Help and FAQs
Covid-19 related support
Learn more about our latest support measures regarding Covid-19:
Complimentary Rebooking PolicySupport for KrisFlyer members (including miles and membership tier extension)Support for PPS Club members (including membership tier extension)Travel to SingaporeFlights cancelled by Singapore Airlines
For all other travel information regarding Covid-19, visit the Covid-19 Information Centre.
Two-factor authentication (2FA)
Verify that you have entered the correct OTP sent to you via SMS or email.
You will only be required to enter the 6 digits of the OTP, without the 4 alpha prefix. Please check that the 4 alpha prefix in the OTP sent to you corresponds with the one shown in the 2FA OTP prompt window.
If your OTP is still incorrect after several tries, select “Resend OTP” to generate a new OTP.
This service is currently offered free of charge but you may incur standard SMS charges from your mobile operators for receiving SMS.
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