Preparing to fly

Cognitive disabilities




If you have cognitive disabilities, please notify us at least 48 hours before flight departure.

You would need to travel with a safety assistant if

  • some means of communication to transmit the safety briefing cannot be established between our staff and yourself.
  • the established means of communication does not adequately satisfy the objectives of permitting communication of the safety briefing.

Please note that we will not be able to offer you a seat at the emergency exit row.


On the day of the departure


If you require any assistance within the airport, please inform us during check-in. We will then extend our meet-and-assist service to you during boarding, disembarkation and connection between flights.

We offer the following services:

  • Pre-boarding
  • Assistance to use the onboard wheelchair
  • Assistance to move from wheelchair to the lavatory

We are unable to offer:

  • Assistance with feeding of meals
  • Assistance within the restroom or assistance at the seat with defecation and/or urination functions
  • Provision of medical services.

Should you require the above-mentioned services, we advise that you travel with a personal care assistant.