Covid-19 Information CentreLast updated 11 Jun 2020, 09:00hrs (GMT +8)
Amid the Covid-19 outbreak, we understand that many of our customers are concerned about their travel plans. This page will provide you with all you need to know about travelling during this challenging time.
Find out what your options are
If you do not wish to travel on your original booked dates
You may be eligible to retain the unused value of your ticket in the form of flight credits, plus enjoy bonus flight credits between SGD 75 and SGD 500 when you rebook. Alternatively, you may opt for a refund.
To find out if you are covered under this travel waiver policy , check your scheduled departure date, followed by the date of issue of your Singapore Airlines or SilkAir ticket. You can find the date of issue on the e-ticket in your booking confirmation email.
I have a ticket for travel between 24 January and 31 August 2020 (both dates inclusive)
I have a ticket for travel after 31 August 2020
If you had booked through a travel agency or partner airline, please contact them for assistance.
If you intend to travel on your original booked dates
Thank you for your continued support. To stay up to date with changes for your upcoming flight, do check our flight schedule.
We also recommend that you update your contact details via Manage Booking to receive alerts on any flight schedule changes.
To prepare for your travel, we recommend that you review the latest entry restrictions, visa suspensions and quarantine requirements for your destination. You may also wish to learn about the precautionary measures we are taking to protect the health and safety of our customers and crew.
If you have kept your ticket open-dated due to Covid-19
The value of the unused portion of your ticket has been converted into flight credits and you may also be eligible to enjoy bonus flight credits between SGD 75 and SGD 500 when you rebook. To find out more about flight credits and bonus flight credits, click here. Alternatively, you may request for a refund via our Covid-19 Assistance Request Form.
If your flight was cancelled by Singapore Airlines or SilkAir
If your flight was cancelled by Singapore Airlines or SilkAir due to Covid-19, and you booked your tickets directly through us or a travel agency, you are covered by our travel waiver policy . You may request a refund for the unused portion of your ticket or retain its value as flight credits . If your adult fare ticket is fully unused, you will also be eligible for bonus credits between SGD75 and SGD500 upon rebooking.
If you booked directly with us, please use our Assistance Request form to choose the option that best suits your needs. Customers who booked through a travel agent should contact them directly for assistance. Please note fees payable to Singapore Airlines will be waived, but travel agents may charge fees, depending on the terms and conditions of your booking with the agency.
Flights booked through other airlines are not covered by our travel waiver policy. Please reach out to the airline you booked with for assistance.
If you are ready to use your flight credits to rebook
Your flight credits may be used for up to two separate bookings, for travel up to 31 December 2021. If you are eligible for bonus flight credits, they will be used to offset the cost of your trip. With these flight and bonus flight credits, you may choose a different destination, more flexible fare type, or a higher cabin class for your next trip. Learn more about flight credits and bonus flight credits here.
When you're ready to rebook, submit a request via our Covid-19 Assistance Request Form.
How can you use your remaining flight credits?
If you have remaining flight credits after you rebook, you may use them for a second booking. To do so, submit a request via our Covid-19 Assistance Request Form or contact your local Singapore Airlines office and quote the booking reference of your first rebooking.
Where can I get the latest Information on flight schedules?
Visit our flight schedules page to search for flights.
How long will it take for me to get my refund?
We are prioritising the processing of refunds based on the earliest scheduled departure dates. For example, departures scheduled for March 2020 will be processed first, followed by departures in April 2020.
As our offices around the world have been affected by government-imposed lockdowns, we ask for your patience as it will take longer than usual to process refunds. Once your refund request has been processed, you will receive a refund notification. It will then take a further 4 – 6 weeks, depending on your bank’s processing time, for your refund to be credited back to your original mode of payment.
How do I know if my current ticket is eligible for flight credits?
Customers holding tickets issued on or before 15 March 2020 and had originally planned their travels up to 31 August 2020 are eligible. The value of the unused portion of these tickets will be retained as flight credits, which can be used to book new itineraries for travel up till 31 December 2021.
This applies to all tickets purchased either directly from Singapore Airlines or via travel agents, except where tickets were purchased with KrisFlyer miles or HighFlyer points, on a child or infant fare, or where tickets are partially flown.
If my tickets were purchased through a travel agent , am I eligible for the bonus flight credits options and the refund option?
Yes, this policy also applies to tickets purchased through our travel agents, subject to our terms and conditions.
Will I be charged a cancellation fee if I request for a refund?
No, cancellation fees will be waived as long as your ticket meets the eligibility criteria of this global travel waiver policy, which can be found under the terms and conditions.