singapore Airlines Air Cargo

For cargo-related enquires, you may find the contact information here.

Agency and Corporate Sales

Phone numbers available by logging into Agent 360

Operating Hours:

0900 - 1700hrs 

Mailing Address:  

PO Box 4290

Auckland 1001

New Zealand

 

Christchurch

**Reservations & KrisFlyer Services  
Telephone +09 282 0352
Operating Hours

Reservations: 24 hours daily, 7 days a week

 

 

Please note that a service fee of USD50 applies to all servicing made through Singapore Airlines Reservations customer service representatives. Bookings or changes made through our website will not incur a service fee.

*Lost and Found Office  
Email baggagetracing@planebiz.co.nz
Telephone +64 3 357 3889 / +64 21 966 427
Christchurch Airport Baggage Services

Telephone Operating Hours: 

0800 - 1300hrs daily

 

Delayed and damaged baggage enquiries only

If you have a File Reference Number for your delayed baggage, you can check the status through the Baggage Portal or our chatbot Kris. If you do not have a File Reference Number for your delayed baggage, you may create a report here.

Airport Office  
Airport Operating Hours

Temporarily Closed. 

 

For flight booking queries, please use our Reservations contact number.

Enquiries and Feedback  
Enquiry & Feedback

You can send your enquiry or feedback through our online forms.

HighFlyer business travel programme  
HighFlyer programme If you would like to maximise your returns on business travel - you may submit your enrolment application here.

Existing HighFlyer programme accounts only.

If you have questions on how to access your account or have difficulty on our self-serve portal - write in to our dedicated support team.

Operating Hours:
Monday to Friday: 8.30am - 5.30pm (Singapore time, including Public Holidays)
MICE travel programme  
MICE travel programme For MICE related queries please visit here
Singapore Airlines Corporate Contacts  
Agency and Corporate Sales

Phone numbers available by logging into Agent 360

Telephone Operating Hours: 

0900 - 1700hrs 

Mailing Address: 

PO Box 4290

Auckland 1001

New Zealand

 

Singapore Airlines Air Cargo

For cargo-related enquires, you may find the contact information here.

Get in touch with our travel partners

To make any changes related to your hotel or car rental bookings, contact our travel partners directly.

Agoda

For Agoda related enquiries, please contact them via their website.

Contact Agoda

Rentalcars.com

For Rentalcars.com related enquiries, please contact them at +65 6407 5332 (Singapore hotline) or their website.

Contact Rentalcars.com

FAQs

Visit our Frequently Asked Questions section.

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