Help and FAQs
Covid-19 related support
Learn more about our latest support measures regarding Covid-19:
Complimentary Rebooking PolicySupport for KrisFlyer members (including miles and membership tier extension)Support for PPS Club members (including membership tier extension)Travel to SingaporeFlights cancelled by Singapore Airlines
For all other travel information regarding Covid-19, visit the Covid-19 Information Centre.
Visas and immigration
Each passenger must hold a valid passport (and visa(s), if required) to be allowed entry into each destination on the flight itinerary. We cannot be held responsible if a passenger is denied entry and/or deported by any local authority. Visit the visas and immigration requirements page for more important travel information and applicable regulations.