Singapore Airlines

Singapore Airlines - Travel Agent Information USA and Canada


Singapore Airlines New Revalidation Policy – Voluntary Changes

Singapore Airlines (SIA) hereby publishes a Revalidation Policy for voluntary changes for electronic tickets issued under Singapore Airlines (618) ticket, and to communicate circumstances under which SIA guidelines apply.  Non-adherence will result in an Agency Debit Memo (ADM) being issued to the revalidating Travel Trade partner.

Effective 04 March 2019, SIA (618) ticket revalidation is allowed for the following voluntary changes where there is a change to, and/or

  • Flight time
  • Flight number
  • Flight date

 and, where all following conditions are met:

  • Validated on Singapore Airlines 618 ticket
  • No change to the booking class, must be same RBD
  • No change to origin/destination (O/D)
  • No rerouting
  • No difference in fare level
  • Within “Not Valid Before” and “Not Valid After” (NVB/NVA) dates
  • Adherence of flight restrictions
  • Adherence of Advance purchase conditions

When revalidating a SIA ticket, ensure all fare change conditions are met, and all applicable change fees are collected.
If the revalidation request through the respective GDS fails or if any of the above conditions are missed/not met, ticket must be reissued to avoid an ADM


Involuntary change
For involuntary changes – status quo/no change to current procedure.  Ticket must be reissued with correct inputs in Endorsement field and/or wavier code in appropriate waiver field.


Agent Debit Memo (ADM)
Singapore Airlines reserves the right to issue an ADM should the above ticket revalidation requirements not met and/or if any applicable change fees are not collected by our Travel Trade partner or via an appointed third party.


GDS revalidation
Kindly contact your respective GDS Helpdesk should you require assistance for ticket revalidation


USD1 SSH

$1 Singapore STPC Offer - Exclusive for Travel Trade in USA

Singapore Airlines is pleased to offer USD1.00 hotel or lounge accommodation in Singapore that include Transit Lounge, Transit Hotel or Basic Singapore Stopover Holiday hotel for Singapore Airlines and SilkAir passengers originating from USA and connecting to India, Indo-China and South East Asia.

Click HERE for Terms & Conditions

Click HERE for Quick Booking Guide


Experience Singapore Airlines Premium Economy Class

Singapore Airlines is pleased to offer premium economy class service on all flights depart from San Francisco, Los Angeles, New York and Houston.

It’s a whole new class, with the same warm service. To book, let your clients experience our Premium Economy Class with enhanced comfort, additional choices and exclusive privileges. The new and upgraded flight begins here, and now is the perfect time for your clients to experience our Premium Economy Class.

 

 


Sales Office Contacts

Singapore Girls

Opening hours
Monday - Friday: 09.00 - 17.00
Saturday, Sunday & Public Holidays: Closed

For general information or reservations, kindly contact our North America Call Center:
800 742-3333 USA
800 663-3046 Canada

Useful email addresses:
us_waitlist@singaporeair.com.sg for waitlisted (dapo) flight sector review
us_refunds@singaporeair.com.sg for refund queries

Connect to your Account Executive

 

Singapore Airlines Fare Types Structure

Singapore Airlines and SilkAir have jointly announced that the value proposition of each Commercial Fare type has been recalibrated to appeal to different customer segments more effectively. 

The seven components of the fare types which have been recalibrated are:

  1. Change fees
  2. Cancellation fees
  3. No show fees
  4. Baggage allowance
  5. Advance seat selection
  6. Mileage accrual
  7. Redemption upgrade

Click HERE for details

Fare FamilyBooking Code (RBD)Change FeeRefund FeeNo-Show Fee
First / SuiteA, FFree of Charge$100$300
Business FlexiJ, C, ZFree of Charge$200$300
Business StandardU$150$250$300
Business LiteD$250Not AllowedNot Allowed
Premium Economy FlexiT, SFree of Charge$100$200
Premium Economy StandardP$50$200$200
Premium Economy LiteR$100Not Allowed$200
Economy FlexiE, B, YFree of Charge$100$100
Economy StandardW, H, M$50$200$100
Economy LiteK, V, N, Q$200Not Allowed$300
Content last updated 15 Mar 2019

Changi Transit Programme

From now till 30 September 2019, enjoy a rewarding stop in Singapore between flights and receive a Changi Transit Reward, valued from S$20.


The transit reward is valid for use at all retail and service outlets in the transit and public areas of Singapore’s Changi Airport (exclusions apply), or can be redeemed for one-time access to the Ambassador Lounge at Terminals 2 or 3 for up to two hours. The Ambassador Lounge provides shower facilities (including basic toiletries), light refreshments, reading material and complimentary WiFi.


Please click HERE for eligibitly and more details


Singapore Airlines Becomes First Asian Carrier To Offer TSA PreCheck

TSA PreCheck


Save your passengers' time with TSA Precheck!  
  
