Upcoming changes to the KrisFlyer programme
As part of our ongoing review of the KrisFlyer programme, we will be introducing a series of enhancements to improve your redemption experience. Revisions will also be made to selected aspects of the Singapore Airlines and SilkAir Award and Upgrade charts.
More upgrade options
As part of our commitment to bring you more redemption options, upgrades from Economy Class to Business Class for flights with a Premium Economy Class cabin are available with immediate effect. The number of miles required for an Economy to Business Class Upgrade will be the same for aircraft with or without a Premium Economy cabin.
Greater convenience on redemption availability
From 31 January 2019, you will be able to view available redemption options across a seven-day window. Simply check the Flexible travel dates box during your redemption search to get an overview of the redemption availability and respective lowest redemption award levels, for flights three days before and after your selected date.
This enables you to see relevant available redemption inventory at a glance and select alternative dates of travel more conveniently.
Certainty for waitlisted redemptions
To give you greater certainty for your waitlisted flight redemptions, you will be informed of the outcome of your waitlist 14 days before the flight.
At least two weeks prior to the flight, all successful waitlist redemptions will be confirmed, and unsuccessful ones cancelled.
This change is aimed at removing the uncertainty of being on a redemption waitlist, and to give more time to make alternative travel plans should your waitlist not be successful. It will come into effect in the second quarter of 2019.
Waitlists for redemption upgrades will continue to be allowed up to the point of departure.
Discounted redemptions for last minute travel
Due to popular demand, KrisFlyer Spontaneous Escapes will be made a permanent programme feature from February 2019. It offers significant discounts off Saver redemption rates each month to selected destinations across the Singapore Airlines and SilkAir network, for travel the following month.
To commemorate the official launch of KrisFlyer Spontaneous Escapes, the February edition will offer never-before redemption deals to destinations in our network. Details will be made available on singaporeair.com/kfescapes on 15 February 2019.
Revisions to Singapore Airlines and SilkAir Award and Upgrade Charts
We have also reviewed our Award and Upgrade levels as part of an ongoing exercise to ensure competitiveness of the KrisFlyer programme.
There will be no changes to the existing Economy Class Saver Award levels and Advantage Award levels for Singapore Airlines and SilkAir operated flights.
Adjustments however, will be made to Award and Upgrade levels in First Class, Business Class and Premium Economy Class. The revised Award and Upgrade charts apply to redemption and redemption upgrade bookings ticketed on or after 24 January 2019.
- Q1: Can I perform a two-class redemption upgrade on my Singapore Airlines flights?
A: KrisFlyer members may perform a two-class redemption upgrade, from Economy Class to Business Class, on flights with Premium Economy Class cabins. Other combinations of two-class redemption upgrades are not available.
- Q2: Where can I find more information about KrisFlyer Spontaneous Escapes?
A: Details can be found at singaporeair.com/kfescapes.
- Q3: How will I be informed about the deals under KrisFlyer Spontaneous Escapes?
A: Please ensure that you have subscribed to “KrisFlyer & Singapore Airlines Group Promotions” under KrisFlyer communications preferences, and check that your email address in your profile page is updated, as KrisFlyer members will receive the Spontaneous Escapes promotions via email.
- Q4: What are the changes to Redemption Awards on Singapore Airlines/SilkAir, that are booked and ticketed on/after 24 January 19?
A: There will be no changes to the existing Economy Class Saver Award levels and Advantage Award levels for Singapore Airlines and SilkAir operated flights. Adjustments will be made to Award and Upgrade levels in First Class, Business Class and Premium Economy Class. The revised Award and Upgrade charts apply to redemption and redemption upgrade bookings ticketed on or after 24 January 2019.
- Q5: If I have booked a round-trip on Singapore Airlines/SilkAir , where the departure date is before 24 January 2019 and the return date is after 24 January 2019, which mileage level is applicable?
A: If you have issued your tickets before 24 January 2019, the current redemption award levels (before the revisions) apply.
- Q6: If I make changes to my redemption booking or ticket on/after 24 January 19, which mileage level will apply?
A: The revised award levels will apply for changes to your redemption bookings/tickets made on/after 24 January 2019. Members with existing redemption bookings/tickets who wish to change travel plans are advised to make the changes before 24 January 2019, for the current award levels to apply.