Can I combine different fare types in a single trip?

Yes, you can. However, when you purchase a combination of fare types, the most restrictive conditions apply on cancellation fees.

 

Other conditions such as change fees, advance seat selection, baggage allowance, earning KrisFlyer miles and eligibility to redeem KrisFlyer miles for flight upgrades depend on your selected fare type on each flight segment.

 

Where can I find the fare conditions of my ticket?

If you purchase your ticket online, the full fare rules and conditions will be sent to your email address together with your e-ticket receipt upon your initial purchase. You can also enter your Booking Reference number and last name in the 'Manage Booking' on our website for a summary of fare conditions.

If you purchase your ticket through a travel agent, please refer to the travel agent that you purchased the ticket from.

General

What is advance seat selection?

When making your booking with Singapore Airlines, you will have the option to select your seats in advance. Depending on the class of travel, the fare type you choose and your membership tier, you may be required to pay an advance seat selection fee.

If you choose not to select your seats in advance, you may enjoy complimentary seat selection from remaining available seats once online check-in is open, 48 hours before your flight departs.

Do I have to pay to select my seats in advance?

Passengers in Suites, First Class, and Business Class will enjoy complimentary seat selection at all times. Passengers in Premium Economy Class will enjoy complimentary seat selection, and may pay a fee to select Extra Legroom Seats or Solo Seats on selected flights.

The Economy Flexi fare allows passengers to have access to Standard and Forward Zone Seats for free in advance from time of booking. The Economy Standard fare allows passengers to select in advance Standard Seats for free and pay a small fee for Forward Zone Seats, while passengers who choose the Economy Lite or Value fares can select Standard or Forward Zone Seats in advance for a small fee.

If you are a PPS Club, KrisFlyer Elite Gold or KrisFlyer Elite Silver member, you can select seats from certain categories in advance for free, in accordance with your membership tier, regardless of the fare type you choose. For more details, please click here.

Do I have to pay to select seats for infants or children?

Families travelling with children or infants in the same booking will be able to select Standard Seats in advance for free.

Do I have to pay a seat selection fee for each flight if I have multiple flights in my itinerary?

Advance seat selection is dependent on the fare type you choose, and for each segment of your trip.

How can I find out the fee amount for advance seat selection?

Advance seat selection fees will vary depending on the seat type selected and the flight. For the fee list, please click here.

How can I purchase a seat selection in advance?

There are three ways you can purchase a seat selection in advance:

1. During the booking process - The cost of your seat selection as applicable will be added to your total fare in your booking summary.
2. In the 'Manage Booking' section on singaporeair.com - Enter your booking reference number and last name, and make your selections and payment.
3. Get in touch with a Singapore Airlines ticketing office closest to you. Find one here.

Will I be able to select an Emergency Exit Row seat?

In compliance with the flight safety guidelines of the Civil Aviation Authority of Singapore, passengers sitting in seats next to the emergency exit doors must:

• Be at least 15 years of age on the date of the first flight;
• Be fully able-bodied and have sufficient physical dexterity, strength and mobility to open and pass through the emergency exit doors without assistance and without impeding others;
• Be able to follow the safety instructions in English;
• Be in good health at the time of check-in, boarding, and during the flight;
• Not be pregnant;
• Not be an unaccompanied minor;
• Not be an elderly or frail person who appears incapable of operating or assisting with the operation of the emergency exit;
• Not be a passenger with restricted mobility, which shall include persons with a physical or intellectual disability, persons who are using wheelchair or other assistive devices, and persons who are impaired due to any other cause as they may endanger themselves or others in the event of an emergency;
• Not be directly responsible for the caring of children, infants, elderly or passengers with restricted mobility;
• Not be a deportee or a prisoner in custody;
• Not under the influence of any intoxicating substance at check-in, boarding, and during the flight;
• Not require an extension seat belt due to a large body size; and
• Not use the Inflight Entertainment System during aircraft taxi, take-off or landing.

Passengers who select an Emergency Exit Row seat and do not meet any of these criteria at the time of check-in, boarding or during the flight, may be re-assigned to another seat with no refunds.

If I upgrade my fare type from Economy Lite to Economy Flexi, will I be refunded for the Standard Seat I paid for when I purchased the Economy Lite fare?

No, paid seat selections are not refundable.

I've selected my Standard Seat in advance; however, the aircraft has changed. Will I be allocated the same seat on the new aircraft?

Due to operational reasons, we may have to deploy other aircraft types in order to keep to the flight schedule. We will do our best to allocate you a similar seat.  If you have paid for the seat selection, we will refund you in case  we are not able to offer you the selected seat.

I've selected my Forward Zone Seat in advance; however, the aircraft has changed and I wasn't allocated the same seat. Can I get a refund of the paid seat selection fee?

Due to operational reasons, we may have to deploy other aircraft types in order to keep to the flight schedule. We will do our best to allocate you a similar seat in the same zone. If you have paid for the seat selection, we will refund you in case  we are not able to offer you the selected seat.

I've paid to select a seat in advance, but would like to select a seat in another zone instead. Can I top up the difference for this selection?
No, all seat selections made in advance are not transferable and the amount you paid for your previous selection will not be used to offset your new selection. You can, however, select a new seat in another zone at the full fee.

If my KrisFlyer membership status has changed, and I'm now eligible to select Standard and/or Forward Zone Seats for free, will I receive refunds for the seats I've purchased on flights I haven't yet flown?

No, all seat selections made in advance are not refundable or transferrable.

I've purchased an Economy Lite/Value fare and selected a Forward Zone Seat for free as a KrisFlyer Elite Gold member. However, I've recently been downgraded to KrisFlyer Elite Silver membership where Forward Zone Seat selection is payable. Do I get to keep my seat?

Yes, the selected seat will be yours even if your membership expires before the day of departure, as long as you do not make any changes to your seat or booking.

What is the baggage allowance on redemption awards?

As a KrisFlyer member, if you redeem for an Advantage award in Economy Class from 22 April 21, your baggage allowance will be 30kg.

There are no changes to the baggage allowance in other cabin classes.