Singapore Airlines

Frequently asked questions

Frequently asked questions

Your travel insurance basics

 
What is Travel Insurance by Travel Guard®?

Travel Insurance by Travel Guard® is a travel insurance product exclusively designed for Singapore Airlines passengers. It protects you from unexpected events during your trip which includes medical expenses, personal accident, travel inconvenience, supplementary benefits.

Travel Insurance by Travel Guard® is underwritten by AIG Asia Pacific Insurance Pte. Ltd, and is only available on singaporeair.com.

Who can purchase Travel Insurance by Travel Guard®?

Travel Insurance by Travel Guard® is available to all Singapore Airlines passengers who are flying out of Singapore for trips not exceeding 182 days.

How can I apply for Travel Insurance by Travel Guard®?

Arranging travel insurance is simple and easy:

  • You can add travel insurance to your itinerary while you are making your flight booking on singaporeair.com
  • Add Travel Insurance by Travel Guard® to your itinerary via Manage Booking on singaporeair.com
  • Alternatively, you may contact AIG 24-hour Customer Service Hotline at +65 6735 7227 before your departure date to purchase your travel insurance for flights originating from Singapore
Who is eligible for the discounted travelling party rates?

If your travelling party consists of exactly two (2) adults and at least one (1) child or infant (as defined on singaporeair.com), you are eligible to enjoy family discounted rates.

If there are more than two (2) adults with one (1) child or infant, the insurance policy will be priced on a per passenger basis.

I am only travelling one-way on Singapore Airlines, will I be able to purchase travel insurance?

Yes, you are eligible to purchase Travel Insurance by Travel Guard®. One-way flights will be considered as a day-trip and you will be able to enjoy most of the comprehensive benefits while you are in transit.

I am travelling to multiple destinations on Singapore Airlines, will I be able to purchase travel insurance?

Yes, you will be able to purchase Travel Insurance by Travel Guard®. Your furthest destination will be used to determine the most appropriate travel insurance plan for your itinerary.

Your travel insurance benefits

 
When does my travel insurance coverage begin and end?

Your travel insurance coverage begins and ends based on the type of trip you are taking.

  • If you are travelling one-way, your coverage begins upon check-in for your departure flight from Singapore and ends upon your arrival to your Singapore Airlines flight's country of destination.
  • If you are travelling round-trip, your coverage begins upon check-in for your departure flight from Singapore and ends upon the arrival of your return flight to Singapore
  • If you are travelling to multiple destinations, your coverage begins upon check-in for your departure flight from Singapore and ends upon the arrival of your return flight to Singapore or your final flight to your country of destination


Note that the coverage under your Travel Cancellation and Travel Postponement Benefits begin 60 days prior to your departure.

What benefits are available under this travel insurance plan?

Click here to find out more!

Will I be covered for hospital and other related expenses if I get sick during my trip?

Yes, you will be covered for sickness-related medical expenses while you are overseas.
To learn more about your medical expenses benefit, please view the full terms and conditions of your policy.

Can I continue my medical treatment after I return to Singapore?

Yes. If you received medical treatment overseas, you can continue medical treatment in Singapore when you return - up to the limit specified in the policy or up to thirty (30) days, whichever is earlier.

Can I add travel insurance to my itinerary if I have a pre-existing medical condition?

Yes, you can add travel insurance to your booking even if you have a pre-existing condition. However, some benefits will exclude these pre-existing medical conditions from their coverage.
For more details, please view the full terms and conditions of your policy.

Can I cancel my Singapore Airlines flight booking for any reason and get a full refund of my air fare because of the Travel Cancellation Benefit in my policy?

The Travel Cancellation, Postponement and Curtailment benefits in your policy only cover the non-refundable portion of your air fare and other trip costs if you have to cancel, postpone or cut short your trip due to valid insurance reasons. This includes serious sickness or death in your family that would prohibit you from continuing with your trip.

To learn more about this benefit, please view the full terms and conditions of your policy.

After purchasing your policy

 
Where can I get the full Policy Wordings of my travel insurance policy?

