Contact us
Contact us
If you are facing any issues or have any queries, please first take a look at our self-help resources available for you below. For urgent help or if you are flying within 72 hours, contact us using the information provided below.
For bookings made with a travel agent or partner airline, please contact them directly to make any changes.
Exclusively for PPS Club members
Once installed, follow these steps:
- Launch the SingaporeAir mobile app and log in to your account.
- Navigate to 'My Account'
- Click on the 'PPS Connect' button.
Speak with us
If you still require assistance, please select a location for the address & contact information of any Singapore Airlines office across the globe.
Auckland
| Telephone (For Passengers) | +64 9 282 0352 |
| Operating Hours |
24 hours daily, 7 days a week
Please note that a service fee of USD50 applies to all servicing made through Singapore Airlines Reservations customer service representatives. Bookings or changes made through our website will not incur a service fee.
|
| akl.baggage.services@menziesaviation.com | |
| Telephone | +64 9 394 8877 |
| Auckland Airport Baggage Services - Menzies |
Telephone Operating Hours: 7 days a week 0900 - 1900hrs
Delayed and damaged baggage enquiries only If you have a File Reference Number for your delayed or damaged baggage, you can check the status through the Baggage Portal or our chatbot Kris. If you do not have a File Reference Number for your delayed baggage, you may create a report here. |
| Operating Hours |
Temporarily Closed.
For flight booking queries, please use our Reservations contact number. |
| HighFlyer programme |
If you would like to maximise your returns on business travel - you may submit your enrolment application here. Existing HighFlyer programme accounts only. If you have questions on how to access your account or have difficulty on our self-serve portal - write in to our dedicated support team. Operating Hours: Monday to Friday: 8.30am - 5.30pm (Singapore time, including Public Holidays) |
| MICE travel programme | For MICE related queries please visit here |
Christchurch
| Telephone | +09 282 0352 |
| Operating Hours |
Reservations: 24 hours daily, 7 days a week
Please note that a service fee of USD50 applies to all servicing made through Singapore Airlines Reservations customer service representatives. Bookings or changes made through our website will not incur a service fee. |
| baggagetracing@planebiz.co.nz | |
| Telephone | +64 3 357 3889 / +64 21 966 427 |
| Christchurch Airport Baggage Services |
Telephone Operating Hours: 0800 - 1300hrs daily
Delayed and damaged baggage enquiries only If you have a File Reference Number for your delayed baggage, you can check the status through the Baggage Portal or our chatbot Kris. If you do not have a File Reference Number for your delayed baggage, you may create a report here. |
| Airport Operating Hours |
Temporarily Closed.
For flight booking queries, please use our Reservations contact number. |
| HighFlyer programme |
If you would like to maximise your returns on business travel - you may submit your enrolment application here. Existing HighFlyer programme accounts only. If you have questions on how to access your account or have difficulty on our self-serve portal - write in to our dedicated support team. Operating Hours: Monday to Friday: 8.30am - 5.30pm (Singapore time, including Public Holidays) |
| MICE travel programme | For MICE related queries please visit here |
Get in touch with our travel partners
To make any changes related to your hotel or car rental bookings, contact our travel partners directly.
Rentalcars.com
For Rentalcars.com related enquiries, please contact them at +65 6407 5332 (Singapore hotline) or their website.
Contact Rentalcars.comJust a moment... we'll take you there soon.
