Singapore Airlines

Help and FAQs

Two-factor authentication (2FA)

Verify that you have entered the correct OTP sent to you via SMS or email.

You will only be required to enter the 6 digits of the OTP, without the 4 alpha prefix. Please check that the 4 alpha prefix in the OTP sent to you corresponds with the one shown in the 2FA OTP prompt window.

If your OTP is still incorrect after several tries, select “Resend OTP” to generate a new OTP.

This service is currently offered free of charge but you may incur standard SMS charges from your mobile operators for receiving SMS.

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