FAQ’s

What is “The New Zealanderlivery Service”? 
The New Zealanderlivery Service is a campaign celebrating Singapore Airlines’ 50-year anniversary of services to New Zealand. It invites New Zealanders to share why they would like to reconnect with a loved one overseas, for a chance to win one complimentary Economy Class return flight to select destinations with Singapore Airlines. Entries open from 27 July to 15 August 2026.

Why is Singapore Airlines doing this?
This campaign marks a major milestone for Singapore Airlines in New Zealand and celebrates five decades of connecting New Zealanders to the world via Singapore Airlines’ global network. It also reaffirms our long-term commitment to Aotearoa by helping Kiwis reunite with the people and places that matter to them.

Who is eligible to enter? 
Entry is open to eligible New Zealand residents who meet the requirements set out in the campaign Terms & Conditions, including age and entry requirements.

Full eligibility details are available at nzds.nz or newzealanderliveryservice.co.nz.

How and where can I enter?

To enter, visit the official campaign microsite at nzds.nz or newzealanderliveryservice.co.nz during the competition period and complete the entry form (27 July to 15 August 2026).

Entrants will be asked to provide their name, contact details and a short message describing why they would like to be reunited with a loved one overseas. After submitting an entry, the microsite will generate a unique link that can be shared with the loved one, who will then need to complete the “order” step as part of the campaign experience (as set out in the Terms & Conditions). Entries will only be considered complete once the “order” step has been completed.

How are participants selected?  
Entries will be reviewed by a judging panel in accordance with the criteria set out in the Terms & Conditions. Selection will be based on the information provided in the entry form, including: (a) why the entrant wants to win the prize; (b) their ability to use the prize within the required timeframe; (c) their preferred destination; and (d) Singapore Airlines’ availability of flight inventory. Due to the volume of entries, we regret that individual feedback cannot be provided.

How many winners will be selected? 
A total of twenty (20) individuals will be selected as winners across the campaign period.

When and how will winners be notified? 
Successful entrants will only be contacted via phone number provided, by the Singapore Airlines New Zealand Marketing team. To protect against scams, Singapore Airlines will never ask selected participants to provide passwords or payment details in order to enter or claim a prize.

How long do I have to claim my prize?
Winners will be contacted via phone call and will have twenty-four (24) hours to accept the Prize. Acceptance of the Prize will be acknowledged in the form of the Winner signing a Prize Winner letter and providing passport information.   

What does the prize include? 
Each selected participant will receive one (1) Singapore Airlines Economy Class return flight departing from Auckland or Christchurch to one of more than 60 eligible destinations on the Singapore Airlines network (subject to the Terms & Conditions and seat availability). 

For the full prize details (including inclusions/exclusions and eligible destinations), please refer to the Terms & Conditions at nzds.nz or newzealanderliveryservice.co.nz.

Can I choose my travel dates?
- Entrants can choose either ‘express’ or ‘regular’ travel
- Express: travel to commence within 3-10 days of entry/winner confirmation
- Regular: travel to commence between 3 August – 15 November 2026

Travel dates are subject to the campaign T&Cs, seat availability and operational requirements. For the full Terms and Conditions, visit nzds.nz or newzealanderliveryservice.co.nz.

Do I need a passport/visa? 
Yes. Participants must hold a passport with a minimum of six (6) months’ validity and have no prior criminal convictions. Selected participants are responsible for holding valid travel documents (including passports and any required visas) and meeting all entry and transit requirements for their destination. We encourage you to do your own research on your desired destination’s entry requirements before entering the competition.

How do I get help if I have trouble entering? 
If you experience technical issues or have questions about entry, please contact the Singapore Airlines Contact Centre.

How do I know this is legitimate?
Only trust campaign information from the official microsite (visit nzds.nz or newzealanderliveryservice.co.nz) and official Singapore Airlines channels. 

In the first instance, prize winners will be notified via phone from the Singapore Airlines New Zealand Marketing team. If in doubt, please contact the Singapore Airlines Contact Centre to verify campaign emails, messages or phone calls you may have received. 

Singapore Airlines will not notify winners via unsolicited links or attachments. Singapore Airlines will never ask for passwords or any payment to enter or claim a prize.

What should I do if I received a suspicious email/message about a “draw” or “prize” from Singapore Airlines?
If a suspicious email/message is received, it should not be engaged with. Do not click links or open attachments and delete it. If personal information has already been provided, Singapore Airlines recommends reporting it to the police, securing bank accounts, and changing passwords if they have been disclosed. For verification support regarding The New Zealanderlivery service, please contact the Singapore Airlines Contact Centre.