The Policy Wordings for Travel Insurance by Travel Guard® are available on this website.
Click here to view or download the Policy Wordings in PDF format.

What should I do if I did not receive my Insurance Confirmation in my inbox?

Don’t worry! You need not bring a copy of your Insurance Confirmation on your trip. All you need is your Policy Number and our 24-hour Emergency Assistance Hotline (+65 6733 2552).

If you would still like to receive a copy of your Insurance Confirmation for your records, please email AIG at travelguard.sq@aig.com with your request including your Full Name, Date of Purchase, Confirmation Number (if available), Travel Dates and Email Address. You may also contact AIG 24-hour Customer Service Hotline at +65 6735 7227 for assistance.

I have updated my Singapore Airlines flight booking. How can I change the details of my travel insurance policy?

If you wish to make changes to your policy, please email AIG at travelguard.sq@aig.com or call AIG 24-hour Customer Service Hotline at +65 6735 7227.

Please note that changes to your policy will only be entertained if there were changes made to your Singapore Airlines flight booking.

What kind of changes can I make to my travel insurance policy?

Your travel insurance policy allows for most changes made to your trip. However, please note that changes to your policy must be made in conjunction with the changes made on your Singapore Airlines flight booking.

  • Before departing from Singapore
    You can make changes to your policy in conjunction with the changes made on your Singapore Airlines flight booking.
  • After departing from Singapore
    You can extend your policy in conjunction with the extension made on your Singapore Airlines flight booking even after you have left Singapore. All other changes to your policy are prohibited after you have departed Singapore.
Can I cancel my travel insurance policy and receive a refund?

Yes, you may request for cancellations to your policy as long as the request is done in conjunction with the cancellation of your Singapore Airlines flight booking. The request must be made prior to your original departure date.

If you wish to cancel your policy, please email AIG at travelguard.sq@aig.com or call AIG 24-hour Customer Service Hotline at +65 6735 7227. Please note that you will be requested to present proof of Singapore Airlines flight booking cancellation in order to proceed with your policy cancellation.

I have updated or cancelled my travel insurance policy but I cannot see the insurance policy changes when reviewing my itinerary on singaporeair.com. What should I do?

No worries, singaporeair.com does not reflect the latest status of your policy. Please refer to the latest policy endorsement or policy cancellation confirmation sent by AIG for the most updated version of your policy.

If you would still like to re-confirm the latest status of your policy, please email AIG at travelguard.sq@aig.com or call AIG 24-hour Customer Service Hotline at +65 6735 7227.

My itinerary does not reflect my insurance policy even if my premium payment was collected by singaporeair.com. What should I do?

In most instances, you will receive your Insurance Confirmation immediately via email. If you do not receive your Insurance Confirmation within 24 hours after purchase, please email AIG at travelguard.sq@aig.com or call AIG 24-hour Customer Service Hotline at +65 6735 7227.

AIG will honour your policy as long as your premium has been collected by singaporeair.com.

Let us take care of you

 
What should I do if I fall sick or encounter an accident abroad?

Please contact AIG 24-hour Emergency Assistance Hotline at +65 6733 2552 if you need medical assistance while travelling. This service is provided by AIG's very own emergency assistance centre.

Please retain the original copies of your receipts to ensure a smoother claim process.

How do I file for a claim?

To file a claim, you can download a copy of the Notice of Claims Form online and follow the simple instructions included in the document.

For questions regarding your claim, please email AIG at travelguard.sq@aig.com or call AIG 24-hour Customer Service Hotline at +65 6735 7227.

Please do note that you need to submit your claim within thirty (30) days of your return to Singapore.

Is there a cut off time for filing my claims?


Yes, you have to notify us of your claim no later than 30 days after the occurrence of the claimable event.

How long does it take to process my claims?As a Singapore Airlines customer, your claim will be processed as a priority. AIG endeavors to complete the claims review process within twelve (12) working days upon receipt of all necessary documents.

Travel insurance

Travel insurance

Travel Insurance by Travel Guard® is underwritten by AIG Asia Pacific Insurance Pte. Ltd. Co. Reg. No. 201009404M Copyright © 2016 All rights reserved.