Singapore Airlines

iThe world at your fingertips

The world at your fingertips

Surf, tweet, or send a text message on your own mobile phone, tablet, or laptop. Thanks to our partnership with SITAONAIR and Panasonic, you’re able to stay connected to the ground even while you’re 30,000 feet in the air. The convenience of inflight connectivity is offered on our Airbus A350, A380, Boeing 777-300ER and 787-10 aircraft.  Our cabin crew will play a video if connectivity services are available on your flight.

Learn more about Internet Access

Learn more about Inflight Text / Data Roaming


Internet Access

Internet Access

Price plans

Our inflight WiFi price plans are as follows:

  • Chat (30MB) – USD 3.99

Optimised for text-only messaging services. Valid for 2 hours only or when the 30MB limit is reached.

  • Pro (100MB) – USD 9.99

Great for web browsing and emails.

  • Premium (200MB) – USD 15.99

Ideal for keeping up with work.

 

Our inflight WiFi price plans may be subjected to change. Check out our inflight WiFi portals for the latest price plans and promotions!

A purchased WiFi plan is only valid on the flight sector on which the purchase was made. For example, a price plan purchased on SQ12 from Singapore to Tokyo (Narita) cannot be used on the next sector of the same flight from Tokyo (Narita) to Los Angeles.


To connect to WiFi, simply:  

Complimentary WiFi

Complimentary WiFi is offered to passengers travelling in Suites, First Class, Business Class, PPS Club members and supplementary cardholders. Simply provide the necessary details via the ‘Complimentary Access’ section on the inflight portal. See below for more details:

Suites / First Class  Unlimited*
Business Class / PPS Club members and supplementary cardholders  100MB*

*Available on A350, 787-10 and selected A380 and 777-300ER aircraft.

On selected A380 and 777-300ER aircraft with an older inflight connectivity system, the complimentary WiFi allowance is 100MB for Suites/First Class and 30MB for Business Class/PPS Club members and supplementary cardholders. These aircraft are undergoing progressive retrofit to a newer inflight connectivity system.


Tips to Optimise Your Inflight WiFi Data Plan

It is advisable that you:

  • Enable low power mode and disable background app refresh
  • Disable software/app updates and cloud backups
  • Disable media auto-download on chat apps and close inactive apps
  • Pause WiFi session if device is left idle
  • Avoid bandwidth intensive activities such as streaming and transferring sizeable files
  • Enable ‘Auto-Join’ in your WiFi settings to remain connected to the network

 

The inflight WiFi connectivity experience is subject to factors such as the number of concurrent users, regulatory approvals, satellite coverage, and weather conditions.


For further enquiries on your WiFi session, please contact:
  

SITAONAIR:  cs@sitaonair.aero

Panasonic:   SIA.CustomerCare@Panasonic.aero  

FAQs on Internet Access


Inflight Text / Data Roaming

Inflight Text / Data Roaming

Price plans

Your mobile service provider must have a roaming agreement with our connectivity service provider, OnAir or AeroMobile. Roaming charges are determined by your local mobile service provider, and will be reflected in your mobile phone bill. Please note that charges will apply if you do not turn off auto-roaming during the flight.


To access the service, simply:


Current Promotions

Save more if you’re a M1, Singtel or StarHub  mobile customer! Activate data roaming prior to your flight and enjoy unlimited data roaming on selected aircraft with OnAir and AeroMobile connectivity services at the following rates:

Singtel SGD 29 for 24 hours
StarHub, M1 SGD 25 per day*
*Please note that the timer resets daily at 00:00 hours (Singapore time, GMT +8) 

 Find out more at  M1, Singtel, and StarHub!


In-seat Telephone

In-seat Telephone

Get in touch with a loved one, close a business deal or make a business reservation at your destination – all with the touch of a button. A personal in-seat telephone lets you to make calls via a global satellite network. Calls are US$0.59 per six-second block (with a minimum charge of US$5.90 for the initial minute). Seat-to-seat calls are available for free.