Singapore Airlines

iThe world at your fingertips

Stay connected when you’re on board

Most of the aircraft in the Singapore Airlines fleet today are WiFi-enabled, making it easy for you to stay in touch with loved ones. Plus, if you’re travelling on Suites, First Class, Business Class, or belong to our PPS Club or KrisFlyer member programme, you would be eligible for complimentary WiFi on board selected aircraft. Alternatively, you can choose to text or access the internet on board via data roaming, or make phone calls with your personal in-seat telephone.

Learn more about Inflight WiFi

Learn more about Inflight Texting and Data Roaming

Learn more about In-seat Telephone


Inflight WiFi

Inflight WiFi

The convenience of inflight connectivity is offered on our Airbus A350, A380, Boeing 777-300ER and 787-10 aircraft.


Complimentary WiFi

Complimentary WiFi is offered to passengers travelling in Suites, First Class, Business Class, PPS Club members, supplementary cardholders and KrisFlyer members on selected aircraft.

Suites / First Class Unlimited*
Business Class / PPS Club members and supplementary cardholders 100MB*
KrisFlyer members 30MB/2-hour chat session*

*Available on A350, 787-10 and selected A380 and 777-300ER aircraft.
*On selected A380 and 777-300ER aircraft with an older inflight connectivity system, the complimentary WiFi allowance is 100MB for Suites/First Class and 30MB for Business Class/PPS Club members and supplementary cardholders. These aircraft are undergoing progressive retrofit to a newer inflight connectivity system.

Here’s how you can enjoy your complimentary WiFi:

1. Add membership details 2. Connect to ‘KrisWorld’ 3. Claim complimentary access
Enter your PPS Club or KrisFlyer details when you book your flight, via Manage Booking,  at the airport check-in kiosk, or check-in counter. When you’re at cruising altitude on board a WiFi-enabled aircraft, connect to the ‘KrisWorld’ WiFi network on your device while in flight mode. Visit www.singaporeair-krisworld.com on your browser, select ‘Complimentary Access’ and fill out the details.

 
WiFi plans

To enjoy data on board our WiFi-enabled aircraft, purchase a plan that fits your needs. We offer three different plans, depending on whether you wish to chat, surf, or work.

Do note that a purchased WiFi plan is only valid on the flight sector on which the purchase was made. For example, a price plan purchased on SQ12 from Singapore to Tokyo (Narita) cannot be used on the next sector of the same flight from Tokyo (Narita) to Los Angeles.

Plan Price
Chat (30MB)
Optimised for text-only messaging services. Valid for 2 hours only or when the 30MB limit is reached.
USD 3.99
Pro (100MB)
Great for web browsing and emails
USD 9.99
Premium (200MB)
Ideal for keeping up with work.
USD 15.99

 

Optimising your WiFi usage

Here are some tips to help you make the most of your WiFi data on board:

  • Enable low data/power mode
  • Disable media auto-download
  • Avoid bandwidth-intensive activities
  • Pause WiFi session if device is left idle

Do note that your inflight WiFi experience may vary, depending on the number of users, satellite coverage, weather conditions, and regulatory approvals.

For further enquiries on your WiFi session, please email: 

SITAONAIR:  cs@sitaonair.aero

Panasonic:   SIA.CustomerCare@Panasonic.aero  

FAQs on Internet Access


Inflight Text / Data Roaming

Inflight Texting and Data Roaming

Once you’re at cruising altitude on board a WiFi-enabled aircraft, you can connect to the internet via your mobile phone network if your operator has a roaming agreement with Aeromobile or OnAir.

 

Do note that charges will apply when you’re using mobile data roaming. These charges are determined by your mobile operator, and will be reflected in your mobile phone bill.

Here’s how you can use mobile data roaming on board:

1. Connect to Aeromobile/OnAir 2. Wait for an SMS 3. You’re connected!
Turn off flight mode, enable roaming, and connect to the ‘Aeromobile’ or ‘OnAir’mobile network.  You’ll receive a welcome message to notify you that mobile services are available.   You can now send and receive text messages, emails, and browse the internet on your device.

 

If you are a M1, Singtel, or Starhub mobile customer, you can enjoy unlimited data roaming with AeroMobile and OnAir at the following promotional rates:

Singtel SGD 29 for 24 hours
StarHub, M1 SGD 25 per day*
*Please note that the timer resets daily at 00:00 hours (Singapore time, GMT +8) 

 Find out more at  M1, Singtel, and StarHub!


In-seat Telephone

In-seat Telephone

Your seat on board Singapore Airlines comes with a personal telephone that lets you make calls via a global satellite network. You can also make seat-to-seat calls for free.

First minute or part thereof USD 5.90
Every additional six-second block USD 0.59