Help and FAQs
Covid-19 related support
Learn more about our latest support measures regarding Covid-19:
Complimentary Rebooking PolicySupport for KrisFlyer members (including miles and membership tier extension)Support for PPS Club members (including membership tier extension)Travel to SingaporeFlights cancelled by Singapore Airlines
For all other travel information regarding Covid-19, visit the Covid-19 Information Centre.
The unaccompanied minor service is our way of ensuring that young passengers travelling without an adult have a safe and comfortable journey from check-in to their final destination.
The service is mandatory for children aged 5 to under-12 years, and optional for those aged 12 to under-18 years, as long as they’re not travelling with an adult (18 years or older) on the same flight and class of travel. For children aged 12 to under-18 years, additional charges may apply for the service. Children under 5 years of age are not allowed to travel as an unaccompanied minor without prior approval from us and the relevant authorities.
If a child is travelling on a connecting flight operated by one of our Star Alliance or other partner airlines, please contact the respective airline to learn about their policies and make the necessary arrangements.
The unaccompanied minor service is not available for flights booked on our website. Once you’ve booked your child’s flight(s) with your travel agent or local Singapore Airlines office, simply complete the Unaccompanied Minors Handling form and get in touch with your local Singapore Airlines office to let them know that you require this service. For children aged 12 to under-18 years, additional charges may apply for the service.
Booking a flight for your child as an unaccompanied minor is the same as booking a flight for yourself, with some additional personal information required from you.
Simply inform your local Singapore Airlines office of your child’s age, as well as the names, addresses and contact numbers of yourself and the guardian who will be accompanying the child either at the point of departure or arrival.
You should also highlight any special requirements your child may have – for instance, with meals. However, if your child is below 8 years of age, we’ll order his/her meals on your behalf.
Your child must have an individual passport with at least six months validity. If required, he/she must also have a valid visa to enter the destination country and a re-entry permit to return to his/her home country. Your child must also have had all the required inoculations and medical check-ups, with the relevant paperwork as proof.
Our ground staff will meet your child at the check-in counter and assist him/her through the process. You or the guardian who is accompanying your child should remain at the airport until the flight departs.
Once the flight takes off, we’ll inform you or your child’s guardian (at your child’s destination) of the flight’s estimated arrival time. If your child is transferring to another Singapore Airlines flight in Singapore, you or your child’s guardian will receive a text message once your child has boarded the second Singapore Airlines flight.
At departure and arrival, your child will have priority through the immigration, security, boarding, baggage collection and customs clearance lines. Our staff will also assist your child in completing any forms required by immigration and customs of the destination city/country.
Our cabin crew will check on your child frequently, to ensure that he/she has everything he/she needs for a safe and comfortable journey. They will also provide games, puzzles and gifts for your child to enjoy.
We’ll do everything we can to ensure that your child promptly receives the medical attention he/she needs. All our ground staff and cabin crew are trained to provide first aid. If necessary, we’ll also page for a doctor and/or take your child to the nearest hospital. We’ll call you and/or your child’s guardian both at the point of departure as well as arrival, and keep you informed of your child’s progress. Once your child is well again we’ll take care of all the arrangements required for his/her onward journey.
Your child’s bags will have special tags for quick and easy collection by our ground staff. We’ll help your child with his/her bags through customs, until he/she meets you or his/her guardian at the airport.
If your child has to stay overnight, we’ll assist him/her through the immigration procedures and take care of your child’s needs throughout the transfer. We’ll also make arrangements for your child to telephone you, at our expense.
We’ll keep you informed of any flight disruptions or changes to the flight schedule. We’ll also make arrangements for your child to telephone you, at our expense. If the disruption or change in flight schedule results in your child having to stay overnight, we’ll assist him/her through the immigration procedures and take care of accommodation and meals at a partner hotel. One of our staff or an appropriate representative will accompany your child throughout his/her stay.
We’ll call you and/or your child’s guardian both at the point of departure as well as arrival. You’ll know the expected time of the flight’s arrival, and are required to make arrangements for your child’s transportation from the airport. Our ground staff will accompany your child until he/she meets you or his/her guardian at the airport.