Singapore Airlines
Operational Excellence Programmes
Our Operational Excellence suite focuses on the development of fundamental skills that are essential for time-critical or complex situations. Decision-making, teamwork across departments, and accuracy in communication are some examples of the competencies we can help to develop.
Discover how these competencies can be applied to improve safety and efficiency for your team, business, and organisation.
Here are some of the Operational Excellence programmes that we offer:
Team Resource Management
Target Audience:
Duration*: 2 days (16 hours)
*Duration may vary depending on scope
Learning Outcomes:
1. Operational Management and Specialists
Duration*: 2 days (16 hours)
*Duration may vary depending on scope
Learning Outcomes:
1. Appreciate the basics of human performance and limitations
2. Comprehend effective threat, error and risk management in a team environment
3. Apply situational awareness and cooperation in a professional manner
4. Effectively resolve conflicts and overcome differences to achieve a safe outcome
2. Comprehend effective threat, error and risk management in a team environment
3. Apply situational awareness and cooperation in a professional manner
4. Effectively resolve conflicts and overcome differences to achieve a safe outcome
Threat, Error & Risk Management (TERM)
Target Audience:
Duration*: 1 day (8 hours)
*Duration may vary depending on scope
Learning Outcomes:
1. Operational Management and Specialists
Duration*: 1 day (8 hours)
*Duration may vary depending on scope
Learning Outcomes:
1. Recognize symptoms of fatigue and stress, and act to minimise the likelihood of an error
2. Internalise positive safety centric attitudes by focusing on defined markers, to influence safety behaviour
3. Operationalise error management
2. Internalise positive safety centric attitudes by focusing on defined markers, to influence safety behaviour
3. Operationalise error management
Team Resilience
Target Audience:
Duration*: 1 day (8 hours)
*Duration may vary depending on scope
Learning Outcomes:
1. Operational Management and Specialists
Duration*: 1 day (8 hours)
*Duration may vary depending on scope
Learning Outcomes:
1. Appreciate the human response during times of uncertainty or crisis
2. Identify and mitigate human-related errors
3. Leverage markers to develop and strengthen personal resilience
4. Be mentally prepared
2. Identify and mitigate human-related errors
3. Leverage markers to develop and strengthen personal resilience
4. Be mentally prepared
Find out more about Singapore Airlines Academy
Find out more about our Service Excellence Programmes
Find out more about our Innovation & Digital Programmes
To find out more about this and other programmes contact us at theacademy@singaporeair.com.sg.
