Travel with Confidence 

For departures from New Zealand, passengers are permitted to fly anywhere on the current SIA group network schedule. Restrictions may apply for certain travellers and we advise customers to check the country's travel advisories prior to booking. For more information about our flight schedules, please click here.

Singapore Airlines customers from New Zealand can transit through Changi Airport to any destination in the SIA Group network. Please check the latest list of cities approved for transit through Singapore, as there may be changes to your customers transit journey due to regulatory requirements. Find out more.

Safe and seamless travel experience

As you might expect, the travel experience has changed. But one thing has not, our promise of care to our passengers.  
From planning travel to flying, your customers can count on the highest standards of safety at every step of the journey such as enhanced cleaning and rigorous disinfecting, as well as complimentary rebooking and refund policies. 

SIA has set up a range of health and safety measures as part of the #SIAcares initiative, designed to protect our customers’ well-being, bring greater peace of mind and instill confidence to travel.

Find out more about Singapore Airlines’ precautionary measures, booking flexibility, #SIAcares and the steps your customers can take to travel smarter, safer and more seamlessly.


Your customers can book with confidence with our complimentary rebooking and refund policies, and plan ahead on the Singapore Airlines website or with the SingaporeAir Mobile app, offering them the capability and convenience to check-in online.

Book Confidently

With our refund policies and complimentary rebooking policy, applicable to tickets issued before 31 July 2022, you can be rest assured that you and your customers have the flexibility you need. Click here for detailed info on our or visit our Complimentary Rebooking page.

Check travel restrictions & advisories

We recommend your customers check the latest travel restrictions and advisories of the destination prior to the flight. Visit the IATA Travel Centre for the latest advice, check out our Travel Advisory page or head to manage booking and update email address to stay informed. 

Please refer to the New Zealand Immigration's website for more details on New Zealand's current border restrictions and COVID-19 requirements.

Anyone travelling to New Zealand by air must complete a New Zealand Traveller Declaration.  Travellers will also need to complete the traveller declaration if they are transiting in New Zealand. Traveller declaration details can be found here.

Check Covid-19 test requirements  

If a pre-departure or post-arrival test for Covid-19 is listed in the travel advisories for your itinerary, make an appointment early. You may also need to ensure that your testing window meets entry requirements. 

Complete health declaration

If a health declaration is listed in the travel advisories for the destination your customer is travelling to, make sure your customers complete it within the necessary time frame. All passengers entering Singapore are required to submit a health declaration. For convenience, declarations can be completed up to three days before flight. 

Anyone travelling to New Zealand by air must complete a New Zealand Traveller Declaration

Receive personalised updates

Remember to update your customer’s details in the PNR or have them manage their booking and update their email address to recieve updates via our website or on the SingaporeAir mobile app as regulations change at short notice. Therefore, we will email customers about any changes to entry restrictions and destination requirements for countries listed in the itinerary.

Pre-select inflight meals

From one week before departure, passengers can view the inflight menu online and pre-select meals ahead of time1

Contactless travel

We recommend your customers use the convenience of online check-in via our website or using the SingaporeAir mobile app from 48 hours to 1.5 hours before their flight departure, saving them time at the airport. Your customer can then also use the SingaporeAir mobile app to generate a mobile boarding pass, access the e-Library and explore more features for a contactless journey.

Pre-order duty-free shopping

Passengers can pre-order online on up to 60 minutes before flight2 and have purchases delivered directly to their seat on board their flight or at home. Or they can experience the best of online shopping on board their flight with KrisShop on KrisWorld, where travellers can directly browse through a curated range of best-sellers, check out and have their shopping delivered on their next flight or directly to their doorstep, anywhere in the world.

View our Health and Safety Measures