Travel with Confidence
For departures from New Zealand, passengers are permitted to fly anywhere on the current SIA group network schedule. Restrictions may apply for certain travellers and we advise customers to check the country's travel advisories prior to booking. For more information about our flight schedules, please click here.
Singapore Airlines customers from New Zealand can transit through Changi Airport to any destination in the SIA Group network. Please check the latest list of cities approved for transit through Singapore, as there may be changes to your customers transit journey due to regulatory requirements. Find out more.
Safe and seamless travel experience
As you might expect, the travel experience has changed. But one thing has not, our promise of care to our passengers.
From planning travel to flying, your customers can count on the highest standards of safety at every step of the journey such as enhanced cleaning and rigorous disinfecting, as well as complimentary rebooking and refund policies.
SIA has set up a range of health and safety measures as part of the #SIAcares initiative, designed to protect our customers’ well-being, bring greater peace of mind and instill confidence to travel.
Find out more about Singapore Airlines’ precautionary measures, booking flexibility, #SIAcares and the steps your customers can take to travel smarter, safer and more seamlessly.
Your customers can book with confidence with our complimentary rebooking and refund policies, and plan ahead on the Singapore Airlines website or with the SingaporeAir Mobile app, offering them the capability and convenience to check-in online.
With our refund policies and complimentary rebooking policy, applicable to tickets issued before 31 July 2022, you can be rest assured that you and your customers have the flexibility you need. Click here for detailed info on our or visit our Complimentary Rebooking page.
Check travel restrictions & advisories
We recommend your customers check the latest travel restrictions and advisories of the destination prior to the flight. Visit the IATA Travel Centre
for the latest advice, check out our Travel Advisory
page or head to manage booking
and update email address to stay informed.
Please refer to the New Zealand Immigration's website
for more details on New Zealand's current border restrictions and COVID-19 requirements.
Anyone travelling to New Zealand by air must complete a New Zealand Traveller Declaration. Travellers will also need to complete the traveller declaration if they are transiting in New Zealand. Traveller declaration details can be found here
Check Covid-19 test requirements
If a pre-departure or post-arrival test for Covid-19 is listed in the travel advisories for your itinerary, make an appointment early. You may also need to ensure that your testing window meets entry requirements.
Complete health declaration
If a health declaration is listed in the travel advisories for the destination your customer is travelling to, make sure your customers complete it within the necessary time frame. All passengers entering Singapore are required to submit a health declaration. For convenience, declarations can be completed up to three days before flight.
Anyone travelling to New Zealand by air must complete a New Zealand Traveller Declaration.
Receive personalised updates
Remember to update your customer’s details in the PNR or have them manage their booking
and update their email address to recieve updates via our website or on the SingaporeAir mobile app as regulations change at short notice. Therefore, we will email customers about any changes to entry restrictions and destination requirements for countries listed in the itinerary.
Pre-select inflight meals
From one week before departure, passengers can view the inflight menu
online and pre-select meals ahead of time1
We recommend your customers use the convenience of online check-in via our website or using the SingaporeAir mobile app from 48 hours to 1.5 hours before their flight departure, saving them time at the airport. Your customer can then also use the SingaporeAir mobile app to generate a mobile boarding pass, access the e-Library and explore more features for a contactless journey.
Pre-order duty-free shopping
Passengers can pre-order online on KrisShop.com
up to 60 minutes before flight2
and have purchases delivered directly to their seat on board their flight or at home. Or they can experience the best of online shopping on board their flight with KrisShop on KrisWorld, where travellers can directly browse through a curated range of best-sellers, check out and have their shopping delivered on their next flight or directly to their doorstep, anywhere in the world.
From check-in to boarding, our safety precautions at the airport will offer customers greater confidence to travel.
Bag drop process
In airports across New Zealand, customers must check-in baggage via the staffed check-in counters. Self check-in kiosks are available at Singapore Changi Airport Terminal 3 and selected airports for a quicker and contactless bag drop. For more information visit this process visit the automated bag-drop section of our website.
Passenger health assessment
Passengers may be asked to complete a basic health assessment and provide the details of their travel history as required by their destination.
Hand sanitisers are available for all passengers throughout airports, from check-in to boarding3
Increased sanitisation & disinfection
Cleaning frequencies have been increased and long-lasting disinfectants are applied to frequently touched surfaces throughout airports across New Zealand and Singapore Changi Airport.
Proceed to boarding gate early
Passengers are advised to practice safe distancing and wait for their boarding group to be called before joining the queue. To minimise contact, passengers may simply present their mobile boarding pass when boarding.
Airports across New Zealand are encouraging customers to allow space between themselves and other people.
Passengers can fly with peace of mind knowing our cabin environment is safe and hygienic, maintained through a range of measures, including wearing masks for the duration of the flight.
Watch our In-Cabin Cleanliness >
Cleaner cabin air
Every aircraft in the Singapore Airlines Group fleet is equipped with HEPA* filters, which remove more than 99.9% of the microbes in the air. Cabin air is also refreshed every 2-3 minutes throughout the flight. Watch how HEPA filters work >
All lavatories and commonly touched surfaces are thoroughly and frequently cleaned using high-strength disinfectants. Cabin surfaces are also treated with a long-lasting antimicrobial coating.
Additional wipes are available upon request in place of the towel service.
Fresh supplies for every flight
Headsets, headrest covers, pillow covers, bedsheets and blankets are replaced after every flight. Linens are washed at high temperature to sanitise after every use and headsets are disinfected and packed individually with hygienic covers.
In view of the Covid-19 outbreak, in-flight meal service has been modified and the pre-ordering of meals, including our Book the Cook service, may not be available on certain flights. Please note that in-flight meal service may be modified for certain flights to comply with local regulations. Our Book the Cook service is also currently unavailable due to operational reasons. For Customers who have special dietary requirements, we recommend selecting from our wide range of Special Meals
. Watch how we cater to your wellbeing >
Temporary suspension of services
High touch items such as children's amenities and baby kit bags, as well as the distribution of arrival cards, have been temporarily suspended to minimise contact.
Movies and entertainment
For minimal contact, passengers can use the KrisWorld feature on our SingaporeAir mobile app to remotely control the inflight entertainment system. Watch how to personalise your KrisWorld experience >
Your customers can enjoy access to over 150 newspapers and magazines via our e-Library on the SingaporeAir mobile app, with content available for download 48hrs before their flight.
View our Health and Safety Measures