Frequently asked questions
When does my Singapore Airlines Travel insurance coverage begin and end?
For all policies, cancellation coverage begins on the date your policy is issued. Coverage for all other sections begins when you leave your home or place of departure to start your trip and ends when you return home or until the end of the period of insurance shown as the return date on the policy certificate, whichever is sooner.
What benefits are available under this travel insurance policy?
We offer comprehensive travel insurance coverage with outstanding benefits and features. Please click here to go through our summary of benefits.
Can I add travel insurance to my booking if I have a pre-existing medical condition?
You can still add travel insurance to your itinerary if you have a pre-existing condition however we are unable to cover pre-existing medical conditions. You may be able to obtain an alternative travel insurance policy by contacting Money Advice Service directory of specialist travel insurance providers for people with serious medical conditions. For further details of the directory, please visit their website https://www.moneyhelper.org.uk/en/everyday-money/insurance/travel-insurance-directory
What are the key benefits under the Allianz Partners Travel Insurance?
- Up to £5,000,000 for Medical Expenses
- Up to £5,000 for Trip Cancellation or curtailment
- Up to £1,500 for Baggage
Does the Allianz Partners Travel Insurance cover Scoot flights?
The policy covers any overseas trip undertaken on a flight operated by Singapore Airlines or their code share partners if you purchased the ticket from Singapore Airlines or through an authorized agent of Singapore Airlines.
Does the Allianz Partners Travel Insurance include any age limit or restriction?
The policy carries and age limit of 80 years.
Where can I get the full Policy Wordings of my Allianz Partners Travel Insurance?
The Policy Wording is available on this website and also attached within the confirmation email you received from Allianz Partners.
What should I do if I did not receive the confirmation email?
If you did not receive your confirmation email, you should contact our customer services team by calling 020 8603 9653from Monday to Friday between 09.00 and 17.00 or email internet.queries@allianz.com
I have updated my Singapore Airlines flight booking. How can I change the details of my Allianz Partners Travel Insurance policy?
Please do not forget to contact us to make the corresponding changes to your travel insurance policy. You should contact our customer services team by calling 020 8603 9653from Monday to Friday between 9.00 and 17.00 or email internet.queries@allianz.com
Can I cancel my Singapore Airlines Travel Insurance by Allianz Travel and receive a refund?
You may cancel your policy with to us within 14 days of purchasing, provided that no claim has arisen, and your travel has not commenced. Allianz Partners will cancel the policy and give you a full refund of premium.
After 14 days, we will not refund any part of the premium. You can send us an email at internet.queries@allianz.comor telephone customer services at 020 8603 9653from Monday to Friday between 9.00 to 17.00 (EET).
What should I do if I get sick or encounter an accident abroad?
Please call our 24-hour emergency assistance number +44 (0)20 8686 1666if you need medical assistance while travelling. This service is provided by Allianz Partners own emergency assistance centre.
If you require hospital treatment, please ensure that you keep original copies of your receipts as these will be required to support your claim.
Travel insurance
This insurance is underwritten by AWP P&C SA and administered in the UK by Allianz Partners, a trading name of AWP Assistance UK Ltd, Registered in England. Registration no. 1710361 Registered office: PO Box 74005, 60 Gracechurch Street, London, EC3P 3DS. AWP Assistance UK Ltd is authorised and regulated by the Financial Conduct Authority (FCA). AWP P&C SA is authorised and regulated by L’Autorité de Contrôle Prudentiel et de Résolution in France. Authorised by the Prudential Regulation Authority (PRA). Subject to regulation by the FCA and limited regulation by the PRA. Details about the extent of our regulation by the PRA are available from us on request.