Singapore Airlines
Operational Excellence Programmes
Our Operational Excellence suite focuses on the development of fundamental skills that are essential for time-critical or complex situations. Decision-making, teamwork across departments, and accuracy in communication are some examples of the competencies we can help to develop.
Discover how these competencies can be applied to improve safety and efficiency for your team, business, and organisation.
Here are some of the Operational Excellence programmes that we offer:
Introduction To Team Resource Management (TRM)
Target Audience:
Duration*: 1 day (8 hours)
*Duration may vary depending on scope
Learning Outcomes:
1. Any Operations or Frontline Staff
2. Any personnel working in time-sensitive roles where safety is paramount
2. Any personnel working in time-sensitive roles where safety is paramount
Duration*: 1 day (8 hours)
*Duration may vary depending on scope
Learning Outcomes:
1. Appreciate the basics of human performance and limitations
2. Comprehend effective threat, error and risk management in a team environment
3. Apply situational awareness and cooperation in a professional manner
4. Effectively resolve conflicts and overcome differences to achieve a safe outcome
2. Comprehend effective threat, error and risk management in a team environment
3. Apply situational awareness and cooperation in a professional manner
4. Effectively resolve conflicts and overcome differences to achieve a safe outcome
Error Management
Target Audience:
Duration*: 1 day (8 hours)
*Duration may vary depending on scope
Learning Outcomes:
1. Any Operations or Frontline Staff
Duration*: 1 day (8 hours)
*Duration may vary depending on scope
Learning Outcomes:
1. Recognise symptoms of fatigue and stress, and act to minimise the likelihood of an error in a working environment
2. Internalize positive safety centric attitudes by focusing on defined markers, to influence safety behaviour
3. Introduce Error Management framework
4. Operationalise error management
2. Internalize positive safety centric attitudes by focusing on defined markers, to influence safety behaviour
3. Introduce Error Management framework
4. Operationalise error management
Resilience Training
Target Audience:
Duration*: 1 day (8 hours)
*Duration may vary depending on scope
Learning Outcomes:
1. All Staff
Duration*: 1 day (8 hours)
*Duration may vary depending on scope
Learning Outcomes:
1. Appreciate the human response during times of uncertainty or crisis
2. Identify and mitigate human-related errors
3. Leverage markers to develop and strengthen personal resilience
4. Be mentally prepared
Crisis Management The SIA Way
Target Audience:
Duration*: 3 days (off-site)
*Duration may vary depending on scope
Learning Outcomes:
This is an off-site, residential programme.
1. Crisis Management Personnel/ Business Continuity Planning Personnel
2. Frontline Staff, Team Leads, Managers
2. Frontline Staff, Team Leads, Managers
Duration*: 3 days (off-site)
*Duration may vary depending on scope
Learning Outcomes:
1. Recognise the interdependencies between the team and stakeholders
2. Lead with personal resilience in times of crisis
3. Manage stress and fatigue with proven techniques
4. Refine your organisation’s crisis response and continuity plans
2. Lead with personal resilience in times of crisis
3. Manage stress and fatigue with proven techniques
4. Refine your organisation’s crisis response and continuity plans
This is an off-site, residential programme.
Find out more about Singapore Airlines Academy
Find out more about our Service Excellence Programmes
Find out more about our Innovation & Digital Programmes
To find out more about this and other programmes contact us at theacademy@singaporeair.com.sg.
