Singapore Airlines Holidays
Book your Singapore Airlines Holidays package (flights and hotels) online directly today from these countries:
HBG Holidays Singapore Pte. Ltd., trading as Singapore Airlines Holidays, a company registered in Singapore, with its registered office address at 101 Thomson Road, #16-01 United Square, Singapore 307591 | Co. Reg. No.: 201719350C | GST Reg. No.: 201719350C
Singapore Airlines Holidays are also offered through our subsidiary, Tradewinds Tours & Travel. For details or to book, get in touch with them at +65 6506 7733, email firstname.lastname@example.org or book here.
Please note that bookings made via our subsidiary Tradewinds Tours & Travel are only applicable for passengers who have already booked an eligible flight on SQ/MI, and wish to purchase separate land content.
Singapore Airlines Holidays (SAH) – FAQs
General Package Information
“Singapore Airlines Holidays” (SAH) is a Singapore Airlines-branded package that offers customers the ability to customise their travel package by selecting their preferred Singapore Airlines/SilkAir flights and hotels, as well as other ancillaries made available subsequently (such as car rental, activities), at an attractive singular bundled price point.
2. How is SAH different from the existing ‘Hotels’ offered on singaporeair.com through in-path booking flow or on www.agoda.com/singaporeair?
The hotel bookings through in-path booking flow or www.agoda.com/singaporeair do not offer the dynamic capabilities of combining flights with various travel itinerary components into a single package. If booked directly from the white label website, then there is no requirement for customers to purchase an accompanying Singapore Airlines/SilkAir flight in order to transact.
3. How do I access the SAH package website?
The SAH online packages are currently available only from Australia, New Zealand, Philippines and Singapore. Online SAH packages will be made available to more markets progressively. You can access SAH via the following country websites:
A ‘’Flights + Hotels’’ tab is also added onto its country homepage on singaporeair.com, which will direct you to the SAH website.
4. What are the accepted payment methods on the SAH website?
The website accepts payments by all of the following credit and debit card types such as American Express, Visa Credit, Mastercard Credit, Diners Club, Visa Electron, Visa Debit and Mastercard Debit. The transaction will appear on your credit card statement as “HBG Holidays Singapore”.
5. Are there alternative payment methods for me to pay via Singapore Airlines ticket offices?
You can avail the SAH packages only via the SAH websites. The booking and payment must be made on the site and cannot be made via other channels.
6. Am I expected to present the credit card used for the website purchase at airport check-in and hotel check-in?
No, you are not required to present the credit card used for the website purchase at airport check-in and hotel check-in.
7. Am I able to do seat selection, or purchase additional baggage et cetera after purchasing SAH?
Yes. After a SAH package is successfully transacted on the SAH website, you can retrieve your flight bookings via singaporeair.com > Manage Booking, and proceed with your seat selection and/or purchase of any existing ancillaries already available on singaporeair.com.
KrisFlyer Miles for Package bookings
Yes. You will be earning KrisFlyer miles in accordance to the fare class eligibility. In addition, you will earn 2 KF miles per USD1 spend on the total package.
Only the lead / principal booking passenger (Passenger 1) can earn 2 KF miles per USD1 spent on the total package (i.e. fare-basis and package miles). Lead / principal booking passenger must enter KrisFlyer membership numbers at the booking stage to automatically earn the fare-basis and package miles.
All other accompanying KF members in the same booking will only be entitled to fare-basis miles, where applicable. All eligible accompanying passengers are to enter their KrisFlyer membership numbers at the booking stage to automatically earn the fare-basis miles.
With the introduction of NZ-operated and TR-operated flights that are also SQ-marketed flights from 27 Apr 2020 onwards, mileage accrual eligibility and levels on codeshare flights are determined by the operating carrier. Please confirm the booking class during reservation to determine if the passenger’s ticketed flight is eligible for KrisFlyer mileage accrual. To find out the miles he/she can earn from partner frequent flyer programmes, please visit the respective Scoot or Air New Zealand websites for more details.
If your KrisFlyer membership number is not inserted at the point of booking, it can still be done by presenting the KF membership card at airport check-in. However, please note that post-booking capture of KrisFlyer membership numbers will only earn members the fare-basis miles excluding the package miles.
Package Hotel related information
You have a choice of more than 170,000 hotels across 185 countries with 700+ destinations to combine with Singapore Airlines/SilkAir flights to create your own package.
10. What do Full Board and Half Board mean?
Full Board includes breakfast, lunch and an evening meal while Half Board includes breakfast and evening meal. The type of meals served vary from hotel to hotel.
