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COVID-19 Assistance Request Form
Customers may use this form to request for a refund, make changes to their bookings (with rebooking fees waived), or submit a Covid-19 related query on their flights.
For travel information on Covid-19, please click here.
News alerts
24 Mar 2023
Flight cancellations due to planned strikes at German airports on 26 and 27 March 202323 Mar 2023
Advisory on phishing scams and good cybersecurity practices12 Nov 2022
Restrictions on carriage of duty-free alcohol, liquids, aerosols, and gels from Singapore to European Union destinations24 Aug 2022
Update on mask-wearing policy on Singapore Airlines flights22 Mar 2022
High Volume of Customers at SIA Service Centre at ION Orchard