If you need to change your flight and had purchased your ticket prior to 31 July 2022, you will be covered by our complimentary rebooking policy. No rebooking fee will apply when you change your flight, although a fare difference may be charged. 

Customers may change the dates of their travel in Manage Booking. Should you have any issues processing your request, please use our Assistance Request Form. Flights departing within 72 hours will be prioritised. Customers who wish to make changes to flights that were redeemed or upgraded with flight credits or miles, should also use the Assistance Request Form.

The period of two days will commence from the scheduled departure of the flight to Singapore. For example, if the flight is scheduled to depart on 03 January 2022, the Covid-19 test must be taken no earlier than 01 January 2022.

Passengers on direct flights to Singapore
The period of two days will commence from the scheduled departure of the flight to Singapore. For example, if the flight is scheduled to depart on 03 January 2022, the Covid-19 test must be taken no earlier than 01 January 2022.

Passengers who are taking a connecting flight to Singapore
(i) If the total scheduled transit duration on the ground does not exceed 24 hours, the period of two days will commence from the scheduled departure day of the first flight of his journey to Singapore. For example, if the passenger’s flight itinerary is Los Angeles-Tokyo-Singapore and his transit duration at Tokyo is within 24 hours, the pre-departure test must be taken within two days of the scheduled departure day of his flight from Los Angeles to Tokyo,​​

(ii) If the total scheduled transit duration on the ground exceeds 24 hours, the period of two days will commence from the scheduled departure day of his last flight of his journey to Singapore (i.e. the flight to Singapore). For example, if the passenger’s flight itinerary is Los Angeles-Tokyo-Hong Kong-Singapore and his total scheduled transit duration at Tokyo and Hong Kong adds up to more than 24 hours, the pre-departure test must be taken within two days of the scheduled departure day of his flight from Hong Kong to Singapore.​​

From 26 April 2022, the requirement for a pre-departure test for entry into Singapore will be removed for fully vaccinated travellers, as well as non-fully vaccinated children aged 12 and below.

Visit our flight schedules page to search for flights.

Yes, if your Singapore Airlines flight was cancelled, you can request for a refund if you no longer wish to travel regardless of your original travel date.

If your cancelled flight was originally scheduled to fly before 1 April 2021, you can also choose to retain the unused value of your ticket for flight credits instead.

Customers holding tickets issued on or before 15 March 2020 and had originally planned their travels up to 31 March 2021 are eligible. The value of the unused portion of these tickets will be retained as flight credits, which can be used to book new itineraries for travel up till 31 December 2022.

This applies to all tickets purchased either directly from Singapore Airlines or via travel agents, except where tickets were purchased with KrisFlyer miles or HighFlyer points, on a child or infant fare, or where tickets are partially flown. For tickets purchased directly with Singapore Airlines, you may use our Assistance Request Form to submit your request. Customers who booked their tickets via travel agents should contact them directly for assistance.

If you have not completed any sectors in your booking, you may check the amount of flight credits you have by visiting Manage Booking. Tick the “Check flight credit balance” box and enter your booking reference and family name to view your available credits.

If you have purchased any add ons with your ticket or hold a partially used ticket, please submit your enquiry using the “Other” option on our Assistance Request Form.

Once you are ready to book your new travel, you can use your flight credits and bonus flight credits to offset the cost of your rebooked itinerary. You can choose to book itineraries for your preferred destination on your preferred cabin class and on any travel date as long as the trip is completed by 31 December 2022. If the cost of the new itinerary exceeds the total value of your flight credits, a top-up will be required. If the cost is lower, any remaining flight credits can be used for a second trip before 31 December 2022.​ Any remaining credits after 31 December 2022 will be forfeited.

When you’re ready to rebook, submit a request via our Assistance Request Form and choose the “Change or rebook your flight” option. All rebooking fees will be waived.

Each country may require different information to be shown on the test certificate. Some examples are listed below.  Passengers are advised to check the travel advisories of their destination countries to ensure that they meet all the requirements. 

• a negative test result;
• test date;
• the name of the traveller as indicated in his/her passport; and
• at least one other detail of the traveller such as:
• date of birth
• nationality/citizenship
• passport number
• national identity number

For a smoother check-in process, passengers should check if the clinic is able to provide a test certificate with a corresponding QR code. This QR code should link to their digital pre-departure test certificate.

From 26 April 2022, the requirement for a pre-departure test for entry into Singapore will be removed for fully vaccinated travellers, as well as non-fully vaccinated children aged 12 and below.