11. How many people can share a double, twin or triple room?
Twin rooms contain two single beds and are suitable for either one or two people. A Double Room can be shared by two people. It may have one double bed or two single beds. A triple room is made for three people with a large double (or twin) that can take an extra bed (upon request & availability), normally as a camp or rollaway bed.
12. Can I book just a hotel, without flight(s)?
No, SAH is a package offer that bundles both flights and hotels and cannot be purchased separately.
13. What should I do if I arrive at the hotel without my accommodation voucher?
You must present the hard copy or e-vouchers together with your passport to the hotel at check-in. Failure to present the accommodation voucher may result in the hotel requiring you to pay for the hotel booking.
Alternatively, you can also call the Singapore Airlines Holidays Customer Service Team for further assistance.
14. Can I upgrade my room type after arrival at the accommodation?
It may be possible to upgrade but this will be subject to availability and payment will need to be made directly to the hotel. We recommend you to contact Singapore Airlines Holidays Customer Service Team prior to travel should you have any upgrade requests or changes to your accommodation bookings so that the options can be worked out prior to arrival.
15. What is the Hotel check-in and check-out time and can I arrange a late checkout?
The check-in and check-out timings are indicated on the package vouchers. Times vary from property to property and when accommodations are at full occupancy, there may be a small delay. If you would like to arrange for a late checkout, you may approach the accommodation provider who will either allow you to maintain the room (subject to availability and applicable charges), or provide an area where your luggage may be stored if this is allowed at the hotel.
16. Do I need to pay city/tourism/property tax or any other charges at hotel?
You may be required to pay a city/tourism/property tax, where applicable. The tax is based on star ratings and will vary depending on the location. These must be paid locally at the hotel upon arrival and are not collected in advance. In some cases, certain hotels may charge a security deposit to cover your personal expenses at the hotel. The deposit will be refunded upon check out.
17. What should I do if I do not like the hotel upon arrival or have issues with hotel services?
If you wish to change hotel upon arrival, you can contact the Customer Service Team. Please note that the hotel may apply full stay charges for the cancellation and you will have to pay in full for the new hotel.
18. What can I do if I encounter an emergency at the travel destination?
You can contact the Customer Service team for assistance relating to your package (flight and/or hotel). In many instances, travel insurance may cover you for any disruptions to your travel plans, and you are highly encouraged to apply for one prior to your travel commencement.
19. Can I amend or cancel my package booking through the website or SIA ticket offices?
No. Please contact the Customer Service Team for assistance.
All amendments and cancellations will be subject to the holiday package terms and conditions.
20. What will happen to my package if the holiday destination is affected by Natural Disaster or incidents that make it unsafe for me to travel to the destination?
Singapore Airlines is not liable to pay any compensation for the cancellations of hotel bookings due to Natural disaster or any other incident that is unusual and unforeseeable and is beyond the control of Singapore Airlines and its hotel partner.
21. What will happen to my package if Singapore Airlines cancels its flights to the holiday destination due to commercial or technical reasons?
The Customer Service Team will provide all the necessary assistance in rebooking your flights and hotel accommodation to the same destination and provide the applicable reimbursement for the loss of hotel room nights, wherever applicable. If you decide not to travel, we will process a full refund for your unutilised SAH booking. Please allow 6-8 weeks for the refund to be processed.
22. How can I reach the Customer Service Team for assistance?
The Customer Service Team can be reached at these hotlines:
- Australia Hotline: +61 2 916 54005
- New Zealand Hotline: +64 9 887 7087
- Philippines Hotline: +63 2 8 849 2978
- Singapore Hotline: +65 6330 6784
- Japan Hotline: +63 2 8 849 2989
- India Hotline: +63 2 8 849 2949
- Vietnam Hotline: +84 2 844 581 618
- Indonesia Hotline: +63 2 8 849 2990
Operating hours are 9am to 6pm local time.
Alternatively, you may email email@example.com and firstname.lastname@example.org.
Singapore Airlines strongly advises you to obtain travel insurance for your SAH packages. You may purchase travel insurance after completing your SAH booking by going on to singaporeair.com>Manage booking and selecting Insurance as an add-on. Please note that this option is not available in some markets.
Bookings made on the Tradewinds Tours & Travel (Singapore Co Reg. No. 199201264R) website and the Singapore Airlines Holidays website are subject to their terms and conditions. Singapore Airlines is not responsible for land packages and other services provided by Tradewinds and/or other third parties.