Singapore Airlines

Covid-19: Travel Advisories & Waiver Policies

Travel Restrictions

Travel restrictions are in place around the world to contain the spread of Covid-19.


All short-term visitors: The Civil Aviation Authority of Singapore (CAAS) has announced that travellers will gradually be allowed to transit through Singapore’s Changi Airport from 2 June 2020. Singapore Airlines will announce its plans for these transfer lanes when they have been finalised. Please note that until then, Singapore Airlines customers will not be able to transit through Changi Airport.

All Singapore citizens, Permanent Residents, Long-Term Pass holders and In-Principle Approval holders with approval letter for entry returning from all countries: 14-day Stay Home Notice (SHN) i Government-designated facilities.

For more information, please click here.

All Work Pass holders and foreigners holding Immigration and Checkpoints Authority-issued long-term passes (i.e. Long-Term Visit Pass, Student's Pass or In-Principle Approval) must obtain permission for entry from the relevant agency. More details can be found here.

All travellers entering Singapore, including Singapore Citizens, Permanent Residents and Long-Term Pass holders, must submit an electronic health declaration via the SG Arrival Card e-Services before proceeding with immigration clearance. They are encouraged to submit their health declaration three days prior to their date of arrival. Please refer here for more information.

Visitors affected by the above policy and need to visit Singapore due to extenuating reasons may appeal to Singapore’s Immigrations and Checkpoint Authority here.

Other Countries
Please click on the links below for the travel restrictions imposed by:

For information on the travel restrictions to other destinations, please visit the IATA Travel Centre

Global Travel Waiver Policy

Information on Singapore Airlines travel waiver policy may be found here. We will continue to provide updates as the situation evolves.

In view of the high contact volumes across our customer service touchpoints, we will waive no-show fees for travel scheduled up to 31 July 2020.

Customers who meet our travel waiver policy are encouraged to retain the value of your ticket as flight credits via the Covid-19 assistance request form. These can be used to book future travel. Eligible customers will also get to enjoy bonus flight credits upon rebooking.

For responses to frequently asked questions on our travel waiver policy, please click here.

Due to the high volume of requests, we seek your understanding as it may take longer than usual for our customer service agents to respond to you. We apologise for any inconvenience caused.

Customers who booked their tickets through travel agencies are advised to contact their agents for assistance. Customers who booked their tickets directly through Singapore Airlines may contact their local Singapore Airlines reservations office.

Travel agents who require assistance may wish to contact SIA’s local sales offices.

Customers are advised to check on their insurance policy coverage with their insurers.

For more Covid-19 travel information, visit

Last updated 1 June 2020, 1500hrs (GMT+8)

COVID-19 Assistance Request Form

Customers may use this form to retain the value of their tickets for future travel, make changes to their bookings (with rebooking fees waived), or submit a Covid-19 related query on their flights.
For latest travel information on Covid-19, please click here.