Singapore Airlines

Revisions to Redemption Award and Upgrade Levels and Stopover Feature

 

As part of our ongoing review of the KrisFlyer programme, we will be revising the miles required for flight redemptions and upgrades. These changes will apply to redemption bookings on Singapore Airlines and Star Alliance airlines, ticketed on or after 5 July 2022. Changes to the stopover feature for redemption bookings will apply to bookings ticketed on or after 1 August 2022.

 

We seek your understanding that these changes were made after very careful deliberation, taking into account higher costs, and are necessary to ensure the KrisFlyer programme remains sustainable. We are committed to providing our members with more ways to earn and redeem miles, both in the air and on the ground, and to providing greater value to your KrisFlyer membership, through regular enhancements to our programme offerings and benefits.

 

Revisions to Award and Upgrade Levels

 

Singapore Airlines Award Chart

Upward adjustments will be made to Saver Award levels on all sectors, with minor adjustments to Advantage Award levels on selected sectors on Singapore Airlines flights.

 

Click here to view the Singapore Airlines Award Chart, effective from 5 July 2022.

 

 

Singapore Airlines Upgrade Award Chart

Upward revisions will be made to Saver and Advantage Award Levels on all sectors for redemption upgrades on Singapore Airlines flights.

 

Click here to view the Singapore Airlines Upgrade Award Chart, effective from 5 July 2022.

 

 

Star Alliance Award and Upgrade Chart

Adjustments to Award and Upgrade levels will apply for flights operated by Star Alliance member carriers, or in combination with flights operated by Singapore Airlines.

 

Click here to view the Star Alliance Award Chart, effective from 5 July 2022.

 

Click here to view the Star Alliance Upgrade Award Chart, effective from 5 July 2022.

 

 

Star Alliance Round the World Award

Upward revisions will be made to the Star Alliance Round The World award pricing and will be effective from 5 July 2022. These revised fares will be progressively updated.

 

 

Award Chart of Other Partner Airlines

Upward revisions will be made to Award Levels for flights on partner airlines for flights ticketed on or after 1 August 2022.

 

Click here to view the Alaska Airlines Award Chart, effective 1 August 2022

 

Click here to view the Virgin Atlantic Award Chart, effective 1 August 2022

 

Click here to view the Virgin Australia Award Chart, effective 1 August 2022

 

Click here to view the Vistara Award Chart, effective 1 August 2022

 

Click here to view the Juneyao Airlines^ Award Chart, effective 1 August 2022

 

 

^Star Alliance Connecting Partner

 

 

 

Revisions to Stopover Option for Redemption Bookings

 

Stopovers for eligible redemption bookings ticketed on or after 1 August 2022 will be limited to a maximum of 30 days. Complimentary stopovers exceeding 30 days, as well as the paid stopover option, will no longer be available with effect from 1 August 2022.

FAQ

 

Revisions to Redemption Award and Upgrade Levels

  1. What are the changes to Redemption Awards that are booked and ticketed on or after 5 July 2022?

    Adjustments will be made to Redemption Award and Redemption Upgrade levels in First Class, Business Class, Premium Economy Class, and Economy Class. The revised Redemption Award and Redemption Upgrade charts apply to such bookings ticketed on or after 5 July 2022.
  2. I have a ticketed redemption booking with departure date on or after 5 July 2022. Which mileage level is applicable?

    If you have issued your ticket(s) before 5 July 2022, the current redemption award levels (before the revisions) apply.
  3. If I make changes to my ticketed redemption booking on or after 5 July 2022, which mileage level will apply?

    Changes to flight date on or after 5 July 2022 will not require additional miles.

    For example, a member has an Economy Saver redemption ticket issued before 5 July 2022 from Singapore to Bangkok for travel on 1 September 2022.

    Member may change his flight date to 15 September 2022 after 5 July 2022 without paying additional miles*, provided award type and itinerary remains unchanged.

    Other changes made to the itinerary on or after 5 July 2022 will be calculated based on the revised award levels.

