Singapore Airlines

Help and FAQs

Mix KrisFlyer Miles and Cash

Yes you can, as long as the conditions of your selected fare allow for changes to be made to your flight or itinerary. Relevant fees may apply, and must be paid with your credit/debit card.

You can make changes to your flight or itinerary on the Manage Booking page.

Yes you can, as long as the conditions of your selected fare allow for a cancellation. Relevant fees may apply, which will first be deducted from the amount you paid in miles and any outstanding shortfall deducted from the amount paid with credit/debit card.


You’ll be refunded the total amount you’ve paid, excluding the relevant cancellation fees. Your refund will be applied to your credit/debit card, up to the amount that you had paid using the card. Any remaining amount will be refunded in KrisFlyer miles. However, expired KrisFlyer miles can’t be refunded.

 

No. Expired KrisFlyer miles can’t be refunded to your KrisFlyer account. For your benefit, the miles with the latest expiry date will be refunded first.

No. Ancillaries are non-refundable and non-transferable, whether they were purchased with KrisFlyer miles or credit/debit card.

(a) fare on Singapore Airlines for myself?
Yes, you can earn KrisFlyer and Elite miles on eligible fares across all classes of travel and PPS Value on eligible fares in Suites, First Class and Business Class. KrisFlyer miles, Elite miles and PPS Value will be earned in proportion to the amount (excluding taxes) that you have paid with your credit/debit card. If the full amount is paid with miles, you won’t earn KrisFlyer miles, Elite miles and PPS Value.


(b) fare on Singapore Airlines for my redemption nominee(s) only?
No, you won’t earn miles when you’re not a passenger in the same booking. If your redemption nominee is a KrisFlyer or PPS Club member, he/she will earn KrisFlyer miles, Elite miles and PPS Value on eligible fares. KrisFlyer miles, Elite miles and PPS Value will be earned in proportion to the amount (excluding taxes) that you have paid with your credit/debit card.


(c) fare on Singapore Airlines for myself and my redemption nominee(s), with whom I’ll be travelling?
Yes, you can earn KrisFlyer and Elite miles on your own eligible fare across all classes of travel and PPS Value on your own eligible fare in Suites, First Class and Business Class. KrisFlyer miles, Elite miles and PPS Value will be earned in proportion to the amount (excluding taxes) that you have paid with your credit/debit card.

 

To maximise the number of KrisFlyer miles, Elite miles and PPS Value you’ll earn from the booking, the amount paid with KrisFlyer miles will firstly be allocated to taxes for all passengers. Any additional KrisFlyer miles will then be allocated to the fares and surcharges* in this order: passengers who are not KrisFlyer members, passengers who are KrisFlyer members and lastly, yourself. Any remaining cost will then be paid by credit/debit card to earn KrisFlyer miles, Elite miles or PPS Value.

 

(d) Ancillaries purchased for Singapore Airlines flights for myself or my redemption nominee(s)?
No, you won’t earn KrisFlyer miles, Elite miles or PPS Value on payment for ancillaries.


*Please note that fuel and insurance surcharges will be removed as a separate component and folded into the base airfare of the ticket price for Singapore Airlines flights progressively from 28 March 2017. Find out more here.

No. When you use KrisFlyer miles to pay for your ticket on Singapore Airlines, the miles you earn can only be credited to your KrisFlyer account.

No. You can only purchase KrisFlyer miles if you don’t have enough to redeem for an award ticket. Find out how to purchase KrisFlyer miles for an award ticket.

Find out  how you can mix KrisFlyer miles and cash when booking your next trip on singaporeair.com.

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