Help and FAQs
Covid-19 related support
Learn more about our latest support measures regarding Covid-19:
Complimentary Rebooking PolicySupport for KrisFlyer members (including miles and membership tier extension)Support for PPS Club members (including membership tier extension)Travel to SingaporeFlights cancelled by Singapore Airlines
For all other travel information regarding Covid-19, visit the Travel Information Centre.
KrisFlyer Milestone Rewards
KrisFlyer Milestone Rewards are applicable to all KrisFlyer and KrisFlyer Elite members. KrisFlyer Milestone Rewards are awarded automatically when you have earned the required Elite miles on flights operated by Singapore Airlines, and/or Scoot in a single calendar year, from 01 January to 31 December.
No, KrisFlyer Milestone Rewards are applicable to KrisFlyer and KrisFlyer Elite members only. PPS Club members can earn exclusive PPS Rewards, based on their accrued PPS Value in their current membership year.
Yes, you can still use them for your upcoming bookings before the reward expiry date, subject to the same Terms and Conditions.
To track your KrisFlyer Milestone Rewards, log into your KrisFlyer account on singaporeair.com or via your SingaporeAir mobile app, then go to the “KrisFlyer Milestone Rewards” tab under your Account Summary. Your KrisFlyer Milestone Rewards progress tracker and applicable rewards that you have earned will be shown here.
To access your KrisFlyer Milestone Rewards, log into your KrisFlyer account on singaporeair.com or via your SingaporeAir mobile app, then go to the “KrisFlyer Milestone Rewards” tab under your Account Summary.
Download the Kris+ app to redeem the 1,500 KrisPay miles awarded, and visit KrisShop.com to redeem the S$20 KrisShop Promo code.
For all other KrisFlyer Milestone Rewards, you can use the reward(s) on your eligible booking(s) online. If you require further assistance, contact KrisFlyer Membership Services.
If you have accrued the required Elite miles by flying with Singapore Airlines and/or Scoot from 01 January 2022, the new KrisFlyer Milestone Rewards for 1,000 and 2,500 Elite miles will be automatically credited to your account by end February 2022.
You will be credited with the 1,000 Bonus KrisFlyer Miles Reward by end February 2022. The 1,000 bonus miles will be automatically credited on your eligible Scoot flight by end of February 2022.
KrisFlyer Milestone Rewards cannot be transferred. However, you can use the Short-haul Advance Upgrade and Premium Economy Advance Upgrade rewards for bookings for your redemption nominees.
You can retrieve the promo code from “Messages”. Simply log into your KrisFlyer account on singaporeair.com or via your SingaporeAir mobile app and click on the “Messages” tab to retrieve the relevant reward message.
KrisShop promo codes that have expired cannot be re-issued.
Terms and conditions governing the use of KrisFlyer Milestone Rewards are available here.