    For example, a member has an Economy Saver redemption ticket issued before 5 July 2022 from Singapore to London for travel on 1 September 2022.

    After 5 July 2022, member would like to change his routing from Singapore to Paris. The miles required for the change in routing will be calculated based on the revised award levels.

    *Additional service fee of USD 25 of 2,500 KrisFlyer miles will apply for selected services rendered offline by an Singapore Airlines office or reservations hotline.
  4. I have been placed on waitlist for my SIA redemption award booking/upgrade. If my booking/upgrade is confirmed on or after 5 July 2022, which mileage level will apply?

    The revised redemption award and redemption upgrade charts apply to confirmed waitlist bookings ticketed on or after 5 July 2022.
  5. Can confirmation for my waitlisted SIA redemption award booking/upgrade be expedited?

    We are unable to expedite the confirmation of your waitlisted booking. Waitlists for redemption award bookings will be automatically confirmed at any time when seats become available and you will receive an email update on the waitlist redemption confirmation.

    You may complete your booking online on singaporeair.com.
  6. Can I be placed on waitlist for my STAR redemption award booking/upgrade? If my booking/upgrade is confirmed on or after 5 July 22, which mileage level will apply?

    Waitlists are not offered for STAR redemption bookings/upgrades.

 

 

 

Revisions to Stopover Option for Redemption Bookings

  1. How many complimentary stopovers am I entitled to for redemption award bookings?

    Refer to the table below for the validity and number of complimentary stopovers available with each redemption award ticket type.

     

    Stopovers are only permitted for up to 30 days. Additional stopovers are no longer permitted for redemption award tickets issued on or after 1 August 2022 regardless of the class of travel. Two separate redemption award bookings will be required for stopovers of more than 30 days for redemption award tickets issued on or after 1 August 2022.

      Saver Awards Advantage Awards
     
    One-Way
    Saver Awards
    No stopover
    Advantage Awards
    1 stopover
     
    Round Trip
    Saver Awards
    1 stopover
    Advantage Awards
    2 stopovers
     
    Validity of award tickets
    Saver Awards
    12 months
    Advantage Awards
    12 months
  2. How can I add a complimentary stopover to my redemption booking?

    Complimentary stopovers may be added on singaporeair.com for eligible award redemption ticket types.
  3. Can I add a stopover of more than 30 days after 1 August 2022?

    No, stopovers are only permitted for up to 30 days. Additional stopovers will no longer be permitted for redemption award tickets issued on or after 1 August 2022 regardless of the class of travel.

     

    Two separate redemption award bookings will be required for stopovers of more than 30 days for redemption award tickets issued on or after 1 August 2022.
  4. I have a ticketed redemption booking with a stopover of more than 30 days. Can I make changes to my booking after 1 August 2022?

    Only date changes* for tickets issued before 1 August 2022 will be permitted. Other changes to the itinerary will not be permitted.

    Additional service fee of USD 25 of 2,500 KrisFlyer miles will apply for selected services rendered offline by an Singapore Airlines office or reservations hotline.

 

 

 

Revisions to Award Levels for Other Partner Airlines

  1. What are the changes to award levels on partner airlines that are booked and ticketed on or after 1 August 2022?

    Adjustments will be made to award levels on partner airlines: Alaska Airlines, Virgin Australia, Virgin Atlantic, Vistara, and Juneyao Air. The revised partner airlines award charts will apply to all bookings ticketed on or after 1 August 2022.
  2. I have a ticketed redemption booking on a partner airline with departure date on or after 1 August 2022. Which mileage level is applicable?

    If you have issued your ticket(s) before 1 August 2022, the current redemption award levels (before the revisions) apply. The revised award levels will apply to all tickets issued on or after 1 August 2022.
  3. If I make changes to my ticketed redemption booking on a partner airline on or after 1 August 2022, which mileage level will apply?

    Changes to flight date on or after 1 August 2022 will not require additional miles. Other changes made to the itinerary on or after 1 August 2022 will be calculated based on the revised award levels.