Singapore Airlines Mastercard x Plaza Premium Lounge Voucher Offer – Terms and Conditions

These terms and conditions govern the Mastercard x Plaza Premium Lounge Voucher Offer for New Zealand (the “Promotion”) organised by Singapore Airlines (“SIA”).

1. The Promotion is applicable to all KrisFlyer members (“Participants”).

2. The Promotion will be available from 07 September 2026, 0000hrs (NZST) to 28 September, 2359hrs (NZST) (the “Promotional Period”).

3. An “Eligible Transaction” refers to the purchase and usage of air travel tickets for flights operated and marketed by Singapore Airlines that satisfies the following criteria:

a. the tickets are for return travel on a single booking purchased on singaporeair.com or Singapore Airlines mobile app during the Promotional Period (itinerary originating from New Zealand);

b. the date of travel on the tickets falls between 9 October to 30 November 2026 and 13 January to 6 September 2027 (inclusive of both dates);

c. the tickets are not First, Business, or Economy Class redemption bookings made with KrisFlyer miles;

d. the booking is paid for using a valid Mastercard credit or debit card;

e. the destination booked is one of the following (“Eligible Destinations”): London (LGW, LHR), Amsterdam (AMS), Frankfurt (FRA), Paris (CDG), Munich (MUC), Barcelona (BCN), Rome (FCO), Milan (MXP), Madrid (MAD), Brussels (BRU), Istanbul (IST), Copenhagen (CPH), Manchester (MAN), Zurich (ZRH). For avoidance of doubt, Eligible Destinations may be operated on eligible flight combinations under Singapore Airlines (SQ) and/or Air New Zealand (NZ).

f. all passengers on the booking have a valid KrisFlyer membership. 

4. After making an Eligible Transaction, the Participant must submit a redemption form (available online at https://www.singaporeair.com/en_UK/nz/self-service/sqnz-mastercard-rewards) to apply to receive the complimentary Plaza Premium Lounge voucher (“Voucher”). This form will request from the Participant details on their Eligible Transaction, including booking reference number, primary passenger’s first name, last name, e-mail address, and KrisFlyer member number.

5. Only one (1) redemption submission may be made per eligible booking reference (PNR). Where a redemption submission is made for a PNR, Vouchers will be issued only for the Participants indicated in the submission and verified by SIA. Each Participant is entitled to receive the Vouchers only once under this Promotion in respect of that PNR.

6. The following bookings are not eligible for the Promotion. 

• Infant tickets

• Free of charge tickets 

• Redemption bookings

• Rebated tickets

• Industry discounted tickets

• Ancillary-only purchases

Bookings made via third-party channels, including travel agents and online travel agencies, are not eligible.

7. Vouchers are limited to only the first 500 eligible and verified Participants who have made an Eligible Transaction and completed the redemption form also by 28 September 2026. Submission of the redemption form does not guarantee fulfilment.

8. The Vouchers will be emailed to the eligible Participant’s email no later than 8 October 2026.

9. The Vouchers received are 8 Vouchers are effective from 28 September 2026 and expires 28 September 2027. Unused and/or expired Vouchers will be forfeited and will not be replaced.

10. Subject to successful verification, each eligible Participant will receive Voucher for lounge access only (shower access not included) as follows:

a. Singapore Voucher: one (1) single-entry Plaza Premium Lounge voucher for use at Singapore Changi Airport Terminal 1, for up to three (3) hours of lounge use per entry.

11. Lounge access is subject to lounge availability at the time of visit. Pre-booking is not available for these Vouchers. Lounge access is provided in accordance with Plaza Premium Lounge’s terms, operating policies and capacity restrictions. Please refer to Plaza Premium Lounge’s general FAQ for more information at https://www.plazapremiumlounge.com/en-uk/discover/faqs/general.

12. Children aged below 2 years may enter without a Voucher, subject to Plaza Premium Lounge policies. Travellers aged 2 years and above require a Voucher for lounge entry. All infants and children must be accompanied by an adult aged above 18 years old at all times.

13. By participating in the Promotion, each Participant agrees to comply with and be bound by these terms and conditions, SIA’s conditions of use of website (found at https://www.singaporeair.com/en_UK/nz/global_footer/conditions-of-use-website/) and SIA’s Privacy Policy (found at https://www.singaporeair.com/en_UK/nz/global_footer/privacy-policy/), and the KrisFlyer Terms and Conditions (collectively, “SIA Terms & Conditions”, found at https://www.singaporeair.com/en_UK/nz/ppsclub-krisflyer/termsconditions-kf/). A Participant may be disqualified from participating in the Promotion, and have any Vouchers awarded under the Promotion forfeited, withheld, or withdrawn, if the Participant commits:

a. a material breach of the SIA Terms & Conditions; or

b. any other breach of the SIA Terms & Conditions which is:

i. not capable of being remedied; or

ii. is capable of being remedied but is not remedied within 10 business days of written notice from SIA notifying the Participant of the breach and requesting that it be remedied.

14. SIA reserves the right to verify the eligibility of Participants and to reject any redemption registration that is incomplete, inaccurate, fraudulent or otherwise ineligible.

15. SIA may vary these terms and conditions, terminate or otherwise amend this Promotion (including amendments to the eligible flight sectors, and Promotion Period) by providing at least 30 days' prior notice, in which case the variation will only apply from the date specified by SIA and, in any event, will not apply retrospectively or affect Vouchers for Eligible Transactions entered into by you prior to the variation taking effect. In some limited circumstances, SIA may need to vary these terms and conditions, terminate or otherwise amend this Promotion (including amendments to the eligible flight sectors, and Promotion Period) without providing at least 30 days' prior notice, in which case:

a. SIA will provide as much advance notice of the variation as is reasonably practicable in the circumstances; and

b. the variation must either: 

i. not be likely to result in material detriment to you;

ii. be required by law; or

iii. be reasonably necessary due to unexpected or operational issues beyond the reasonable control of SIA and/or to protect the infrastructure, systems, data, security or assets of SIA and/or your personal information (e.g. due to a cyber incident or other unauthorised access).

16. SIA reserves the right to verify the eligibility of Participants. The death of a Participant automatically disqualifies his/her entry.

17. SIA and Mastercard will not be responsible or liable for any consequences that any Participant may suffer (including without limitation any damage, loss or injury) by participating in the Promotion, except to the extent that any such consequences, damage, loss or injury are caused or contributed to by SIA.

178. Unless otherwise specified, SIA is not responsible for and will not bear any and all expenses and ancillary costs which may be incurred in the participation in the Promotion and/or with the use or redemption of the Vouchers.

19. These terms and conditions shall be governed by and construed in accordance with the laws of the Republic of Singapore.

19. By participating in the Promotion, applicants consent to the collection, use, and processing of personal information in accordance with the Singapore Airlines Privacy Policy and applicable privacy laws.

20. All decisions made by Singapore Airlines New Zealand relating to eligibility, verification, and fulfilment are final.

Enquiries

For enquiries relating to this Promotion, please contact:

Singapore Airlines New Zealand 
akl_sq@singaporeair.com.sg