Help and FAQs
Covid-19 related support
Learn more about our latest support measures regarding Covid-19:
Complimentary Rebooking PolicySupport for KrisFlyer members (including miles and membership tier extension)Support for PPS Club members (including membership tier extension)Travel to SingaporeFlights cancelled by Singapore Airlines
For all other travel information regarding Covid-19, visit the Covid-19 Information Centre.
Earning and redeeming KrisFlyer miles
A minimum of 20,000 KrisFlyer miles is required for each conversion and each member can convert up to a maximum of 180,000 KrisFlyer miles per calendar year (i.e 1st January to 31st December). Please note that all KrisFlyer miles converted cannot be reversed.
If you are a Golden Circle Jade/ Diamond member and have successfully registered for status match to KrisFlyer Elite Gold, you will be upgraded to KrisFlyer Elite Silver membership status within 6 to 8 weeks of registration. Once you have completed the qualifying flight requirements for your tier, you will be further upgraded to KrisFlyer Elite Gold membership status within 6 to 8 weeks of completion. The miles earned from the qualifying flight(s) must be credited to your KrisFlyer membership account first to be eligible for the accelerated upgrade.
If you are a KrisFlyer Elite Gold or PPS Club member and have successfully registered for status match to Golden Circle Jade, you will be upgraded to Golden Circle Jade membership status within 6 to 8 weeks of completion of one qualifying night stay at any Shangri-La Hotel and Resort, Kerry Hotel, Traders Hotel or Hotel Jen worldwide.
Learn how you can redeem your KrisFlyer miles in a few simple steps.
KrisFlyer members can accrue miles on all Scoot-operated flights (except infant fares, group bookings and charters). For SQ/TR cross-sold bookings, please note that selected promotional fares may be non mileage-accruable. Click here for more information about mileage accrual on Scoot-operated flights.
For tickets purchased before 26 April 2018, KrisFlyer members can accrue miles on Scoot-operated flights only with the purchase of PlusPerks! bundle.
On and after 26 April 2018, KrisFlyer members no longer need to purchase the PlusPerks! bundle to earn miles on their Scoot-operated flight. Simply login with your KrisFlyer account on FlyScoot.com to make your booking. The eligible KrisFlyer miles will be automatically credited to your KrisFlyer account after your flight is flown.
For flights ticketed on and after 26 April 2018, mileage accrual levels may vary depending on the itinerary and the booking class. In general, you can earn one KrisFlyer mile per Singapore dollar* spent on fares and selected ancillaries (excluding e-visa, travel insurance and Scoot Protect, infant fares and credit card processing fees) for itineraries involving only Scoot operated flights**. Credit card and other processing fees are not eligible for accrual.
*For bookings made in other currencies, accrual rate will be subject to currency fluctuations at the prevailing Navitaire system exchange rate
**This rate is subject to change without notice. The latest rate will be published on singaporeair.com and Flyscoot.com.
If you are travelling on an itinerary containing both Singapore Airlines and Scoot sectors (E.g. MEL-SIN-HGH, with MEL-SIN operated by SQ, and SIN-HGH operated by TR), click here to view the miles accruable for your itinerary.
If your flight has not been flown, and you missed out on logging in or keying the KrisFlyer number of your Redemption Nominees or traveling party during your booking, you can still key in the respective KrisFlyer numbers when you manage your booking on Flyscoot.com or Scoot Mobile App.
If your flight is completed, you can still claim for missing miles as long as it’s within six months of the flight’s completion.
Learn more here.
PPS value will not be awarded for Scoot operated flights. The 25% tier bonus for PPS club members is not applicable to Scoot operated flights.
From January 2021, as a KrisFlyer member, you will earn Elite miles when you fly with Scoot. The number of Elite miles you earn will be equivalent to the number of KrisFlyer miles you earn. The number of KrisFlyer miles and Elite miles you will earn is as per below:
- For Scoot-only itineraries: 1 mile per SGD $1 spent on base fare and add-ons (except e-Visa, traval insurance/Scoot Protect)
- For Scoot flights within multi-airline itineraries: the number of miles earned is based on fare class of ticket and actual mileage flown for the Scoot sector
Please allow 2 to 4 weeks for the miles earned on Scoot operated flights to be reflected in your KrisFlyer account. If the miles are not reflected after 4 weeks, you can submit a Retro mileage claim for the missing miles here.
Please contact Scoot Guest Relations Hotline for Scoot flight/ticket-related queries.
You can use KrisFlyer miles to pay for your booking on Flyscoot.com. KrisFlyer miles can be used on fares, taxes and selected ancillaries (excluding e-visa, travel insurance, Scoot Protect, infant fares and card processing fees) on Scoot-operated itineraries for you and your redemption group nominees.
See the full terms and conditions for using your KrisFlyer miles on Flyscoot.com here.
Mixing miles and cash for purchases on Flyscoot.com will still earn KrisFlyer miles and Elite miles on the portion of the applicable transactions paid with a credit / debit card. Every S$1 payable with a credit / debit card earns 1 KrisFlyer mile and 1 Elite mile for itineraries consisting of only Scoot operated fights*.
*This rate is subject to change without notice. The latest rate will be published on singaporeair.com and Flyscoot.com.
You may only use KrisFlyer miles to redeem for Scoot flights on Flyscoot.com. This service is not available via Scoot Guest Relations Hotline, KrisFlyer Membership Services or Singapore Airlines Reservations and Ticketing offices.
Please note that tickets booked on Flyscoot.com are strictly non-refundable. Please refer to the fare conditions when making your booking on FlyScoot.com. You may also refer to the terms and conditions for redemption on FlyScoot.com here.