Covid-19 Information Centre
Last updated 30 November 2021, 10:00hrs (GMT +8)
Whether you are planning to travel soon or have a booking that was affected by Covid-19, this page may have the additional information you need to help you book confidently and travel safely during this challenging time.
While the information reflected here is updated regularly, entry requirements may change at short notice and customers are advised to check the latest travel advisory issued by the relevant local authorities before their trip.
Know before you book
Find out where we are scheduled to fly in the next 60 days.
View flight schedules
Check the entry requirements and border restrictions for your destination.
Pre-departure Covid-19 test locations
If you need to present a negative Covid-19 test result to enter your destination, make an appointment at a recognised clinic, hospital, or laboratory.
Find a test location near you
Keep your plans flexible
Enjoy the freedom to change your travel plans without a fee if you make a new booking by 31 March 2022. A fare difference may apply, depending on your fare conditions.
Find out more
Rebook with flight credits
Learn how you can use your flight credits to make a new booking.
Find out more
Travel safely with us
Learn about the measures we have introduced to protect wellbeing throughout your journey.
Find out more
Change or cancel your booking
If you do not wish to travel on your original booked dates, you may be able to change your travel dates for free, cancel your booking for a refund, or retain the unused value of your ticket in the form of flight credits.
To find out if you are eligible, check your scheduled departure date, followed by the date of issue of your Singapore Airlines ticket. You can find the date of issue on the e-ticket in your booking confirmation email.
I have a ticket for travel between 24 January 2020 and 31 March 2021 (both dates inclusive)
> My ticket was issued on or before 15 March 2020
> My ticket was issued after 15 March 2020
I have a ticket for travel after 31 March 2021
> My ticket was issued between 5 March 2020 and 31 March 2022 (both dates inclusive)
Flights cancelled by Singapore Airlines
Learn how you can rebook your flight or request for a refund.
Find out more
Assistance Request Form
Contact our local offices
If you need to travel in the next 72 hours, please call your local Singapore Airlines office.
I understand a Covid-19 pre-departure test is required within two days of the scheduled flight departure for travellers entering or transiting Singapore. How will the two days period be counted?
Passengers on direct flights to Singapore
The two days will be counted from the scheduled departure of the flight to Singapore. For example, if the flight is scheduled to depart on 10 September 2021, the Covid-19 test must be taken no earlier than 8 September 2021.
Passengers who are taking a connecting flight to Singapore
(i) If the scheduled transit duration is within 24 hours, the two days will be counted from the scheduled day of departure of the passenger’s first point of embarkation in his journey to Singapore. For example, if the passenger’s flight itinerary is Los Angeles-Tokyo-Singapore and his transit duration in Tokyo is within 24 hours, the Covid-19 test must be taken within two days before the scheduled day of departure of his flight from Los Angeles; or,
(ii) If the scheduled transit duration exceeds 24 hours, the two days will be counted from the scheduled day of departure of the last flight in his journey to Singapore (i.e. the flight to Singapore). For example, if the passenger’s flight itinerary is Los Angeles-Tokyo-Hong Kong-Singapore, and his total scheduled transit duration at Tokyo and Hong Kong adds up to more than 24 hours, the Covid-19 test must be taken within two days before the scheduled day of departure of his flight from Hong Kong.
Where can I get the latest Information on flight schedules?
Visit our flight schedules page to search for flights.
If my flight was cancelled can I get a refund?
Yes, if your Singapore Airlines or SilkAir flight was cancelled, you can request for a refund if you no longer wish to travel regardless of your original travel date.
If your cancelled flight was originally scheduled to fly before 1 April 2021, you can also choose to retain the unused value of your ticket for flight credits instead.
How do I know if my ticket is eligible for flight credits?
Customers holding tickets issued on or before 15 March 2020 and had originally planned their travels up to 31 March 2021 are eligible. The value of the unused portion of these tickets will be retained as flight credits, which can be used to book new itineraries for travel up till 30 June 2022.
This applies to all tickets purchased either directly from Singapore Airlines or via travel agents, except where tickets were purchased with KrisFlyer miles or HighFlyer points, on a child or infant fare, or where tickets are partially flown.
How do I find out the value of my flight credits or how much my ticket is worth?
If you have not completed any sectors in your booking, you may check the amount of flight credits you have by visiting Manage Booking . Tick the “Check flight credit balance” box and enter your booking reference and family name to view your available credits.
If you have purchased any add ons with your ticket or hold a partially used ticket, please submit your enquiry using the “Other Covid-19 related assistance” option on our Assistance Request Form.
How can I use my flight credits and bonus flight credits?
Once you are ready to book your new travel, you can use your flight credits and bonus flight credits to offset the cost of your rebooked itinerary. You can choose to book itineraries for your preferred destination on your preferred cabin class and on any travel date as long as the trip is completed by 30 June 2022. If the cost of the new itinerary exceeds the total value of your flight credits, a top-up will be required. If the cost is lower, any remaining flight credits can be used for a second trip.
When you’re ready to rebook, submit a request via our Assistance Request Form and choose the “Change or rebook your flight” option. All rebooking fees will be waived.
What information is required to be shown on my Covid-19 pre-departure test result memo?
Each country may require different information to be shown on the test certificate. Some examples are listed below. Passengers are advised to check the travel advisories of their destination countries to ensure that they meet all the requirements.
- a negative test result;
- test date;
- the name of the traveller as indicated in his/her passport; and
- at least one other detail of the traveller such as:
- date of birth
- passport number
- national identity number
For a smoother check-in process, passengers should check if the clinic is able to provide a test certificate with a corresponding QR code. This QR code should link to their digital pre-departure test certificate.