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Inflight Connectivity

Stay connected when you're on board
Most of the aircraft in the Singapore Airlines fleet today are Wi-Fi-enabled, making it easy for you to stay in touch with loved ones. Plus, if you’re travelling on Suites, First Class, Business Class, or belong to our PPS Club or KrisFlyer member programme, you would be eligible for complimentary Wi-Fi on board selected aircraft.

Alternatively, you can choose to text or access the internet on board via data roaming.

Inflight Wi-Fi

The convenience of inflight connectivity is offered on all our aircraft except for Boeing 737-800 NG.


Complimentary Wi-Fi

Unlimited complimentary Wi-Fi is offered to passengers travelling in Suites, First Class, Business Class, PPS Club members, and supplementary cardholders. Complimentary Surf session is available for KrisFlyer members in Premium Economy and Economy Class.

If you are a KrisFlyer or PPS Club member travelling on Suites, First Class, Business Class, your complimentary Wi-Fi allowance will be based on your class of travel.

Complimentary Wi-Fi Allowance
 
PPS
and supplementary
card holders
KrisFlyer member Non-KrisFlyer member
Suites / First Class Unlimited
Business Class Unlimited Unlimited
Premium Economy Class 3-hour Surf Plan
Not applicable.
Join KrisFlyer and
enjoy Wi-Fi onboard!
Economy Class 2-hour Surf Plan

Suites/First Class

Unlimited Wi-Fi

Business Class / PPS Club members and supplementary cardholders

Unlimited Wi-Fi

PPS Club members and supplementary cardholders in Premium Economy and Economy Class

Unlimited Wi-Fi

KrisFlyer members in Premium Economy

3-hour Surf Plan

KrisFlyer members in Economy Class

2-hour Surf Plan

Non-KrisFlyer members in Premium Economy and Economy Class

Not applicable

Join KrisFlyrer and enjoy Wi-Fi onboard

Here’s how you can enjoy your Complimentary Wi-Fi:

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1. Add membership details

Enter your PPS Club or KrisFlyer details when you book your flight, via Manage Booking, at the airport check-in kiosk, or check-in counter.

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2. Connect to ‘KrisWorld’

When you’re at cruising altitude on board a Wi-Fi-enabled aircraft, connect to the ‘KrisWorld’ Wi-Fi network on your device while in flight mode.

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3. Claim complimentary access

Visit www.singaporeair-krisworld.com on your browser, select ‘Complimentary Access’ and fill out the details.


Wi-Fi plans

To enjoy connectivity on board our Wi-Fi enabled aircraft, purchase a plan that fits your needs. We offer three different plans.

Do note that a purchased Wi-Fi plan is only valid on the flight sector on which the purchase was made. For example, a price plan purchased on SQ12 from Singapore to Tokyo (Narita) cannot be used on the next sector of the same flight from Tokyo (Narita) to Los Angeles.

Plan

Price

1-hour Surf Plan

1 hour of continuous Wi-Fi access. The plan cannot be paused.

USD 3.99

3-hour Surf Plan

3 hours of continuous Wi-Fi access. The plan cannot be paused.

USD 8.99

Full Flight Surf Plan

Stay connected for the entire flight!

USD 15.99

Plan

1-hour Surf Plan

1 hour of continuous Wi-Fi access. The plan cannot be paused.

Price

USD 3.99

Plan

3-hour Surf Plan

3 hours of continuous Wi-Fi access. The plan cannot be paused.

Price

USD 8.99

Plan

Full Flight Surf Plan

Stay connected for the entire flight!

Price

USD 15.99

The inflight Wi-Fi price plans are subject to change. Do refer to our inflight Wi-Fi portal for the latest price plans and promotions.

Optimising your Wi-Fi usage

Here are some tips for a smoother Wi-Fi experience onboard:

  • Enable low data/power mode
  • Avoid bandwidth intensive activities such as gaming and transferring sizable files. Streaming is not supported.
  • Disable media auto-download
  • Disable software/app update, cloud backups, and background app refresh

The in-flight Wi-Fi speed and experience might differ from ground network. It depends on the number of concurrent users and type of activity performed on your device. Additionally, satellite coverage, weather conditions, and territorial regulations would affect connectivity onboard.

For further enquiries on your Wi-Fi session, please email:
SITAONAIR
cs@sita.aero
Panasonic
SIA.CustomerCare@Panasonic.aero

Inflight Texting (SMS) and Data Roaming

Once you’re at cruising altitude on board a Wi-Fi-enabled aircraft, you can connect to the internet via your mobile phone network if your operator has a roaming agreement with Aeromobile or OnAir.

Do note that charges will apply when you’re using mobile data roaming. These charges are determined by your mobile operator, and will be reflected in your mobile phone bill.

Here’s how you can use mobile data roaming on board:

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1. Connect to Aeromobile/OnAir

Turn off flight mode, enable roaming, and connect to the ‘Aeromobile’ or ‘OnAir’mobile network.

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2. Wait for an SMS

You’ll receive a welcome message to notify you that mobile services are available.

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3. You’re connected!

You can now send and receive text messages, emails, and browse the internet on your device.

If you are a M1, Singtel, or Starhub mobile customer, you can enjoy unlimited data roaming with AeroMobile and OnAir at the following promotional rates:

Singtel SGD 29 for 24 hours
StarHub, M1 SGD 25 per day*
*Please note that the timer resets daily at 00:00 hours (Singapore time, GMT +8) 

Singtel

SGD 29 for 24 hours*

StarHub, M1

SGD 25 per day*
*Please note that the timer resets daily at 00:00 hours (Singapore time, GMT +8)