Singapore Airlines has partnered with TSA to become the first Asian carrier to offer TSA Precheck. Our customers traveling from US. Airports can enjoy expedited security screening procedures under the TSA Precheck program and utilize TSA precheck lanes. Find out more >

Travel Agents are able to collect the Known Traveller Number (KTN) from the passengers and input it to your respective GDS in order to benefit from being part of the programme. 
Click HERE for GDS Entries
 
 
 
 


Agency Debit Memos (ADMs) Policy

Singapore Airlines (SIA) hereby publishes its policy on Agency Debit Memos (ADMs) to make clear the circumstances under which ADMs will be issued and guidelines that SIA applies. 

  1. Scope: 
    1.1. ADMs will be issued for the following:

    1.1.1. To recover short collections/make adjustments to Travel Agent transactions related to the issuance & use of SIA traffic documents, issued by, or at the request of the Agent, regardless of which airline is included in the itinerary of the SIA traffic document.
    1.1.2. To recover the cost incurred due to unproductive bookings and improper practices performed by the Agent.

 

  1. SIA’s Practice
    2.1. ADMs will be issued to agents for:

    2.1.1. Non-compliance with fare rules and ticketing conditions, including but not limited to short collection on fares and taxes, non-collection of penalty fees, etc.
    2.1.2. Unproductive bookings and improper practices, including but not limited to passive segments, inactive segments, fictitious/ speculative bookings, training/ test bookings, excessive waitlist segments, duplicate bookings, churning of PNRs, etc.

    2.2. ADMs will only be submitted for processing through the BSP to adjust sales if issued within 9 months of final travel, or when the final travel date cannot be established,  the expiry date of the document. To adjust refunds, an ADM will only be issued within 9 months of the BSP remittance date on which the refund was settled.

    2.3. ADMs may include more than one transaction if the reason for the charge is the same and details will be provided with the ADM.

    2.4. If an ADM is raised for non-compliance with fare rules, the general principle applied is to raise the fare to the next applicable fare, which may be an IATA published fare.

    2.5. If an ADM is raised for unproductive bookings and improper practices, the general principle applied is to either to charge the exact cost incurred for the booking, or a fixed amount to cover both the exact cost of the booking and the expenses incurred to detect the unproductive bookings or fraudulent practices.

    2.6. More than one ADM in relation to the same original ticket will only be issued if different, unrelated charges apply. (This does not apply when an ADM is cancelled and raised again for the same reason but for a different value).

  

  1. SIA expects travel agents: 

    3.1. To train their staff in ADM procedures, their purpose and the dispute period that exists.

    3.2. To update the contact details of their staff who are to receive and process ADM.

    3.3. To train their staff to extract ticket related information from various sources available to the agents without requesting SIA for the said information.

    3.4. To ensure that when an ADM is disputed, the relevant supporting information is either attached to the dispute in BSPLink or ARC.

    3.5. Not to dispute an ADM where the reason is valid and evidence to the contrary is not available.

 

  1. SIA Policy:

    4.1. SIA wants to address causes that give rise to ADM issuance and for this reason the airline will contact an agent if the volume and types of errors of that agent’s transactions are deemed to be above average or are recurrent. SIA will attempt to address these issues bilaterally with the agent concerned.  

 

    4.2. No Card issued in the name of the Agent, or in the name of a person permitted to act on behalf of the Agent, or in the name of the Agent’s officer, partner or employee, shall be used in connection with the sale of Members' or Airlines' Traffic Documents to any customer of the Agent.  

 


Singapore Airlines Waivers

Waiver Guideline for US domestic flight schedule change/cancellation as defined for AA, AS, B6, DL, UA, VX

 

Waiver Guideline for SQ/MI/TR flight schedule change

 

Waiver Guideline for Name Correction

 

Waiver Guideline for refund when duplicate tickets are issued

 

Waiver guideline for refund, rebooking & re-routing due flight disruption SQ11/12 & SQ7/8

 

Waiver Guideline - 2019

 

Waiver Guideline - 2018

 

Waiver Guideline - 2017

 

Waiver Guideline - 2016

 

Waiver Guideline - 2015

 

Waiver - Archived

 

Singapore Airlines Notifications

Transmitting Personal Data of Passengers to Claim Agencies

 

Hong Kong Pre-arrival Registration for Indian Nationals

 

Travel Agent Information Section

Singapore Stopover Holiday

 

Groups

 

Special Meals & Book the Cook

 

Check-in and Baggage Information

 

Waitlist Procedures

 

Special Assistance (UM / MAAS / WCHR)

 

Transportation of Domestic Pets

 

Ticketing Time Limit (TTL)

 

Married Segments

 

Star Alliance RTW Fares

 

Reconfirmation of Flights and Localisation of PNR

 

Rate and Refund Request

 

Procedure to report and troubleshoot issues

 

Information on "Secure Flight Passenger Data" (SFPD)