KrisFlyer Presale – 20 March 2025, 12:00hr (GMT+8)

STEPS TO ACCESS THE EXCLUSIVE PRE-SALE

Step 1: Submit the Registration Form and ensure you are subscribed to KrisFlyer and Singapore Airlines Group Promotions Email Communications

Registration period:

10 March 2025, 11:00hr to  

13 March 2025, 23:59hr (GMT+8) 

  1. Register your interest by submitting the Registration Form by 13 March 2025, 23:59hr (GMT+8). (Registration for the KrisFlyer Presale has closed.)

  2. Ensure that you are subscribed to KrisFlyer and Singapore Airlines Group Promotions Email Communications in your KrisFlyer profile by 13 March 2025, 23:59hr (GMT+8). 

 

To check or update your communication preferences, click here or log in to your account on singaporeair.com or the SingaporeAir mobile app, toggle to "Profile" > "Preferences", and scroll down to "Email Communication”. Check the 'KrisFlyer and Singapore Airlines Group Promotions" checkbox and click "Save".

 

Step 2: Receive the presale link and your unique access code via email

By 18 March 2025,  

23:59hr (GMT+8)

Successfully-registered members will receive an email sent to their KrisFlyer registered email address containing a unique access code and the Ticketmaster link to the KrisFlyer Presale by 18 March 2025, 23:59hr.

 

Only access code holders will have the opportunity to purchase tickets during the KrisFlyer Presale.

 

Ensure that you have a valid Ticketmaster account in order to purchase tickets on 20 March 2025.

 

Please note that receiving an access code does not guarantee tickets. Tickets are sold on a first-come, first-served basis while currently available inventory lasts.

Step 3: Purchase tickets during the KrisFlyer Presale with a Mastercard credit or debit card

20 March 2025, 12:00hr to

21 March 2025, 11:59hr (GMT+8)

  1. Click on the Ticketmaster link sent to your KrisFlyer registered email address. You will be directed to a virtual queue (Queue-it) to join the queue for presale.
  2. You will be directed to the ticketing page when it is your turn. Click “BUY TICKETS” and choose the date of the event you wish to purchase.
  3. You will be prompted to enter the unique access code sent to your KrisFlyer email address, after selecting the date.
  4. Select your preferred category, section and quantity of tickets. The system will allocate the best available ticket of your preference.
  5. Log in to your Ticketmaster account1 and follow the remaining steps to complete your transaction. Each member is eligible to purchase up to 6 tickets per transaction2.
  6. Check out with a valid Mastercard credit or debit card to complete your purchase.
  7. You will receive an email confirmation sent to your Ticketmaster email address upon successful purchase.

 

1The name of the lead purchaser (i.e. Ticketmaster account holder who makes the purchase) will be indicated on all e-tickets.

 

2Members may purchase up to 6 tickets per transaction across all ticket categories and show dates on Ticketmaster.

Step 4. Receive your E-Tickets in your Ticketmaster account

Around one month before the show date

Log in to your Ticketmaster account to view your E-Tickets to the “Lady Gaga in Singapore” Concert.

Redeem tickets via KrisFlyer Experiences

KrisFlyer Experiences Category

KrisFlyer miles

CAT 1 Concert Ticket

42,000 miles

CAT 2 Concert Ticket

38,000 miles

CAT 3 Concert Ticket

32,000 miles

CAT 4 Concert Ticket

38,000 miles

CAT 5 Concert Ticket

30,000 miles

CAT 6 Concert Ticket

26,000 miles

Visit KrisFlyerExperiences.com on 20 March 2025, from 12:00hr (GMT+8) to redeem your tickets. Tickets can be redeemed as single tickets or in pairs for each transaction.

Redemptions will open at 12:00hr (GMT+8)  for all PPS Club members, Solitaire PPS Club supplementary cardholders, and KrisFlyer Elite Gold members. 

All other KrisFlyer members (i.e. KrisFlyer and KrisFlyer Elite Silver members) may redeem their miles for tickets from 15:00hr (GMT+8).

Click here for KrisFlyer Presale and KrisFlyer Experiences Terms and Conditions.

Ensure that you submit your KrisFlyer account details accurately via the Registration Form by 13 March 2025, 23:59hr (GMT+8).  

Check that you are subscribed to KrisFlyer and Singapore Airlines Group Promotions Email Communications in your KrisFlyer profile by 13 March 2025, 23:59hr (GMT+8).

(To check or update your communication preferences, click here and scroll down to "Email Communication. Check the 'KrisFlyer and Singapore Airlines Group Promotions" checkbox and click "Save") 

Tickets must be purchased from the Ticketmaster website using a valid Mastercard credit or debit card only. 

Yes, each member may purchase up to 6 tickets per transaction for family and/or friends. 

The seatmap will be available from 18 March 2025, 10am on Ticketmaster.sg

Please check the Spam/Junk folder in your KrisFlyer registered email address. 

Please also confirm that you subscribe to KrisFlyer and Singapore Airlines Group Promotions Email Communications on your KrisFlyer profile by 13 March 2025 23:59hrs (GMT+8).

No, each eligible KrisFlyer member will only receive one (1) access code to the KrisFlyer Presale. 

No, the Presale registration period is strictly between 10 March 2025 11:00hr to 13 March 2025 23:59hr (GMT+8). 

Tickets will be available in your Ticketmaster account around one (1) month before your chosen show date. Log in to your Ticketmaster account to view your E-Tickets.

The price of the concert tickets range from $148 to $368 per person, and will be available across 9 ticket categories.

No, all KrisFlyer Experiences must be redeemed in full using KrisFlyer miles only.

No, the redemption must be made in full using KrisFlyer miles from individual accounts.

No, the experience must be redeemed in full using KrisFlyer miles only.

KrisFlyer members may redeem up to six (6) tickets across all ticket categories and show dates, and either as single tickets or in pairs per redemption transaction. Please confirm your preferred number of tickets before completing the redemption. 

The seatmap will be available from 18 March 2025, 10am on Ticketmaster.sg.

You may refer to the seatmap on Ticketmaster.sg for the category breakdown. Seat selection within the respective seat category will not be available for tickets redeemed via KrisFlyer Experiences. Best available seats will be assigned by Ticketmaster Singapore.

Members who have successfully redeemed the experience will receive an email from KrisFlyer closer to the concert date, with instructions to retrieve their Print-At-Home (or PAH E-tickets) in their verified Ticketmaster Singapore account. Your seat(s) will be shown on the E-ticket(s).

You will receive an email from KrisFlyer closer to the concert date, with instructions to generate your E-Tickets on Ticketmaster.sg. 

No. The lead redeemer’s name will be indicated on all tickets however he or she need not be present upon entry.

You will receive an email sent to the email address registered to your KrisFlyer account, with the stated number of miles deducted, after your redemption is completed successfully. You may also log in to your profile to view your latest account balance. 

No, there are no waitlist options available for this experience.  

No, miles redeemed for this Experience are strictly non-refundable. 

No, miles redeemed for this Experience are strictly non-refundable. 

Solitaire PPS Club Life members, Solitaire PPS Club members, Solitaire PPS Club supplementary cardholders, PPS Club members and KrisFlyer Elite Gold members can redeem miles for the concert tickets from 12:00hrs (GMT+8).

KrisFlyer and KrisFlyer Elite Silver members can redeem miles for the concert tickets from 15:00hrs (GMT+8).