Flights cancelled by Singapore Airlines
Last updated 31 Dec 2022, 00:05hrs (GMT +8)
We are sorry to hear that your flight was cancelled. You should have received a SMS, WhatsApp, SingaporeAir mobile app push notification or an email from firstname.lastname@example.org about the flight cancellation.
If you did not receive any of these notifications, please update your contact details via Manage Booking or the SingaporeAir mobile app to be updated about future flight changes.
For flights cancelled by Singapore Airlines, please be assured you will be able to rebook your flight or get a refund for the unused portion of your ticket.
Customers who require documentation of the flight cancellation for insurance claims may request for a flight disruption statement online.
If you purchased your ticket directly from Singapore Airlines, please visit our Assistance Request Form to request a refund or rebook your flight.For travel agency or partner airline bookings, please contact them directly for help regarding rebookings, or refunds. Do note that some travel agents may charge fees, depending on the terms and conditions of your booking with them.
If you are unable to contact your travel agent, you may reach out to your local Singapore Airlines reservation office. If you are a travel agent and need help, please contact your local Singapore Airlines sales office.
My flight was cancelled by Singapore Airlines. What are my options?
You may rebook your flight, or seek a refund. If you booked directly with us, use our Assistance Request Form to let us know your preferred option. For changes to travel dates only, you can do so using Manage Booking.
How far in advance will I be notified if my flight is cancelled?
Flight cancellations can happen any time before departure. However, we strive to inform affected passengers as soon as possible.
If you have an upcoming flight, do update your contact details in Manage Booking to receive timely updates about schedule changes. You may also check the status of your flight to ensure that there are no changes.
My flight was cancelled, but I could not reach my travel agent. How can I get help?
If you are unable to contact your travel agent, you may reach out to your local Singapore Airlines reservations office.